I am lucky to be alive after my visit to heron foods leigh, I was enjoying my saturday afternoon until I entered heron. I went in to do my weekly shop and spotted the most disgusting, vile, out of dat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have now stopped going in here as Mr heron is robbing the working man as an example I used to buy the odd item ie luxury coleslaw was £1.45 now £1.75 The exact same product is £1.29 in home barg... See more
Do not deal with this company, especially the one in Intake Doncaster, they are in hand with a bent car parking firm, issuing £100 fines to anyone who uses the stores parking. Shop spend money, still... See more
Newton Hall staff are terrible. They are too busy talking to each other and when they eventually come to serve you at the till (still shouting to colleagues out in the shop) there is no "please" or "... See more
Company details
Written by the company
Heron Foods is a discount convenience chain offering a range of frozen foods, chilled, drinks, snacks, household, pet food and everyday essentials at great value. With hundreds of stores across England and Wales, Heron is committed to helping customers save on their weekly shop through low prices, regular promotions and a mix of trusted brands and own label products. Customers can discover WOW Deals and Limited Time, Limited Stock Deals, featuring clearance bargains across a wide range of products. These deals change regularly and are available only while stocks last making every visit an opportunity to find something new at an unbeatable price.
Contact info
Jackson Way, HU14, North Ferriby, United Kingdom
- www.heronfoods.com
2.0
Poor
290 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went to return a full carton of apple…
Went to return a full carton of apple juice to the heron foods in thorne because the seal was broken and I was not comfortable drinking it.
Apparently they cannot replace it because I might have been the one to break the seal, drink nothing from it. And return it for fun.
If you shop here, inspect all products cairfully before checkout.
July 18, 2026
Unprompted review
Reply from Heron Foods
Hi, we're sorry to hear about your experience in our Thorne store. We understand why you'd be concerned if the seal on a product appeared to be broken and we're sorry you left feeling disappointed. Thank you for taking the time to feedback and bringing it to our attention, it has been passed onto the relevant team.
I am lucky to be alive after my visit…
I am lucky to be alive after my visit to heron foods leigh, I was enjoying my saturday afternoon until I entered heron. I went in to do my weekly shop and spotted the most disgusting, vile, out of date loaf of bread I have seen in my life. The product on the shelf was growing fur and looked as if it had become a new organism completely. This will be my final visit to heron, se you never Marlene, the rude manager!
July 18, 2026
Unprompted review
Reply from Heron Foods
Hi, we're sorry to read about your experience. Product quality and food safety are important to us, and we're concerned by the issues you've described. We'd like to investigate this with the store team, so if you're willing, please contact our customer services team at info@heronfoods.com with the date and approximate time of your visit so we can investigate further. Thanks.
Where do I begin let’s start with…
Where do I begin let’s start with management at heron foods firth park Sheffield ie Gail not fit for purpose tells staff off on shop floor tells staff to put out of date meats out on shelves now the staff how lazy some of them are when queues at till get long request new till but staff are too busy talking to each other plus when told to do jobs they would sooner ignore shop is dirty staff certain staff threaten customers heron sort it
July 14, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave a review. We're sorry to hear about your experience at our Firth Park store. The standards you have described are not what we expect from our colleagues or stores, and we take concerns about our customer service, cleanliness and food safety seriously.
We'd like the opportunity to investigate the issues you've raised. Please contact our customer services team at info@heronfoods.com including the date and approximate time of your visit, and we can look into this with the relevant management team.
Thank you for bringing your concerns to our attention.
Just visited heron
Just visited heron, in wellington square. Stockton. Employees show no empathy for the disabled. They rush you through the till and shoe no patients. Shop is disorganised. No offer for an employee to help pack.
This only teaches me to do online shopping.
July 6, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear that your recent visit to our Wellington Square store did not meet your expectations.
We are disappointed to hear you felt rushed and unsupported during your visit. Your comments regarding customer service, the stores organisation and assistance at the checkout has been noted.
We'd appreciate the opportunity to investigate this further . Please contact our customer services team at info@heronfoods.com including the date and approximate time of your visit, so we can raise your concerns with the relevant management team.
Thank you for bringing this to our attention.
If I could put zero stars in would
If I could put zero stars in would
I went in to the store on county road liverpool and with my emotional support dog and was screamed at by 4 members of staff one I couldn't even see where she was shouting from to leave the store and 'wheres your card wheres your card' I tried to explain to them that I dont need a card and I also have an email off there head office to say I am aloud in with my 5kg pomeranian
Any way cut to more shouting and a guy i can only assume is the ass manager said he was going to clear this up with a phone call to head office (he never called they told me when I called mins later) I was told I could make my purchases (which I chose not to)
Basically the staff in that store are horrible to people with mental health problems and definitely need more training
July 1, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear about your experience in our County Road store and that you felt upset by the way the situation was handled.
We understand from your review that you've already been in touch with the team at the Store Support Centre regarding this matter. We take feedback about customer service and accessibility seriously.
If there's any further information you'd like us to consider, please reach our to our Customer Service team and we'll ensure your comments are reviewed.
Thank you for bringing your concerns to our attention.
Some curries taste cheap soft drinks…
Some curries taste cheap soft drinks are good value and lots of selection plus toiletries. Milk is sometimes on the turn this has happened twice. Even though its in date on the label must be where it is stored. beer is okay too
June 11, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. We're pleased to hear you found our soft drinks, toiletries and value for money to be positive. We're sorry to hear about your experience with the milk, as this isn't the standard we aim to provide.
If you'd like to contact our customer services team at info@heronfoods.com with the store you visited we'll ensure your comments are passed onto the relevant team for investigation.
Thank you for bringing this to our attention.
The company need to invest in new…
The company need to invest in new equipment, they stole twice now amount of money by charging me and my wife double on purchases, it is only luck that we checked our account, so your store in Darlington needs better equipment, I have to go back several times to get refund, it's disgraceful. Martin
June 4, 2026
Unprompted review
Reply from Heron Foods
Hi Martin, thanks for taking the time to leave your feedback. We're sorry to hear about your experience and the issues you encountered with your purchases at our Darlington store.
We understand how frustrating it must have been to discover an incorrect transaction and to have to return to the store to resolve it. We appreciate you bringing this to our attention, and your comments regarding equipment and checkout experience have been shared with the relevant team for review.
We apologise for the inconvenience caused and hope to provide you with a better experience in the future.
Rude male staff
Wot is
It Wiv the rude staff in Walsall herons especially the male staff geees!!!
June 2, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear your were disappointed with the customer service you received at our Walsall store.
If you'd be willing to share a little more about what happened, please contact our Customer Services team at info@heronfoods.com so we can investigate your concerns with the relevant management team.
Thank you for bringing this to our attention.
Love the heron!
Love the heron!
Little bargains always something different, and fair prices!
And staff at my local always courteous,
Always recommend.
May 28, 2026
Unprompted review
Reply from Heron Foods
We love Heron too! We're delighted to hear you're loving shopping with Heron and finding plenty of bargains along the way. We always aim to offer great value alongside friendly service, so it's great to know your local team is making a difference.
We can't wait to see you again for your next bargain hunt!
Fantastic store in Ashton under lyne…
Fantastic store in Ashton under lyne great staff and such great bargains especially in the XCELL fridges such a wide range of products a great store overall I wouldn't go anywhere else for my frozen foods I can't understand the bad reviews on trust pilot the staff are always helpful and very well stocked I love this store.
May 26, 2026
Unprompted review
Reply from Heron Foods
Thank you so much for an amazing review! We love that the team continue to make your visits enjoyable. It's great to know you're enjoying the bargains, our XSELL fridges and the wide range of frozen foods.
We look forward to seeing you again soon for your next bargain!
They sell absolute rubbish and tat
Used to get loads of bargains there about 5 years ago: posh fishcakes, veggie food, and pizzas from the ZSell range, but now they just sell nasty tat that is absolute rubbish. Never any one offs, it's the same crap every time you go in - which is less often now.
May 23, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. Many of the XSELL products are available in limited quantities, so the range can vary depending on availability. While this means some customer favourites aren't always available, it also gives us the opportunity to introduce new products and great value bargains on a regular basis.
We appreciate you taking the time to share your comments, and we'll pass on your feedback to the relevant team.
I have just been in today heron foods…
I have just been in today heron foods orford lane staff was standing around on phones on the till not the best first impression also shelves looked empty missing tickets and out of date bread and out of chilled goods 🤢
May 21, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear your visit to our Orford lane store did't meet your expectations.
We take all comments regarding customer service, store standards and product quality very seriously, and we're disappointed to hear about the issues you've described.
Your feedback has been noted and will be shared with the relevant team. Thank you for bringing your concerns to our attention.
So called manager thought I was giving her a compliment at Bramley store.
So called manager thought I was giving her a compliment at Bramley store.
I wasn't giving her a compliment she classes herself as a trader. Apparently each store manager has different stock in. It's a bit far to travel to do a bit of shopping at this moment in time. What's advertised is not always in each store.
All I was going was making a comment regarding the amount of stock in as Armley and Stanningley hasn't had much stock in even though larger stores.
Reply back to Heron Foods a complaint has gone in regarding replying to messages on Trustpilot. Today 17th July 2026 my original message on Trustpilot was 16th May 2026 two months out of date
May 15, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear you were disappointed with your experience at our Bramley Store.
We appreciate your comments regarding the way your feedback was received, as well as your concerns around stock availability. While stock levels can vary between stores, we understand how frustrating it can be when advertised products or favourites aren't available at your local branch.
Wonderful staff
Use Heron on Birley Moor Road and have always been satisfied with food and service. I've just been in store where staff have gone beyond their normal service. Helpful and friendly. Well done Heron staff
May 9, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you so much for your fantastic review! We're delighted to hear you've consistently enjoyed shopping with us at Birley Moor Road. It's especially lovely to hear the team went above and beyond to help.
Thank you for choosing Heron Foods, and we look forward to welcoming you back for more great value and bargains soon!
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry your experience didn't meet your expectations and that you were disappointed with the customer service you received.
I'm not sure what all the bad reviews…
I'm not sure what all the bad reviews are about?
My local Heron is lovely, the staff are great and the process are cheap.
I wouldn't go anywhere else
April 21, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you so much for your lovely review! We love that you're enjoying shopping at Heron, and that our team has made such a positive impression. It's great to know you're finding great value too!
My moan for the mushy mushrooms
Just been to one of your stores,
And some good deals at the moment.
So wanted some bacon which I got,
Wanted mushrooms and most of the packages was split open on what’s left of the mushrooms.
In the mushrooms was mostly compost and unfortunately these are from Poland.
I wouldn’t have bought if I had know.
However most of them wasn’t any good some was mushy and threw the whole tub away.
April 15, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your review. We're pleased you found some good deals during your visit, but we're sorry to hear you were disappointed with the quality of the mushrooms you purchased.
We understand how frustrating it is when a product doesn't meet expectations and we appreciate you bringing this to our attention. Your feedback has been shared with the relevant team for review.
Rude staff
I’ve never known a shop where the staff are able to make personal phone calls whilst serving customers. Not only is it very rude but also very unprofessional.
March 20, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear that your experience with our team left you feeling disappointed. Providing friendly and professional customer service is important to us, and it's disappointing to hear this wasn't reflected during your visit. Your comments have been shared with the relevant team for review.
Multiple times staff engage in private…
Multiple times staff engage in private conversations over the headset while "serving" customers on the till. I find this very unprofessional and rude and dismissive of the customers. Customer service is non existent.
March 3, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear that your experience with our team left you feeling disappointed. Providing friendly and professional customer service is important to us, and it's disappointing to hear this wasn't reflected during your visit. Your comments have been shared with the relevant team for review.
VERY BAD ATTUDE AT THIS STORE Rude unintrested girl on the till .
SHIREHAMPTON BRISTOL
This place is much like any other b and m store ! Cheep and low quility but thats why we go there .
What i dont like is the BAD ATTUDE COMMING FROM MOST OF THE STAFF .
if you dont like your job get a new one .
This evening i shoped and met a rude ignurant woman on the till who over charged me, i challanged her got a paper recipt throne at me and she turned her back .
If she worked for me she would be out the door .
She got what for from me i can tell you .
Obvoulsy a unhappy person .
You need to get a life .
March 2, 2026
Unprompted review
Reply from Heron Foods
Hi, thank you for sharing your experience with us. We're sorry to hear your visit didn't meet your expectations. We know how important friendly customer service is, and it's disappointing to hear you left feeling frustrated. Your comments have been shared with the relevant team and we appreciate you taking the time to provide your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.