Go-Electrical Reviews 

25,977
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The item I wanted was out of stock but the company called me and sorted out an alternative which arrived very quickly. Excellent service thank you.

Rated 5 out of 5 stars

Phone calls made before buying our Dyson vacuum (to confirm what accessories were included) were very promptly answered and both people we spoke to were very helpful. Kelsey even called back 5 minut... See more

Rated 5 out of 5 stars

we ordered a Dyson V8 Absolute EXTRA Cordless vacuum cleaner complete with with 7 attachments on Thursday and it arrived just as described the next day, a good product at a great price and very fast... See more

Rated 5 out of 5 stars

Our old Dyson died and we decided to buy new one. Go-Electrical was much cheaper than anyone else. At first, Paypal wouldn't work so I rang the company and got an instant response. The gentleman s... See more

Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Information provided by various external sources

Go-Electrical is a partnership between a leading North-East England electrical retailer established for over 80 years and a modern e-commerce outlet offering the best of experience and knowledge on a wide range of electrical products from some of the world's leading brands at low prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,977)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Out of stock

The item I wanted was out of stock but the company called me and sorted out an alternative which arrived very quickly. Excellent service thank you.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING

Did not initially receive a confirmation e mail,and began to think I should not of ordered from them.HOWEVER 8.00am next day my new Dyson V8 arrived.Great price,and next day delivery AMAZING

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Faulty unit sorted fast — amazing customer service 🙌❄️

I bought a De’Longhi air con unit which unfortunately was faulty, but Go-Electrical were absolutely brilliant at getting it sorted.

Kelsey in customer support was so friendly and helpful, and she arranged everything really quickly — prepaid return label, collection slot, the lot ✅

The replacement arrived fast and it’s been working perfectly (honestly a lifesaver in this heat! 🥵➡️❄️). It’s really reassuring to buy from a family business that genuinely cares and keeps you updated.

Huge thanks again, especially to Kelsey 🙏😊 Highly recommend! ⭐️⭐️⭐️⭐️⭐️

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

we ordered a Dyson V8 Absolute EXTRA…

we ordered a Dyson V8 Absolute EXTRA Cordless vacuum cleaner complete with with 7 attachments on Thursday and it arrived just as described the next day,
a good product at a great price and very fast free delivery.
would definitely use Go electrical again.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a Sebo vacuum cleaner…

I recently bought a Sebo vacuum cleaner from Go-Electrical and the service was superb from start to finish. The price was incredible, the delivery was extremely quick, and the whole experience was smooth and hassle-free. Very impressed with the service and I would definitely recommend Go-Electrical to others.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

I was a little skeptical about buying…

I was a little skeptical about buying the Dyson V10 from Go Electrical because the price was only £279, which seemed much cheaper than other places. However, the sales team were very professional and helpful, which gave me confidence to place the order.

I received the product within just 2 days, which was very fast delivery. The Dyson V10 arrived brand new, well packaged, and works perfectly.

I’m very happy with my purchase and the overall service. I would definitely recommend Go Electrical to anyone looking for a genuine product at a great price.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Go-Electrical

I ordered a Sebo vacuum cleaner online from Go-Electrical as they were offering the best price but they e-mailed me the following day and said unfortunately the model I ordered was temporarily out of stock until the following week but as a goodwill gesture they would give me a free upgrade to the superior model with higher spec should I wish to accept, I replied later that day and said that I would be happy with this arrangement they replied and said that the order would now be processed, the vacuum cleaner was delivered to my address by Parcelforce at 08:30 the following morning. I would certainly use Go-Electrical again as the level of service was very professional and I highly recommend this company.

February 27, 2026
Unprompted review
Rated 4 out of 5 stars

Works very well

Works very well
Last 1 lasted 35 years
Disappointed, at the change of buttons placement
Now, it's underneath
Dangerous to press and awkward to use

January 5, 2026
Rated 5 out of 5 stars

Good communication

Good communication. Speedy despatch and incredible fast delivery of goods - obviously didn't skimp on courier choice. Overall superb experience.

December 29, 2025
Rated 5 out of 5 stars

Great company!!!

My wife found the website. I wasn’t sure.
Best price online. I phoned to see when to expect delivery, told the person I needed was not available! Someone called back within two minutes and informed the vacuum cleaner would arrive tomorrow. It did! Great company we will be back! Many thanks!

January 12, 2026
Rated 5 out of 5 stars

ABSOLUTE BARGAIN - Dyson V12 Detect Slim

I was searching online for the Dyson V12 Detect Slim, which Dyson lists at £549.99 and came across Go Electrical offering it at a price that almost seemed too good to be true. This prompted me to check their Trustpilot reviews, which gave me the confidence to proceed as they have an impressive 4.9 star rating with consistently glowing feedback.

I placed my order on Wednesday and the Dyson arrived by Friday. After unboxing I was delighted to find that it is 100% genuine and exactly the model I wanted and at a fantastic price. I can recommend Go Electrical without hesitation.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy! Thank you

I decided to purchase a Ninja Luxe Café Pro for a Christmas present after the Black Friday deals had ended. Go-Electrical was the only retailer I could find that was still discounting the product. I checked their reviews and decided to make the purchase. Delivery was quick, the machine is amazing. No issues at all. Very happy to have ordered from Go-Electrical. Thank you!

December 6, 2025
Rated 5 out of 5 stars

Good customer service, will use again

I was a bit wary ordering from a company I had never heard of, but they were considerably cheaper for the coffee machine I wanted. There were zero issues, quick delivery and when I emailed customer services to ask them to confirm delivery date, they replied within minutes. Thank you

December 10, 2025
Rated 5 out of 5 stars

Excellent price and customer service

Received my order very quickly.
The price was £20 cheaper than any other online store I could find even in black friday deals. Very easy to contact when I had a query about delivery, no complicated multi choice switchboard menus. I rang and the phone was answered by a person that knew about my order and answered my question immediately.

December 2, 2025

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