Freelancer Reviews 

Joan helped me with his experience at a very short time.

Unresolved payment dispute and disappointing customer support

I am extremely disappointed with my experience using Freelancer.com.

My account was restricted, and I have been trying to obtain a satisfactory explanation regarding the actual reason for the restriction, outstanding earnings and payments affected by disputes.

I have contacted Freelancer’s support team on multiple occasions, including follow-up emails, but the matter remains unresolved.

As a freelancer, I invested considerable time and effort completing work for clients. It is incredibly frustrating to experience payment uncertainty while struggling to obtain clear communication and accountability from the platform.

My main concerns are:

* The restriction placed on my account.
* Outstanding earnings that have not been satisfactorily accounted for.
* Insufficient transparency regarding payment reversals and withheld funds.
* Repeated follow-ups without a satisfactory resolution.

I am not asking for special treatment. I am asking for a transparent explanation, a proper account reconciliation and the release of any earnings lawfully owed to me. I don’t even want the restrictions lifted as I am not interested in using the platform again.

I hope Freelancer.com takes this complaint seriously and provides a fair resolution.

Until then, I would advise other freelancers to carefully consider the risks associated with relying on this platform for their income.

Joan F was very helpful and resolve my issue very quickly

Thanks Joan F for your support.

REX was very helpful and friendly , helped me a lot.

Joan F was very quick and helpful

Anaiah was really friendly and helpful during the verification process. Answered all of my questions and concerns as well. Someone get her a raise!

My experience with Freelancer.com was not very good. I faced some difficulties while using the platform. I hope the company improves its customer support, payment process, and overall user experience. Please make the platform easier, safer, and more reliable for freelancers.
Thank you.

It was perfect. Lance provided excellent support and resolved my issue!!

the service reupgrading my plan with them was easy with the help of Lance B.

Thank you for the great support and service given for my issues.

Lance B. was very helpful and professional. He understood my issue and provided clear guidance on resolving my unresponsive project. I truly appreciate his support. Thank you!

Hello, I want a complete refund of my amount and please cancel my membership immediately. I do not wish to continue with the paid plan."

Joan F was quick and helpful in resolving my issue

Great customer support! The support staff was extremely helpful, polite, and guided me smoothly through the account verification process. Highly professional platform for freelancers.

Freelancer.com penalizes innocent freelancers for client compliance failures.

A client released a milestone payment on October 15, 2026 after work was completed. After keeping the funds cleared for nearly 20 days my standard withdrawal request was abruptly canceled and a negative balance was placed on my account because the client did not complete an ID/selfie verification.

When contacting live support, agents Penny, Lance, and Rex all explicitly admitted on record that I did nothing wrong and made no mistakes. Yet my earned money remains locked.

Worse support agent LANCE abruptly left the chat mid-conversation without answering. When I opened another chat to follow up agent REX refused escalation to a supervisor, refused to provide official complaint channels and forcibly closed the chat as well.

Withholding earned funds for weeks after release and dismissing users via tier-1 support is unacceptable. Project ID: 40765750 ; 40764113.
I expect senior management to look into this unfair clawback and agent misconduct.