Fnac Reviews 

Excellent, I received what I wanted, thank you very much

Very fast shipping, excellent packaging.

never again. they subscribed AGAINST MY WILL anm insurance to steal 25.99 euro every month and it is almost impossible to cancel it. they did in paris.

Plus jamais ça. Ils ont souscrit une assurance contre ma volonté pour voler 25,99 € chaque mois, et il est presque impossible de l’annuler.

This was my first time purchasing at Darty and it was beyond my expectation positively. The staff was welcoming and give all the advice i needed to make a good choice of phone. Thanks to Darty i got exactly what i wanted.

Retrait en magasin, rapide, correct et sans surprise

PLeasent staff. Prompt delivery of my order.

This company is a scam. On April 3, 2025, they trained me to work raising product ratings. They tricked me into depositing $20,000 with the system's algorithms. To date, I haven't been able to withdraw anything because they keep demanding I send them more money, supposedly to verify my account. Don't even think about working with them.

Purchased online on 13 July with standard delivery (2-3 days), there is also no tracking information available in FNAC App - today it's 8 August and I have still not received my purchased item not a solution from Customer service, they send me in circles while I am entertained by a online bot! Daylight robbery, I still don't know if I am getting my item or if it's lost and receiving a refund !? Marketplace / seller will also not send me proof of the delivery ? Bottom line it's exhausting as the customer to have to find my own purchase. Never again! Unfair practice / unlucky customer!

Absolutely awful. Purchased two tickets for a local performance then told we need to drive 150 km to pick up the tickets. One of us is disabled.

We ring the helpline who tell us there is nothing we can do. You have lost your money... Of course there is something you can do. Email the tickets, issue a refund! Why are the tickets not emailed automatically. Who has printed tickets anymore?

Shocking system and service.

deux vinyles collectors. Shaka Ponk dont un de bonus et Tom WAITS , Alice , deux vinyles collector couleurs or... tout est parfait , les disques bien protégés et envoi rapide

I'm so disappointed with FNAC. It is impossible to communicate to a live person. On the 23rd of May I ordered a book as a gift. I put my address for billing and the address of the receiver to send the package to. Unfortunately their system defaulted the receiver address to the billing address which resulted in the item being cancelled as of course the owner's payment information was incorrect. After receiving the cancellation notice, I ordered the book again but sending it to me this time, thinking, I'll have to send it back to the receiver and it won't arrive on time but since I had tried all means of payment through their system and nothing worked that kept the payment address and the destination address separate, this was the only solution.

I received the book just the day before the birthday date and the same day I get a notice that another copy is being shipped to the other address. I verify how this can be happening and see that my Paypal account has been debited twice. I hold onto the copy that I received and a few days later I get confirmation from the gift receiver that he got it. I decide to keep my copy as it is a beautiful book and since it'll cost me the same price to send it back to France (I live in the USA), this is not worth it.

I decide to send a communication to FNAC to alert them of the difficulties that I ran into processing the order so they can fix the bugs in the system. I never hear back anything on this.

On the 29th of May, I notice that I'm being billed a third time for the same book. I look in my FNAC account and I see that it shows that I ordered only one book when I have one in my hands and one with the person I gifted and been billed twice.

I write to them on Messenger asking for cancellation of this third order which I cannot find on my FNAC account but is definitely showing in my Paypal account. I send them the number showing in my Paypal account. No answer to that either.

Then I receive a demand for a review of my experience. I use this to explain all the troubles I ran into and that I want the third order to be cancelled. I never hear back anything at all.

Then they send me another request through a third party for a review. I don't realize at first that the request is from a third party, I think it is still FNAC so I reiterate the problems but give personal information so they can track the order. When I click on the submit, then appears the fact that this is a third party request and shows what is going to be published, i.e. all the personal details. There is a check box at the bottom that asked if I want this to be published, I say no but send the data so it reaches someone. I get an answer from the third party a couple days later saying that FNAC refused the communication.

I wrote to them through their Paypal email explaining the situation and no reply there either. My Paypal account 3 weeks later still shows 2 payments and a third one in progress. And not one live human being has said a word.

The book I received was well packaged and arrived in good order and the book itself is a work of art. Same for the other book sent to the person I gifted. Both books arrived in the time frame it said it would arrive.

However, the customer service is nowhere to be found. There are problems with their system as evidenced by the automatic defaulting of addresses and the unauthorized billing a week after the initial orders.

The worse is the lack of human interaction.

Parfait ! 😊😊😊

I highly recommend it — it’s original and very good

Fnac is a great enterprise. We miss it here in Brazil.

I have been very satisfied with fnac and shipping.

Waited 4 months for info about my package, then it was ´lost’ and they wanted to give my money back but on there website the product was available in store. I went to a store but they ´couldn’t’ help me and they didn’t wanna give me the product I pais for. So I decided to ask my money back and after another 2 months I finally received my money after contacting Testachat and putting them on there back. Client service 0/10, online 0/10, in store 0/10. I will never ever buy something from them again!

I am satisfied to find anything i need from FNAC