Fnac Reviews 

Bought a used laptop. It was broken when I received it. Took me 35 days to finally convince Fnac to take it back. Terrible company. Terrible customer service. Terrible return policy

Everything Must Go, the excellent Steely Dan! Great price less than 30€! And transparent vinyl too! Love it! Fnac as always, maintains their high standards and commitment.

FNAC always delivers flawlessly and on time.
The best selection at the best prices.

Attention au reconditionné niveau logiciel, mais quand on touche un peu, aucun problème.

First time using Fnac and it went better than I expected. Everything arrived well packaged and in good condition. Returns policy could be a bit clearer on the site. Would order again.

It was always a good experience buying things in FNAC

Absolute CLASS outfit. Quality items, delivered on time in secure packaging. Will continue to use this wonderful company and their website.

Disponible en magasin relativement rapidement pour une précommande. Tarif abordable. Maintenant on aime ou pas ce genre musical.

Mise a disposition conforme et service agréable.

The items claims to have been delivered but it has not been. I have messaged once with no reply. The website does not work properly. A total disaster. Avoid at all costs.

Wish I could give 0 star. I bought over €130 worth of P1harmony tour merch at the beginning of February from them, in late May I was notified that 3/4 items I had bought had been “lost by the manufacturer”. That is a disgusting amount of time to realise you have oversold stock. I have now missed the opportunity to purchase the items from their official site and will never be able to get these items. I’m extremely upset and frustrated. Their customer service is infuriating and unacceptable. I have tried to reach out but only receive automated messages that send me round in circles. It offers no resolution and keeps sending the link to the chat I’m already contacting. Don’t get scammed people.

Rapide, simple et efficace

I bought a scooter which was DEAD ON ARRIVAL, the support tells me to repair the device.

it takes 2 weeks for repair, the device returns and it is still not charging.

I inform the support that i want a reimbursement and they ignore that and tell me to get it repaired.

I inform them again i do not want to get this product repaired AGAIN and they send me again the same message template to get it repaired.

The support has been absolutely atrocious with me not getting one single correct piece of information from the chat and unable to get a non template response from the support via email.

I bought something Fnac marketplace but it went past its promised delivery date, so i asked for a refund. Support replies very late. At the end, they even stopped replying or giving me any updates despite having 6 days pass from the 72 hours limit they gave the seller.

Very poor customer service. (Belgium)

The delivery company falsely claimed my address was incorrect, and I was later told the item was out of stock. Instead of contacting me, they refunded the order without my agreement; even though it was a birthday gift.

No accountability from management( Maeva) I would not recommend this company.

I purchased an item, after three weeks I was no longer satisfied with the item and sought to return it, the item no longer pleased me, they refused to allow the return because of a 15 day return policy. What kind of nonsense is that? I should be able to return an item whenever I like. 15 days is not long enough to properly evaluate an item. Do yourself a favor, go and shop somewhere else. Amazon has a much better return policy.

Its my second time buying kpop albums from Fnac, and I will keep doing it. Delivery to Spain was very fast and good shipping prices, everything was safely packaged and had fnac exclusive pre-order benefits. Thank you!

Good online shop. Would order again. I can recommend to everyone in EU.