Fleur Quebec Reviews 

687
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 348 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the ordering process is smooth and straightforward from start to finish, making it very easy to complete purchases online. Many people also note that the products arrive looking wonderful and make great gifts for celebrating special occasions with loved ones. Some reviewers were not happy with delivery times, noting that packages sometimes arrived several days later than originally scheduled. People also mentioned that the received floral arrangements occasionally looked smaller or completely different than what was shown on the website. Additionally, a few customers experienced difficulties trying to reach responsive support when seeking help with unexpected order changes.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, as while many reviewers praised prompt, same-day arrivals... See more

Product

People report ambiguous experiences with product, as some customers expressed delight, noting that the... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers expressed frustration over... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising prompt same day deliveries, helpful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers experience... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more

Company replied

Rated 3 out of 5 stars

Well, the website said delivery same-day shipping if ordered before 1 p.m. I ordered before that hr. So Also said all Canada, it ended being the next day cause the address was out of the area. My... See more

Rated 2 out of 5 stars

I ordered some flowers for my girlfriend to propose to her. I was expecting a great set of flowers from the picture and it had a great price and quality guarantee. I ordered on Thursday and expe... See more

Company replied

Rated 2 out of 5 stars

Flowers were ordered on Oct, 26. They were delivered on the 28. 2 days after order date. We also had to correct the adress. I agree that Buckingham is not Montreal but it's not that far and it's o... See more


Company details


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2.9

Average

TrustScore 3 out of 5

687 reviews

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This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(687)

572 reviews in the last 12 months

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Rated 1 out of 5 stars

The bouquet delivered was severely…

The bouquet delivered was severely overpriced for the flowers sent and does not look like the picture it represents. Not to mention was delivered a day late. Very Very disappointed. Will not use again.

October 30, 2026
Rated 1 out of 5 stars

won’t use this florist again

Ordered the large version of the bouquet. It look small and pitiful. Some of the flowers were already wilting the day it arrived. Won’t use this florist again.

October 29, 2026
Rated 1 out of 5 stars

These flowers were for my daughter on…

These flowers were for my daughter on her deceased sons birthday. It was extremely important that ghey arrived on the day. They told me there was nothing they could fo to deliver them. In the entirety of Quebec City they couldn't find one person willing to deliver on a Thursday.? They delivered them the next day.... without the vase which it looked like it included... but the picture of what I was buying was deceiving! 66 dollars for 6 roses, no vase... big rip-off! 20 dollars for delivery... not refunded! This place is a scam beginning to end!

October 29, 2026
Rated 1 out of 5 stars

Although it was my mistake

Although it was my mistake, you could have realized that there were 2 orders from the same person, to the same person, with the same credit card number, on the same date! And yet you let it go and charged me twice and sent two orders. Not very professional!

October 15, 2026
Rated 4 out of 5 stars

The purchase went super smoothly and…

The purchase went super smoothly and the flowers were well kept during transport. We were very happy with them. The only downside was that the sunflowers were a not like on the pictures, they were mostly closed up which was a bummer because its her favorite flower. Maybe we're too far out of the sunflower season.

October 25, 2026
Rated 3 out of 5 stars

Well

Well, the website said delivery same-day shipping if ordered before 1 p.m.
I ordered before that hr. So
Also said all Canada, it ended being the next day cause the address was out of the area.
My order was changed from a basket of flowers to a jar with less flower than it need to be.

October 28, 2026
Rated 2 out of 5 stars

Flowers were ordered on Oct26

Flowers were ordered on Oct, 26. They were delivered on the 28. 2 days after order date. We also had to correct the adress. I agree that Buckingham is not Montreal but it's not that far and it's on the Google mapˆ! And it's no reason to advertise delivery on the same day!
The least you could do is send me a credit for the next order...unless you prefer to reimburse me for the whole amount...! Jean-Guy Desgagné

October 27, 2026
Rated 1 out of 5 stars

Site is not doing what they do advertise , do not use them

When i placed the order on the friday it was promissing delivery the same day , 2 hours after i did place the order i receive an e-mail advising myself that it will not be deliver as promised but it will be deliver the next monday ,( three days after the order ) , since i needed to have the order deliver on the same day as promised i advised to cancel the order but the website did not want me to cancel the order , since i did placed the order on wrong promisses (same day delivery ) i really believe that i had the right to cancel the order because the site was not doing what they were advising to get the order

October 27, 2026

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