Paid for standard delivery but the parcel arrived the next day! Well packed keeping the items in good order. We have been ordering the IT's Your Move booklets produced by Scripture Union for many year... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more
Company replied
This company went above and beyond. After a real problem with the delivery company I contacted them and was sent a replacement with a more reliable delivery service (R.M.) with no awkward questions. T... See more
Company replied
I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more
Company replied
Company details
Written by the company
Eden.co.uk your one-stop-shop for Christian resources.
Contact info
United Kingdom
- www.eden.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Eden.co.uk
Hi Faith
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team
Past experience with purchases.
July 14, 2026
Reply from Eden.co.uk
Hi Mrs Rankine,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
cards were fine and were delivered…
cards were fine and were delivered quicker that expected.
July 14, 2026
Reply from Eden.co.uk
Hi Barbara,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Reply from Eden.co.uk
Hi Lynne,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team
Improved product ratings and delivery time
Eden has improved the information on the website that allows me get an impression on how order buyers rate the products.
Also, Eden has greatly improved the delivery time for orders.
July 14, 2026
Reply from Eden.co.uk
Hi Kehinde,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Easy to connect with
Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison.
Now I know font sizing which is crucial for those of poor sight.
Overall pleased with all my purchases
July 14, 2026
Reply from Eden.co.uk
Hi Andrew,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team
Misleading delivery information
The items ordered were as expected but the delivery timing was very disappointing. The website said the expected delivery for 48 hour tracked would be 11th - 13th July. However, the package was only delivered on 15th July, too late for when it was needed. The expected dates had not included the weekend. The timing should say 2 -3 business days, which is how Royal Mail describes their service.
July 10, 2026
Reply from Eden.co.uk
Hi Gillian,
Thanks for your order and for leaving a review.
We’re sorry to hear about the delivery issue with your order, we'll look into this and email you directly in the next 2 hours.
We really appreciate your feedback as it helps us improve.
Christine - Eden Customer Service Team
the delivery was not by the date…
the delivery was not by the date prommised,so arrived after the eent
July 7, 2026
Reply from Eden.co.uk
Hi Michael
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team
I had a great experience with the…
I had a great experience with the service provided from this business. Great options to choose from with products that I viewed with quick and safe delivery, thankyou.
July 13, 2026
Reply from Eden.co.uk
Hi Kirstie
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team
Reply from Eden.co.uk
Hi John,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Christine - Eden Customer Service Team
Excellent quality!
Very happy with the quality of the cards and very happy with prompt delivery!
July 6, 2026
Reply from Eden.co.uk
Hi Dawn,
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team
Eden customer service is incredible
Eden customer service is incredible! Amazing selection of books.
July 13, 2026
Reply from Eden.co.uk
Hi Clare
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Chad - Eden Customer Service Team
Nothing as the readings were all wrong…
Nothing as the readings were all wrong for the 16th Sunday of normal time.
July 13, 2026
Reply from Eden.co.uk
Hi Jeff
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear that the readings were all wrong, we'll look into this and email you directly in the next in the next hour and we can then report the issue to publisher.
Chad - Eden Customer Service Team
Reply from Eden.co.uk
Hi Jeremy,
Thanks for your custom and your review.
We really appreciate your feedback.
Christine - Eden Customer Service Team
There was no problems just a prompt…
There was no problems just a prompt attention to my order and was delivered the next day, I would not hesitate to use this site again as it is sometimes difficult to find what you are looking for but I have had a look at this website and found it great source of help.
July 13, 2026
Reply from Eden.co.uk
Hi Grace,
Thanks for your order and reviewing your experience with Eden.
We really appreciate your feedback
Christine - Eden Customer Service Team
Lovely baptism gift
Lovely baptism gift. Had some issues with delivery but promptly sorted by company.
July 13, 2026
Reply from Eden.co.uk
Hi Rebecca
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team
Reply from Eden.co.uk
Hi Amy,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team
Reply from Eden.co.uk
Hi Daisy
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team
All good books arrived as planned
July 10, 2026
Reply from Eden.co.uk
Hi Keiron,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Colin - Eden Customer Service Team
I am on the Pastoral team at our local…
I am on the Pastoral team at our local church and like to send cards to members of the congregation when they are having a difficult time. Cards like this are hard to find so Eden is always the place I go to and recommend to others. The choice is good, the value reasonable and delivery prompt. My only negative is that I’d like free delivery without having to spend a certain amount, maybe a loyalty scheme could work?
July 6, 2026
Reply from Eden.co.uk
Hi Julie,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Colin - Eden Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.