Dr.PAWPAW Reviews 214

I spoke to Lillie from customer services as my lip balm had no product in the tube, she immediately sent a replacement out and asked for the batch number so she could flag this up. This is the kind of... See more

I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many... See more

I’m very fussy with my skincare but the Dr PawPaw skincare products have revolutionised my daily routine. When I went to order everything I was disappointed to find most products were out of stock. Af... See more

I have received a couple of tubes for free from Dr pawPaw as i work for the NHS (only postage paid) Pre covid i always had skin issues so i have had to be very careful with what i use, normally... See more

Jessica at Dr PawPaw was extremely helpful. Emailing back promptly when there was a problem and sending out a new one when I sent the batch code.The lip balm was a gift so I didn't want to complain to... See more

Ignore the below- it’s nothing to do with the company products which are AMAZING! This company has donated over 50,000 free tubes of balms to front line workers during COVID and continue to have dis... See more

Paddington is back I love the fact that Dr PawPaw has collaborated with Paddington Bear. To be honest, I had never even heard of Dr PawPaw until now. I really love the lip balms I have received.... See more

Ordered 2 free products for frontline workers - a generous and well received promotion! The hand cream (cocoa & coconut) I chose is gorgeous, only a little is needed and it soaks in quickly, leaving b... See more

I had an issue with the spray on the bottle, as it wasn’t suitable for the thickness of the product. I contacted Dr Paw Paw’s Customer Service and Millie replied the next working day to advise a new,... See more

Lovely items, which were delivered well packaged and timely. I ordered a range of items including two of the balm sets (brights and the more pastel set) as well as the lip scrub and balm and hair ba... See more

This company has brilliant customer service, the best I've ever had and the product is excellent. I just purchased the wrong colour for me and was immediately sent a great replacement by Jessica. I... See more

Great customer care when issue brought to their attention. Fast response to Emails and resolved matter in just a few days

I had an issue with the spray nozzle. Customer service responded promptly explaining they knew of an issue and already had a new design and would happily send me a new one. Quick, easy and kind respo... See more

Amazing customer service! After an initial problem with the packaging of the product, I genuinely could not believe the quick response and fantastic customer service provided by this company. They ha... See more

I purchased a Dr PawPaw 7 in 1 hair treatment bottle. Unfortunately the pump that dispensed the spray became faulty. I contacted customer services and received a response very quickly. Sarah apologi... See more

Lillie was amazing. I was having some problems with two of my lip products and mentioned to her there was a third one, the shea butter that I wanted to try and not only did she send the replacements b... See more

Amazing products! Absolutely love all the balms and the 7 in 1 spray! Amazing customer service! Just wish the 7 in 1 spray would last longer but the formula can get a little thick that it will appear... See more

Sarah, from customer service, was such a great help, she immediately sorted out my query and was very polite in doing so. Thanks so much for a wonderful experience.

Well what A lovely lady messaged me back today and sorted out my problems hopefully will do business again with them xx many thanks Norma x

Fabulous initiative for health care workers! So happy to get my lip balms. Ordered online and arrived super quick. Absolutely LOVE Dr Paw Paw products, the best for lips and skin. Thankyou ❤💋

Love the products great for gifting favoured by everyone I gift the products high performance and affordable

Hands down the best hair/skin care products I've ever tried. I discovered them randomly by buying a lip scrub and balm and just loved it. So I ordered more lip care products, skin care creams and gel,... See more

Great experience with Lillie. She offered me a choice of replacement balms when I had a problem with mine. Lovely to correspond with and sent the replacement quickly. Thank you

I bought a product on a flight and had a slight issue with it. Contacted Dr Pawpaw via email, had an immediate response and they sent me a replacement. Excellent customer service

Products were brilliant! Arrived so quickly such a great offer for front line workers will definitely purchase from this company again.

After experiencing a few issues, DR. PAWPAW have recently sent me a few free samples as a gesture of goodwill. All of the products are very high quality and I would recommend. Thank you DR. PAWPAW

I had an issue with a lip balm so emailed customer services. I got a quick and very helpful reply from Lillie. Lovely product and fab customer service!

Superb customer service. I had a problem with the pump of a hair product and the solution, provided by Jessica, was resolved within 48 hours. Impressive!

Really impressed with how Jessica managed my recent concern - you don’t often receive customer support to that high standard anymore nowadays! Thank you Jessica for addressing my concern and resolving... See more

I contacted the Dr Paw Paw Customer Service team to let them know about a quality issue with a lip balm I had purchased in Tesco, not expecting anything in return however, the advisor Jessica couldn't... See more

I had a small problem with my purchase. I contacted the team who responded immediately with an excellent solution. Everything sorted within 24 hours. Very impressed with the customer service.

Amazing customer service. Ordered and did not receive my parcel. Karla at customer services tracked this and was very quick in ordering me a replacement.

Amazing products, I always bring the original balm with me everywhere, it's a life saviour, the only balm that keeps my lips soft and hydrated

Facial cleanser is the best I have ever used. It makes my face feels like a new born baby skin. I am amazed, petite in a bottle but speak out loud on my skin. Looking for it in Canada

I had a problem and I spoke to Jessica at customer services and she was so helpful and got back to me very quickly. Thank you for helping me.

Great products, great website, fast delivery and love their eco credentials. Very efficient customer service too!

Great customer service from Sarah after two tubes split. Always use Dr Pawpaw for nails, hair, lips, spots etc.

I ordered via TikTok shop , at first I wasn’t happy with my order but I messaged dr pawpaw and they corrected the mistake quickly and easily and sent out the item :) excellent customer service and fas... See more

Fantastic customer service. Kind, caring and absolutely driven to find a great solution. Jessica, from customer service, has ensured I will remain a customer. Thanks again!

Had a complaint about the nozzle of the 7 in 1 styler but Jessica Watts of the customer service dept helped me great. Such a nice and kind woman. They’re gonna send me a new one.

Customer services helped solve a problem I had for me that made a difference to me appreciate this a lot

Lillie was really helpful answering my questions and providing a resolve that worked for me. Excellent service

I received two hand creams for free in the keyworker offer and they were lovely. Really creamy, quickly absorbed and no greasy trace on hands. Will be buying again.

Really quick delivery, love the packaging, and absolutely love your products thank you

Jessica watts from customer service has gone above and beyond to help resolve my missing parcel situation and put a complaint in to royal mail on my behalf, I gave 4 stars because of my parcel situati... See more

jessica watts was nice to me and sent me a replacement after an manufacturing issue

Sarah was super helpful and kind. She responded quick and resolved my problem immediately.

Sarah Newman was super helpful! Thanks Sarah

Excellent customer service Thank you