DLG LEGAL SERVICES LIMITED Reviews 

The lady very kind understand of my situation and talked me through every step

My experience as a more mature lady, 73 years, has been truly amazing.

Edward Bennett as well as being both knowledgeable and professional assisted me with care and concern.

Service, advice and constant updating relieved a lot of stress.

Happy with end result and knowing DLG there for my future custom to Direct Line.

Lucky clients who get Edward.

Handler was professional and explained everything as we moved through the process

Review of DLG Legal Services
Appalling service and extremely poor handling of my road traffic accident claim.
DLG had my tax/accounts evidence, referred to my net profit figures in writing, and used those figures to value my loss of earnings. They included £9,755.00 in the minimum valuation and £10,150.00 in the maximum valuation, then obtained my signed Settlement Form of Authority and submitted a counteroffer including loss of earnings.
After the insurer refused to pay loss of earnings, DLG then said litigation could not be pursued because of issues they should have checked before valuing the claim and asking me to sign the authority.
The communication has been poor, the figures have been confusing, and I have repeatedly had to challenge DLG using their own paperwork. In my view, the handling of my claim has been inconsistent, stressful, and not in my best interests.
I would not recommend DLG Legal Services based on my experience.

Thank you for your response, although I have to say it rather perfectly illustrates the concerns raised in my review.
You have invited me to contact DLG's complaints department so that you can “look into my concerns”.

DLG has already looked into my concerns.

I have already completed your formal complaints procedure. I have already received DLG's FINAL FORMAL COMPLAINTS RESPONSE. My concerns are therefore not awaiting investigation by your complaints department — they have already been investigated by it.
Indeed, part of my concern is now the content and accuracy of that final response itself, including inconsistencies which become increasingly apparent when it is compared with DLG's own correspondence, calculations and subsequent handling of my claim.

The matter has now been referred to the Legal Ombudsman.

Perhaps before posting a generic invitation for me to start a complaints process I have already exhausted, DLG might have been better served by establishing the actual status of my complaint.

I would also respectfully suggest that DLG reflects on the Legal Ombudsman's own published decision data. DLG Legal Services has previously been the subject of published Ombudsman decisions in which poor service has been found, including findings relating to failure to progress matters, failure to keep clients informed, failure to respond and delay.
Those decisions do not determine my complaint, and I do not suggest that they do. My complaint will rightly be decided on its own evidence.
However, they make the public statement that DLG “prides itself on providing exceptional customer service” rather difficult for me to reconcile with both my own documented experience and the Ombudsman's published findings.
After the length of time I have spent dealing with DLG, I will not be restarting your internal complaints procedure.
I have already done it.

I will now allow the Legal Ombudsman to consider the evidence and reach its own conclusions.

Finally, I would advise people to avoid using your services.

Absolutely amazing. They are a great reliable service. There communication and commitment has been 10/10

I dealt with Edward Bennet. His service and attention to detail was outstanding.
I was delighted with his care and understanding.
He is a credit to DLG.
Colin Fish

Very helpful & professional, pleased with service.

Very good very helpful

I had a constructive dismissal claim, it was handled by Roula Khirallah at DLG services.
I cannot tell you how amazing this lady is she helped us to a positive outcome.

She kept us up to date at every turn, outlined risks and gave us good advice.
Roula never kept us waiting for answers to any questions we had, even when she was on holiday she let us know who was available to help if we needed it. Roula had excellent customer service skills .
Roula is very knowledgable and helped me with my emotions.
It has been a long drawn out case which affected my health but with Roula on my side made the process easier.
I cannot thank her enough she is an amazing person. I would recommend DLG services and Roula to anyone needing legal services.

We had an employment dispute which had several facets. We have been exceptionally impressed with the way it was handled by Roula Khirallah at DLG we would have no hesitation in giving them the highest recommendation because:
1. The details of the dispute was assessed very rapidly.
2. Roula gave us a succint summary of outcomes.
3. Roula gave us clear timeframes for each step and always updated us when she said she would.
4. She was very balanced in giving a professional assessment at each juncture.
5. She managed our expectations of developments with likely reactions of the Respondent.
6. She was very sensitive to the emotional costs and was very positive in her support.
7. She was very knowledgeable but was also approachable so we thought we could discuss any questions we had.
8. She proved to be a very competent negotiator and secured a satisfactory settlement amount far higher than the Respondent had expected.

We think we were so very lucky to have had Roula handling the case and are very grateful for her help, support and expertise along a difficult journey.

Tom Bryant

Zareen Riaz dealt with my case after I was seriously injured in a car accident. She was very professional and I particularly appreciated her care and sensitivity in our communications and how she dealt with me as a person, not just a case file. The process to settlement was lengthy, but Zareen always kept me regularly updated, responded to my queries promptly, and gave me very clear advice.

The advisor was very friendly and professional throughout the call. He was very helpful.

Explained everything to the fullest well mannered helped me understand a lot thankyou again

Thank you Mark kinsey very well explained, went out off his way to be helpful, definitely would recommend dlg legal services thank you.

Top service chloe who handled it was amazing

Horrendous, I was involved in a car accident, the lady that caused this accepted liability and so did her insurers... 100%

DLG was appointed by their parent company.

The incident was in March 2024

I'm still waiting. I've had numerous case handlers; they are simply not bothered.

Now reported to SLA and The Legal Ombudsman.

John customer service advisor was absolutely amazing. Excellent customer service, always went above and beyond. Did what he said he was going too, professional, respectful and credit to your company. Deserves a raise and a promotion.

Very well mannered, polite completely explained all which needed to in great detail without making it distressing

Provided detailed understanding of the process, and was kind and courteous to the situation. Very much appreciate your help and support today

Jasmin