I'm extremely happy with my experience with Diamonds Factory. I met with Sonia and discussed customizing by combining elements of a few different styles they offered. The CAD drawing came in a few d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was intimidating making such a large purchase from the web, but they had the exact setting styles my fiancee (she said yes!) talked about liking, so I went for it - the sale was too good to pass up.... See more
This company is an amazing place to buy your dream ring ! If you happen to get Roberta has your customer service / jewelry expert, YOU LUCKED OUT! she was prompt to message me back with any answer to... See more
Everything was fantastic and the finished product was exactly what I had envisioned. Great customer service aswell! The only issue I found was the sizing I had chosen showed up a little bit larger tha... See more
Company details
- #4 of 12 best companies in Jewelry Store
- #2 of 2 best companies in Jewelry Designer
- #2 of 2 best companies in Jewellery Manufacturer
About Diamonds Factory Canada
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contact info
Office 213, 99 Yorkville Ave Suite 200, M5R 3K5, Toronto, ON, Canada
- +1-800-985-0678
- service@diamondsfactory.ca
- www.diamondsfactory.ca
4.6
Excellent
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
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My ideal emerald rings
Diamond Factory has a truly rich selection: there is a huge variety of both classic and exquisitely designed jewelry, as well as a great choice of different gemstones beyond diamonds.
I really enjoyed communicating with the consultant, Rene — she explained all the nuances wonderfully and clearly. I am extremely satisfied with my purchase, the emerald ring is simply incredible! Highly recommended from the bottom of my heart!
July 11, 2026
The service was excellent
The service was excellent - Ann G really helped me go through details and place my order. She then followed up to make sure everything was to my satisfaction. A positive experience.
June 29, 2026
Renee was beyond helpful in our ring…
Renee was beyond helpful in our ring buying experience. By being responsive to our ideas and helping create the perfect ring. Very professional and the quality of the ring is outstanding.
June 9, 2026
Jose and Matthew were great!!
Jose and Matthew were great!!! I loved my experience with them. Excellent customer service and the ring is awesome
July 1, 2026
Ring is amazing!
June 17, 2026
I love how you can customize your…
I love how you can customize your jewelry to your liking. Been through a lot of stores trying to find the one but other stores sell the same price but doesn’t have good clarity. Plus Daniel is good in what he’s doing and very helpful.
June 20, 2026
Lovely classy experience
June 23, 2026
Thank you!
This company is an amazing place to buy your dream ring ! If you happen to get Roberta has your customer service / jewelry expert, YOU LUCKED OUT! she was prompt to message me back with any answer to my many questions and made me feel so comfortable every step of the way in making the most important purchase of my life thus far! couldn’t recommend her or this company more !
June 14, 2026
Fabulous experience with DF
Fabulous experience with DF. My ring is gorgeous & even arrived earlier than expected. Customer service was and still is outstanding.
June 16, 2026
10 out of 10... Thanks Diamonds Factory!!!
After reviewing the extensive online portal, I elected to visit the Diamonds Factory shop here in Toronto to make a purchase. I found the staff to be exceptionally welcoming, knowledgeable, and professional. The ring I ordered arrived in under two weeks and I was (and still am) blown away by the workmanship.
The entire experience, and the ring? WORTH EVERY PENNY
June 3, 2026
The perfect diamond pendant earrings
The diamond pendant earrings are beautifully made and I receive compliments every time I wear them . This is the perfect piece of jewelry that is timeless and can be passed down to my daughter and then hopefully to her daughter. Love them!
June 14, 2026
We found what we wanted fairly quickly
We found what we wanted fairly quickly. Adam was helpful and thorough.
June 2, 2026
Adam helped us select a beautiful…
Adam helped us select a beautiful diamond and the final product is absolutely stunning. Delivery was quick.
June 6, 2026
There was little update on the…
There was little update on the shipping.
I wanted a 2k D flawless but wanted to make it a tie pin rather than an earing. This should have been a manageable accommodation. My request was denied.
May 30, 2026
Great customer service
Great customer service, quick and easy process and the ring turned out better than we could have hoped for!
March 14, 2026
Great experience with Kyle for pickup…
Great experience with Kyle for pickup of ring, very timely and informative
April 27, 2026
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