I really appreciated being able to choose my own set of Colourflow pencils with the 'build your own tin' facility. Great pencils, too - well pigmented, velvety soft laydown, and they layer well. Only... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing free gift, but the main reason I keep coming back is to be able to buy direct from the company, no middle man taking /making money, and mainly the quality. Ive learnt that one or two more high... See more
Company replied
I ordered two pick-your-own tins of the new Drawing Pencil colours, as it was cheaper than buying them individually or as a set, as I already had the original colours. The two tins arrived separately.... See more
Company replied
Brilliant service from Derwent. I spoke to a helpful member of staff for advice. The website was very easy to use,and there was a massive choice to choose from,when selecting for a make your own tin.... See more
Company replied
Company details
Written by the company
Nestled within the Lake District, we have honed our skills and expertise over 150 years, merging heritage with innovation in our dedicated lab and factory. We don’t just make excellent quality artist materials but a companion on your journey to redefine what art means to you. Whether you're beginning your exploration into creating art or are a seasoned professional, we have a wide range of pencils, paints and blocks in a variety of textures, colours and mediums, to support you. Let's create something amazing together!
Contact info
Derwent House, Lillyhall Business Park, CA14 4HS, Workington, United Kingdom
- + 44 (0)1900 609590
- derwent.pencils@acco.com
- www.derwentart.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery service was great as it was to Australia very happy with feed back and produce
Delivery service
August 1, 2026
I love your Coloursoft and Inktense…
I love your Coloursoft and Inktense ranges. These give colours are great and the fact you can buy individual pencils means that I can build up a collection.
August 14, 2026
Website was easy to order from
Website was easy to order from. My pencils arrived quickly and well packed. Would not hesitate to use again.
July 27, 2026
I am enjoying experimenting with art…
I am enjoying experimenting with art and these products are both interesting and challenging (in a good way!). They arrived promptly and were very well packed. Thank you.
August 11, 2026
Pencils were for replacements of my…
Pencils were for replacements of my most used coloursoft colours with the added bonus of them being delivered in a tin to keep them safe. So a Big thank you!
August 10, 2026
Excellent set of pencils
I really appreciated being able to choose my own set of Colourflow pencils with the 'build your own tin' facility. Great pencils, too - well pigmented, velvety soft laydown, and they layer well. Only the white is weak - I have since replaced it with one from the Drawing range which is much better. Ideal for carrying around for quick sketches.
August 1, 2026
Excellent website
Excellent website, found what I wanted easily and item arrived in perfect condition.
July 14, 2026
Great quality excellent value perfect…
Great quality excellent value perfect art pencils and watercolor pencils soft colour pencils and charcoals sharpener great quality too prompt delivery very good quality and value I recommend them to all
July 30, 2026
Great company to deal with ,Web site…
Great company to deal with ,Web site easy to use and the pencils come in great packaging and a tin which is really nice, love the whole easy to use experience.
June 29, 2026
Would definitely shop again
Speedy dispatch, much quicker than the ETA on the website at checkout.
I purchased as a gift and the recipient was very happy with the packaging.
July 14, 2026
I love WCPencils especially Derwent
I love WCPencils especially Derwent . It's nice to find something totally reliable!xxx I use intense, watercolour and coloursoft and love them all!!
June 18, 2026
Superb product.
I love the Inktense watersoluble pencils. They are wonderful to use and I use them on fabric as well as paper. I wouldn’t buy any other brand. You have a great product. Also a very quick delivery service.
July 5, 2026
Arrived quickly and well packaged
Arrived quickly and well packaged. Good quality creamy pencils with vibrant colour pay off.
Derwent are a great brand
July 3, 2026
Excellent products
Excellent products. Prompt delivery. I will be a repeat customer for sure!
July 2, 2026
The quality of the graphite pencils are…
The quality of the graphite pencils are very good and delivery was quick.
June 29, 2026
The website is easy to navigate and I…
The website is easy to navigate and I found my colours easily.
June 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.