DBA Reviews 

6,946
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

There is absolutely no contact with seller - they do not respond on any messages. Even if You order two products in the same time from the same seller and for the same address - You have to pay... See more

Rated 1 out of 5 stars

Contact seller: registration needed! After registration: to contact seller, verify your identity with mitid! really???? it means only danish have possibility to contact seller??? Buy now: Beklager... See more

Company replied

Rated 2 out of 5 stars

Good: I had all my ads rejected, and got that resolved by Isabella within couple of hours. Bad: I would like to point out that your new design sucks. Your selection of brands is not very broad, and... See more

Company replied

Rated 1 out of 5 stars

Be careful when buying on DBA, it's full of scammers, like a seller Osman O. He listed "Nintendo Switch 2 All in one carry bag" and shipped an empty package instead. When I asked my money back he jus... See more

Company details

  1. Online Marketplace

Information provided by various external sources

Danmarks største annoncemarked med køb, salg og bytte for private og virksomheder. Har du brug for hjælp, så kontakt Kundeservice som er parat til at hjælpe alle ugens dage fra kl. 08:00-22:00


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1.2

Bad

TrustScore 1 out of 5

7K reviews

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No recent history of asking for reviews

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Replied to 71% of negative reviews

Typically replies within 2 weeks

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1.2

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(6,946)

647 reviews in the last 12 months

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Rated 1 out of 5 stars

Only problems an wasting time

There is absolutely no contact with seller - they do not respond on any messages.
Even if You order two products in the same time from the same seller and for the same address - You have to pay twice for delivery. Not possible to choose delivery point.
They need 12 days to deliver order in Denmark 140 km from seller.
"Fiks færdig" is simply cheating and extorting money - DBA does not follow the rules related to this (Cancellation and delivery time). You pay additional money for nothing.
The DBA demands additional fees to correct mistakes made by the DBA and the seller!
I do not recommend this platform because buyer has absolutely no rights there. If you are looking for trouble and stress - buy on DBA.

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

As a foreigner, I feel misled by DBA’s "Safe Payment" (Tryg Betaling) - A 4,000 DKK trap

I am an international resident working in Denmark, and I used DBA's "Fiks Færdig" service believing it was a secure platform. I was wrong.
I purchased an iPhone for 8,599 DKK. During checkout, I saw the option for "Tryg Betaling" (Safe Payment) and paid a 268 DKK fee for it. As someone who is not a native Danish speaker, the term "Safe Payment" clearly implies that the transaction is protected if something goes wrong.
The package was lost by PostNord at their terminal. Now, DBA support tells me they will only refund 4,800 DKK because I didn't check a small box for "extra" insurance.
This is deceptive for several reasons:
1. Language Barrier: Using the term "Tryg Betaling" (Safe Payment) is highly misleading. I paid for "Safety," yet I am losing over 4,000 DKK of my hard-earned money.
2. Lack of Warnings: For a high-value item of nearly 9,000 DKK, the system should have a mandatory, clear warning (especially for English/International users) that the default insurance is insufficient.
3. Unfair Practice: DBA approved the transaction and took my "Safe Payment" fee, but now they hide behind complex terms and conditions that are difficult for foreigners to navigate.
I feel targeted and cheated by this lack of transparency. I am working on a farm here in Denmark, and losing 4,000 DKK due to a misleading interface is devastating.
To all other expats and foreigners in Denmark: DO NOT trust DBA's "Safe Payment" for expensive items. It is a false sense of security

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a fake bag and got into trouble

I bought a branded bag through the fiks færdig service, and it turned out to be a fake. The seller, who is a fraud, claimed that he sent me a 100% original bag when I tried to resolve the situation on my own. He said that, he knows these tricks and that I’m going to return the fake bag to him and keep his supposedly original one, accusing me of being the scammer and threatening to report me to DBA management and the police. I had to seek help from DBA's customer support, and they suggested I provide them with a third-party authentication certificate of the bag, which would allow them to cancel the transaction. This certificate costs between 250 to 700 kroner. I had no choice but to order authentication for the fake bag. I sent the confirmation to DBA, and they canceled the transaction. Then I received a strange email from them stating that the seller must reimburse me for the fiks færdig fee of 39 kroner, the delivery to my address of 59 kroner, and arrange for the return delivery to his address so that I could send the bag back to him. However, there was no mention of the money for the authentication. When I asked who would reimburse me for that expense and provided receipt, they replied that they couldn't recover that amount from the seller, claiming it was my personal choice, despite the fact that they required me to provide that document, without which the transaction would not have been canceled. The email also stated that the seller has the right to request his item back within 2 months, and I must keep it safely during that time. In the end, the seller did not contact me within the specified timeframe, reappeared a week later without reimbursing any of the claimed DBA expenses, and did not arrange for the return shipping of the item. Instead, in a scandalous manner, he demanded his bag back and continued to insult me, calling me a fraud. This is a huge stress for me. DBA does not block scammers even after I provided official proof in the form of the authentication certificate I submitted. Be cautious! I have lost my money and now I know that DBA can’t protect the buyer if the item is fake. Anyway you are going to be a victim and they will not block the seller, so he can continue his black business and can still leave a bad feedback about you, so you will have a lower rating as a buyer on DBA.

March 24, 2026
Unprompted review
DBA logo

Reply from DBA

Hello Valeria,

Thank you for your message.

When an item is claimed to be a counterfeit it is the buyer’s responsibility to document so. This requires independent third-party documentation, as in your case.

In connection with the Fiks Færdig service, the seller is not necessarily obligated to cover the cost of such an assessment. Whether the seller may be required to do so depends on a specific legal evaluation, and we therefore recommend that you seek legal advice if you wish to pursue this claim further.

We can confirm that the transaction has been cancelled and that you have received a refund for the item as well as the associated Fiks Færdig fees.

We understand that this situation has been frustrating, and we are sorry for the experience you have had.

Kind regards,
DBA Customer Support

Rated 5 out of 5 stars

Used fix faerdig a dozen times

Used fix faerdig a dozen times. Always worked well

March 11, 2026
Unprompted review
DBA logo

Reply from DBA

Hello Quad,

Thank you for leaving a review.

We are happy to read that you have used our Fiks færdig service and that you enjoy it!

Our goal is to make it easier and safer to make trades between two private persons. We are happy you find it useful.

Best Regards,
DBA Customer Support

Rated 1 out of 5 stars

Paid a lot of money with no knowledge…

Paid a lot of money with no knowledge about what I’m paying for when I boost the ad!

February 25, 2026
Unprompted review
DBA logo

Reply from DBA

Hi,

Thank you for your review. We’re sorry to hear that you felt unclear about the ad boosting.

If you have any questions about your payment or how boosting works, please contact our customer service, and we’ll be happy to clarify.

De bedste hilsner
DBA Kundeservice

Rated 1 out of 5 stars

What on earth are you doing?

What on earth are you doing?

From one of the best sales platforms ever created - to the absolute worst in every way.

January 23, 2026
Unprompted review
DBA logo

Reply from DBA

Hello Mathias,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience with the new platform hasn’t lived up to expectations. Our intention has never been to make the platform harder to use, though we understand that adapting to a new user experience can take time.

We truly appreciate your input and take feedback like yours seriously as we continue to improve the platform.

Best regards,
DBA Customer Support

Rated 1 out of 5 stars

Osman O scammer on DBA

Be careful when buying on DBA, it's full of scammers, like a seller Osman O. He listed "Nintendo Switch 2 All in one carry bag" and shipped an empty package instead. When I asked my money back he just changed the listing description by adding in the middle of the text that "it's just a box" while the title was saying "a bag" and told me to bugger off. Money were sent directly, so no returns... DBA suggested we find a common solution and the seller replied "you can't save it".

October 30, 2025
Unprompted review
Rated 2 out of 5 stars

bad Online Marketplace

October 7, 2025
Unprompted review
DBA logo

Reply from DBA

Hi there Jennifer,

Thanks for your review. We’re constantly working to improve the marketplace and we know there’s still room for improvement. 💡

If you’ve got feedback or something specific to share, feel free to reach out. We’re listening.💬

Best regards
DBA Customer Service 💙

Rated 1 out of 5 stars

Contact seller

Contact seller: registration needed!
After registration: to contact seller, verify your identity with mitid! really???? it means only danish have possibility to contact seller???
Buy now: Beklager, noget gik galt.
Prøv igen, eller få mere information på Kundeservice.
You know what? You know.....

October 1, 2025
Unprompted review
DBA logo

Reply from DBA

Hi there,

Thanks for your feedback!

To create a safe experience for both buyers and sellers, we ask for MitID verification when using certain features like messaging and Fiks Færdig. This is especially to help prevent fraud. 🔐

We're continuously working to improve the experience for all users. If you’re still having trouble with your validation or anything else, feel free to reach out to our customer service. We’re here to help!

Warm regards
DBA Kundeservice 💙

Rated 1 out of 5 stars

If a seller scams you the only thing…

If a seller scams you the only thing DBA will do is tell you to figure it out with the seller. WTF!?

July 4, 2025
Unprompted review
DBA logo

Reply from DBA

Hej

Det er ærgerligt at høre om din oplevelse. DBA fungerer som en markedsplads for private brugere, og i handler gennem Fiks Færdig træder vi først ind, hvis køber og sælger ikke selv kan finde en løsning.

Har du spørgsmål eller er i tvivl om noget, er du meget velkommen til at kontakte vores kundeservice på support@dba.dk.

Venlig hilsen
DBA kundeservice

Rated 1 out of 5 stars

Can not log in

Hi, I want to buy an object and I live outside Denmark.
(the netherlands). Is this possible ? As far as I tried, procedure was frustrating because of mandatory personal ID code. But system seems not to recognise the Dutch code.. ?

July 2, 2025
Unprompted review
DBA logo

Reply from DBA

Hii

Unfortunately, we’re unable to assist via Trustpilot, but if you contact our customer service at support@dba.dk, we’ll be happy to help you further.

Best regards
DBA kundeservice

Rated 1 out of 5 stars

sad result from new owners' lack of…

sad result from new owners' lack of structure. sorting, facilities, editing, handling, programming, design, everything sucks. so sad to see, says this former employe.

June 4, 2025
Unprompted review
DBA logo

Reply from DBA

Hi Peter,

Thank you for sharing your thoughts – especially as someone who has previously been part of the DBA team. We genuinely appreciate that you care enough about the platform to voice your concerns, even when the message is critical.

We’re sorry to hear that your experience with the current version of DBA feels so disappointing. It’s clear that you’ve observed a range of issues – from design and usability to handling and structural clarity – and we take that seriously. Feedback like yours is valuable, not just because of your personal connection to DBA, but because it reflects the broader impact that changes can have on both users and those who once helped shape the platform.

While we know there’s room for improvement, we’re committed to addressing the challenges and rebuilding the trust and usability that many remember fondly. Your comments will be shared internally as part of the ongoing dialogue around how we evolve – hopefully in a direction that honors what made DBA special in the first place.

Best Regards,
DBA Customer Support

Rated 2 out of 5 stars

Good

Good: I had all my ads rejected, and got that resolved by Isabella within couple of hours.
Bad: I would like to point out that your new design sucks. Your selection of brands is not very broad, and it's not possible to manually enter a brand in the field either. I recommend adjusting this feature, as it currently forces users to leave the field empty, which can create search issues for customers looking for keywords such as brand names.
Overall design and functionality much worse than before. Will shift to Marketplace and Vinted with less hustle, and more user-friendliness.

June 2, 2025
Unprompted review
DBA logo

Reply from DBA

Hi Tatiana,

Thank you for your feedback – both the good and the not-so-good. We're really glad to hear that Isabella was able to help you resolve the ad issue quickly. We’ll be sure to pass on your kind words to her.

Regarding the new design and brand selection, we completely understand your frustration. It's true that the current setup doesn’t allow manual entry of a brand, and we can see how that limitation can affect both visibility for sellers and search relevance for buyers. Your point is well taken, and we’ve shared this specific feedback with our product team for review. Improving both flexibility and usability is a priority for us, especially when it comes to the listing experience.

We're sorry to hear you're considering a move to other platforms – but we understand. We hope you'll give us another try in the future as we continue working on improvements based on valuable input like yours.

Thanks again for taking the time to share your experience.

Best Regards,
DBA Customer Support

Rated 1 out of 5 stars

Bad service

I ordered a book. I didnt receive delivery message that the book has arrived. Therefore i failed to collect it on time. I havent received refund nor an other chance to receive the book. It is unknown where the book is as the seller has not received it back.

April 10, 2025
Unprompted review
DBA logo

Reply from DBA

Hej

Tak for din anmeldelse.

Hvis du kontakter kundeservice på support@dba.dk så hjælper vi dig og sælger videre i sagen.

Med venlig hilsen
DBA kundeservice

Rated 1 out of 5 stars

search is awfull

from 2.5 milion hits in november to 1,8m in april.

going down down. ...

new design is mess.

April 14, 2025
Unprompted review
DBA logo

Reply from DBA

Hi Kenan,

Thank you for your review.

We understand your frustration and we are sorry that you feel that DBA has become a less user-friendly platform.

We are working to improve the platform, but we recognize that we still have a way to go. Your experience is important to us and we take your comments into consideration.

Best regards,
DBA Customer Service

Rated 1 out of 5 stars

Ufatteligt at man re-designer og ender…

Ufatteligt at man re-designer og ender med en total nedgradering.

April 5, 2025
Unprompted review
DBA logo

Reply from DBA

Hej Ulrik,

Tak for din anmeldelse.

Vi forstår din frustration, og vi er kede af, at du føler, at DBA er blevet en mindre brugervenlig platform.

Vi arbejder på at forbedre platformen, men vi erkender, at vi stadig har en vej at gå. Din oplevelse er vigtig for os, og vi tager dine kommentarer til efterretning.

Med venlig hilsen
DBA Kundeservice

Rated 1 out of 5 stars

No trust

Everything has changed
After being the number one site for buying and selling,it has now become a site with a bad reputation.

Yes, you have gained the trust of the banks, but you have lost the subscribers who were the main reason for the banks to trust you.

After 10 years with you, I will not pay or spend 1 kr. on your site anymore.

March 27, 2025
Unprompted review
DBA logo

Reply from DBA

Hi,

Thank you for your review! 💙

We’re truly sorry to hear that you’ve lost trust in DBA after so many years. It means a lot to us that you’ve been part of the platform for over a decade, and we deeply regret that the recent changes have led you to feel this way.

Our goal has always been to make buying and selling safer and easier, but we understand that trust is earned – not assumed. Your feedback is important, and we’re listening.

We understand that trust is something we have to earn – and we hope to win yours again!

Best regards,
DBA Customer Support

Rated 5 out of 5 stars

Support

My problem with the "Køb nu" activation was solved in 2h.

The reply from the support was fast.

March 21, 2025
Unprompted review
DBA logo

Reply from DBA

Hi Paulo,

Thank you for your review! 💙

We're really glad to hear that your issue was resolved quickly and that our support team could help you out fast.

That kind of feedback means a lot to us!

Best regards,
DBA Support

Rated 1 out of 5 stars

I must say that DBA.DK has gone bad…

I must say that DBA.DK has gone bad these days. Schibsted has completely ruined the wonderful place where you can sell stuff and send it to the the buyers.

One thing is that a simple user interface with nice categories is now a mess. That is their problem.

But...

Please do not use this site - it feels like a scam to lure you and all others to be monitored by them and public authorities.

They are using an externmal provider to get infomation from your bank account - Shame on you!!

March 18, 2025
Unprompted review
DBA logo

Reply from DBA

Hej

Tak for din feedback.

Med venlig hilsen
DBA - kundeservice

Rated 1 out of 5 stars

Shame

Shame, shame. To ruin a functioning platform like this is a tragedy, no self-reflection even after several weeks of dissatisfied reviews... And no, not even a few positive reviews created by some of your weak-minded or paid relatives will save it. I really hope that some company has already focused on this hole in the market of selling used things and is developing a similar platform that your dissatisfied customers will soon be able to choose from.

March 15, 2025
Unprompted review
DBA logo

Reply from DBA

Hej

Tak for din feedback.

Med venlig hilsen
DBA - kundeservice

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