Citalia Holidays Reviews 

1,036
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process for being exceptionally straightforward and efficient, noting that travel agents are extremely helpful, patient, and knowledgeable about various destinations. Travelers deeply appreciate the personalized attention and the remarkable ease of organizing complex trips, excursions, and flights with the dedicated support team. However, some customers also noted occasional difficulties with communication or support after the initial booking was completed. A few reviewers experienced minor logistical hiccups such as unexpected delays with local transport arrangements or getting timely assistance when trying to reach customer relations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpful, friendly, and efficient service.... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing great satisfaction with the knowledgeable and... See more

Service

Customers report appreciation for the service, praising helpful and knowledgeable agents who organize trips... See more

Booking process

People report positive experiences with the booking process, highlighting helpful and efficient service from... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Linda Kulka at Citalia before when booking a holiday in Italy, so had no hesitation in giving her the task of finding hotels and flights for a surprise holiday in Rome for my wife's 70th... See more

Rated 5 out of 5 stars

Citalia are very helpful and we have booked with them previously. I prefer to book over the phone and Richie, the agent, helped us find the right holiday at short notice. He was easy to talk to and... See more

Rated 5 out of 5 stars

From the initial contact with Citalia Katie was both friendly and helpful. She provided alternative quotes very quickly and was knowledgeable about our destination when we asked specific questions. Th... See more

Rated 5 out of 5 stars

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,036)

270 reviews in the last 12 months

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Rated 5 out of 5 stars

Citalia made our our dream a reality

Citalia made our our dream holiday a reality. We told them what we wanted to do and they came back with excellent suggestions. After a little tweaking everything was booked with absolutely no stress. We're near the end of our stay in Italy now and everything has gone like clockwork. Would definitely book with Citalia again.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Your agent Artan

Your representative Artan was so helpful, knowledgeable and gave full customer satisfaction- had plenty of time to help me and at no time was anything a bother to him. It was a most pleasant experience. Thank you

September 5, 2026
Rated 5 out of 5 stars

Thank you Artan and Citalia

Once again Artan from Citalia has helped us pick what should be a prefect holiday for us. His expert advice and knowledge is amazing and really helpful when picking our holiday. The whole process from advice and helping picking somewhere that delivers what we want to tips when there is just brilliant. This is our second holiday Artan has arranged and our first one was so good we had no hesitation coming back to Citalia. Thanks again Artan.

September 4, 2026
Rated 5 out of 5 stars

It was a joy booking today's holidays…

It was a joy booking today's holidays with Romina Locci. She was extremely friendly and very knowledgable and honest. It's great to deal with a company that employ people who are enthusiastic and are able to establish the type of holiday a customer requires. All in all a pleasurable experience and will look forward to booking future holidays with Citalia. Thank you Romina, you are a great asset to the company. Kind regards, Yvonne

September 3, 2026
Rated 5 out of 5 stars

Special birthday bucket list

Booked a bespoke holiday for husbands 70th birthday. I wanted a specific town on The Almalfi Coast. I also wanted 2 very specific hotels , one for 3 nights and a different one for 4 nights. Because it was a very special occasion I was luckily able to pay extra for small details , such as chauffeur transfer. Citalia offered me lots of options . It all worked like a dream.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Short break to Florence…

I was booking a short break to Florence and the booking team member was so helpful and recommended the same hotel I had looked at online. We sorted out the details very quickly and are now booked for November. Can't wait!

August 24, 2026
Rated 5 out of 5 stars

This is an excellent company

Citalia are very helpful and we have booked with them previously. I prefer to book over the phone and Richie, the agent, helped us find the right holiday at short notice. He was easy to talk to and listened to what we said, and patient with our particular requests, also very efficient. He made the process of finding the right holiday very easy.

August 29, 2026
Rated 5 out of 5 stars

Highly Recommended

Have used Linda Kulka at Citalia before when booking a holiday in Italy, so had no hesitation in giving her the task of finding hotels and flights for a surprise holiday in Rome for my wife's 70th birthday.

Once again, Linda took the brief and quickly came up with some options based on my stated criteria. After a few email exchanges and then a single phone call, everything was sorted and booked.

Highly recommended.

August 24, 2026
Rated 5 out of 5 stars

Perfect!

This was my first time booking with Citalia & I will definitely book again.
From my first conversation with Romina I knew my experience was going to be great. Nothing was too much trouble, she provided everything I asked for, answered all my questions and her knowledge of the various hotels I was interested in was amazing, especially as she had first hand experience of them. Her professionalism, bubbly personality, friendliness & joy she takes in helping people find their perfect holiday made me feel like my holiday has already begun!
I would definitely recommend her to anyone looking to book a holiday to Italy.
Romina, I cannot thank you enough for everything ❤️

August 24, 2026

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