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ChillCarve Diverse Styles, Top-Quality Snowboarding & Surfing Gear. Shop our specialized store for ski and surfing gear, including high-performance ski jackets, thermal wear, ski bags, goggles, gloves, socks, and more. Designed for comfort, durability, and style, our products cater to both skiers and surfers. Get ready for your next adventure with top-quality gear!
3.4
31 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I’m happy with the wetsuit I received and pleased with how customer service handled the issue with the missing item. They reviewed the information and photos I provided and confirmed a full refund for the missing black wetsuit.
The team were polite and helpful throughout, and I’m satisfied with the outcome. Thank you for resolving the issue.
Great customer service and very easy communication. The return process was simple and hassle-free. Highly recommend!
Reply from ChillCarve
That's so good to hear – thank you! We know returns can be a bit of a headache sometimes, so we're really glad ours felt easy and straightforward. Thanks for taking the time to leave this – it means a lot to us.
Chillcarve Team
Great customer service and the gear is great!!
Reply from ChillCarve
Thank you so much for your kind words! We're really happy to hear you had a great experience with both our service and the gear. Means a lot to us – hope to see you again soon!
Chillcarve Team
Top communication throughout the ordering process. Items were dispatched promptly and arrived quickly.
Ski suits were exactly like they are in the photos and my kids really like them and look super stylish in them! They seem well made and have had no issues quality-wise.
Reply from ChillCarve
Thanks a lot for your kind review! We're so happy your kids love their suits and that everything arrived quickly and as expected. That really means a lot to us. Enjoy the snow!
Chillcarve Customer Service
Excellent after service. Gear was sent fast and in good shape. This is what I wanted. We sent back the top of the gear and the service was great.
Reply from ChillCarve
Thanks for the lovely feedback! So happy the service and shipping worked out. Enjoy your time in the snow, and just let us know if you need anything — we're always here!
Chillcarve Team
The design of the ski clothing is really beautiful. Unfortunately, after just five days of skiing, the pants developed rips on both lower legs — almost like clean cuts. After contacting customer service, we were able to find a satisfactory solution so that the damage can now be repaired.
Reply from ChillCarve
Thanks for your feedback – and for the kind words about the design! We're sorry about the damage on the pants, but really happy we could sort it out for you. Enjoy the slopes, and please reach out anytime.
Chillcarve Customer Service
Reply from ChillCarve
Hi Kian,
We’re truly sorry to hear about your experience and completely understand your frustration.
However, we would like to kindly clarify what actually happened:
Your order was delayed due to missing state/province information in the shipping address, which caused the initial delivery failure.
After you confirmed the corrected address, we arranged a re‑shipment. Unfortunately, the parcel was lost by the carrier during the second attempt.
Once we confirmed the loss, our customer service team immediately processed a full refund for your order. The refund has already been completed and should appear in your account based on your bank’s processing time.
We sincerely apologize for the inconvenience this situation has caused you. We take full responsibility for the delivery issues and are actively working with our shipping partners to prevent this from happening again.
Thank you for your understanding and for giving us the chance to make it right. If you have any further questions, please feel free to contact us directly.
Best regards,
ChillCarve Customer Service Team
The jacket was always really warm and the pants also when I did Tricks I had enough space in the clothes i really liked that . :)
Reply from ChillCarve
Thank you so much for sharing your experience, and hope you keep having a great time on the mountain!
Chillcarve Team
The most comfortable, stylish sets. Nicest materials and most importantly kept us warm and dry. Great value
Reply from ChillCarve
Thank you so much for sharing your experience, and hope you keep having a great time on the mountain!
Chillcarve Team
Ridiculous returns process - advertised as a UK company but isn’t. Terrible customer service and the product doesn’t even look like it does in the photo.
Reply from ChillCarve
Thanks for your feedback — and we're really sorry to hear about your experience.
We'd really like to help. Could you please email your order number and photos of the product to service@chillcarve.com? We'll look into this urgently and do our best to find a fair solution for you.
Thank you for giving us the chance to make it right.
Chillcarve Team
Shocking experience. I have an awful time communicating with Chillcarve. Haven't seen the Product yet I ordered neither have I got my money back. I will never, ever make that mistake again. 😞
We ordered ski clothes for our daughter and never received them. The money was immediately debited from our account. We will never order from here again. Please don't either. Our inquiry was met with the response that Chillcarve is no longer responsible. We are very disappointed. ...A refund offer was made, and afterwards responsibility was shifted to PayPal. -failure to follow through on an agreed solution.
Reply from ChillCarve
Dear Ludwig
Thank you for sharing your experience, and we’re truly sorry to hear you’re feeling disappointed. We always want our customers to be happy with their purchase.
That said, according to DHL tracking, your order was marked as delivered just three days after shipping. When you let us know you hadn’t received it, our team immediately offered a reshipment or compensation — but you declined both and requested only a full refund.
To be fair to both sides, we’ve now asked PayPal’s official dispute resolution to review the case. We will fully respect their decision. We truly appreciate your understanding and thank you for giving us the chance to clarify.
Best regards,
Chillcarve
I ordered the Fjord Women's 3L jacket, the site advertised the specs as 20k waterproof and 15k breathability. The jacket arrived the tags said the breathability rating was only 10k and waterproof 15k. It was also branded as G-Sou Snow (nowhere on the site is this mentioned, it's sold as Chill Carve). I went to the company and was offered a $15 refund and told the site would be updated. 11 days later the site hadn't been updated and I refused the meagre refund. A refund of $35 was offered. I asked for a full refund and to start the returns process. This was going to cost me to return and they wouldn't refund the original shipping cost too. They would not back down, so either way I would be out of pocket. I'm very disappointed, I definitely would NOT recommend this site, there's no way to know what you're purchasing.
Reply from ChillCarve
Thank you for your honest feedback, and we're truly sorry for the frustration and disappointment this situation has caused you.
You're right to expect accurate product information, and we failed to provide that on the product page. we want to confirm that the information has now been corrected on our website.
Regarding the branding: G-Sou Snow is one of our manufacturing partners, and we do sell a small number of their products under our brand. However, we take full responsibility for the quality and accuracy of every item sold on our site.
We also hear your frustration about the return shipping cost and the refund offer not meeting your expectations. We will make sure your feedback is shared with our team so we can review our return policy and do better in the future.
Once again, we're very sorry for falling short, and we appreciate you giving us the chance to improve.
Chillcarve Customer Service
Absolutely shocking service. Advertised as a UK company but it is Hong Kong based! Ordered 2 items @£120 and been told they will refund me £10. Shocking con company - stay away. Avoid at all costs!
Reply from ChillCarve
We're really sorry to hear about your experience, and we understand your frustration.
Our customer service team is based in Hong Kong, but we do have warehouses in the UK and other countries. We apologise if this wasn't made clear.
The refund offer you received was not handled well, and we're sorry for that. We will work hard to improve our service.
Thank you for your honesty, and we're truly sorry.
Chillcarve Team
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