BPER Banca Reviews 

I just wanted to add - THIS IS MY MONEY! Stop putting holds on my account! So done with BPER once my money has been depleted out of this account, which is taking months to get. I spend a bit and my account gets a hold on it, then it takes weeks to resolve. My God get a clue of how business practices are done! With most Italian banks practicing in the dark ages, BPER is no different. They never tell the truth, they withdraw money out of your account without your knowledge claiming it is a service fee. Service fees are based on usage and non usage, insurance needs bank needs etc. They only allow you to withdraw a certain amount of funds per month this includes buying goods or atm withdrawals. Wiring money is extremely difficult, it took me three days and 2 hours at a time to wire money to my American bank. Just to get an updated atm card took over an hours and 7 signatures and then wait a few days to get the pin number in the mail. To my knowledge, there is no insurance on your money like in the US or UK, bank goes belly up, so does your money and being an Italian bank, this is very likely. Still can't access the bank app since I changed phones 3 months ago, you can't just download the app and use your user name and password, the necessary steps are not possible, I can't go to the bank in person. I still have serval thousand Euros in BPER, the likeyhood of getting my money is slim unless I go in person to withdraw it over a month or two and with the monthly, quarterly and yearly services charges it's not likely I will have a penny left the next time I travel to Italy!

I love bper bank

valido supporto on line e disponibilità del personale in filiale

Very kind and helpful staff. I don't have any reason to go anywhere else. Very convenient from my apartment. Walking distance. I love the location and there is nothing more to add.

I attempted to withdraw 300 euros from the BPER ATM (ATM # 5221) at Matera at Piazza SAN Francesco on 16 May 2024 at 11.56am. The ATM took back my money as I couldn’t see where it came out of the machine. I went into the branch and I was told the money would be returned in a week to my Qantas money card. I’m still waiting!!
I have attempted to contact the bank several times by email without any response or reply to my emails. My attempts via the online chat function have been cut off. I’m in Australia, I don’t speak Italian so email is the only way for me to communicate with the bank.
Surely the ATM funds would have been reconciled showing an excess of 300 euros.
I would like to know what the bank is going to do about this. I cannot afford to ‘lose’ 300 euros.

Personale Gentile cortese disponibile

Personale cortese e disponibile, informato, con una visione adeguata al futuro.
Competenza sempre presente in ogni circostanza.

Personale in filiale sempre disponibile e molto competente

Personale preparatissimo e disponibile in ogni momento. Professionalità e precisione.

terrible bank system does'nt work

Cordialità e disponibilità

Un loro cliente mi ha truffato per un sacco di soldi e BPer Banca si rifiuta di aiutarmi a recuperare i miei fondi. Scummy, banca meschina che consente ai truffatori di utilizzare i propri servizi

A customer of theirs scammed me for a lot of money and BPer Banca is refusing to help me retrieve my funds. Scummy, scummy bank that allows their services to be used by scammers

In poche parole cortesia e gentilezza sempre pronti a venire incontro alle esigenze del cliente

I have been a customer of this bank for almost 8 years.
It used to be Banca Carige, and 2 years ago was taken over by BPER. It is difficult for me to even refer to it as a bank. It has nothing that even closely resembles "customer service."
They do not answer the phone, or answer emails. You have to have an appointment for the smallest detail. That is even difficult to arrange. It took me hours to get someone from the home office in Modena to email the Sanremo office for an appointment. No one ever confirmed. I went to bank, as the email from the home office arranged, and I was asked to wait half an hour for help. That turned into an hour and a half, and then I was told the bank was closing!
During the meager 2 hours it is open in the afternoon, all the teller windows are closed.
The bank's rating is bad enough so I believe they don't want something as foreign as "customer service" to outrank that sorry status. I do not feel safe with my money there. Look at their hours. A little over 6 hours a day!
They obviously don't incentivize their employees which explains the lax service. I'm done with BREP.

Personale cortese e disponibile per la risoluzione del mio problema

Personale molto disponibile e cortese