bizbike.be Reviews 

Extremely poor customer service, trying to get a battery replacement and it was faulty, despite numerous emails still no contact back and will be taking it to European consumer body as it cost over 500 euro

Monteur was on time for the appointment and very professional. Monteur was skilled and efficient. Best service!

AVOID!! Terrible customer service. For three weeks I have been trying to return a bike because it is not the right size for me. Their phones don’t work (due to “maintenance”) and they do not reply to e-mails, other than “we are busy and this may take a long time”. Then, when after many reminders I threatened them by court, they replied “we do not know who you are, please send us your name, address, phone number etc.” I mean what? I communicate with them FROM MY PROFILE ON THEIR WEBSITE. They have all the information they need. They just do not want to take their bike back and return the money.

I bought a bike last year in 2023, all good so far, the company was operational.

in 2024, from their website I order some accessories, I received the invocoice, payed and everything. still haven't receive my products, and also no communication from them.

I tried to call the company many time, their line is not working anymore, I tried a the customer support platform they were offering in the first place, no reply, I email customer service many times. radio silence.

It looks like the company shut down their operation in ireland.

Bizzbike repair service was ok last year (2023) but nowadays their communication is extremely bad, well: non-existant.

My wife and I are moving to Ireland in about 4-6 weeks, I started researching e bikes about 6 months ago and narrowed it down to the veloci solid or vivid we sent numerous e mails and then phone calls for weeks and no answer, nobody answers their phone there isn't a way to leave a message? Their hours are a couple in the morning and then a couple in the afternoon? We live in NC and are 5 hours earlier than Ireland so to call in the morning is a major inconvenience. I can't imagine how angry I would be if I paid for a bike and had an issue and nobody answers their phone? They won't be getting our business Raleigh in Nottingham England will be. My advice is to run away.

Disgusting company to deal with, fastest response from them was over a week, but after 7 weeks, still no actual or mean full progress in warranty issue. Long and short spent 4500 euro on bike, bike stopped working after only 112 km and forced to now start legal action as they will not respond to resolve issue.

Back in March my bike had a fault, which I later learned was a manufacturing fault in the motor - customer number 076724. The company arranged replacement of the motor on the Veloci bike, which was great. However, once the motor was replaced, the light would no longer work. I only noticed this as we were coming into Winter and it was dark riding home from work. The servicing team repaired the light, but said the only thing that would fix the light was when they replaced the motor (a second time). However, Bizbike said my bike was now out of warranty, and the new replacement motor from march, that is clearly faulty, did not come with a warranty. As a result the new motor was taken out and the bike was given back to me. I am really disappointed that now unless I spend in the region of €400 I will not have a light on my bike and am unable to use it for my commute during the winter. The new motor placed in the bike in march was clearly faulty, and Bizbike should replace this at no cost.

Eccellente ! Veloci e professionali..

I ordered a bike that was too big. The driver recommended me another smaller type (Veloci), which I adore, I couldn't miss my bike anymore.
Then the technician came by after 6 months: very helpfull and friendly, he showed me how to maintain my bike. So delivery, maintanance and bike are a 100%! Klantnummer: 108490

A good explanation of the bike, combined with a nice pricesetting was the keypoint for our decision to buy 2 bikes together.
A very good service after 2 weeks with a minor defect make us proud to give a maximum score for this company

Friendly person delivered my bike on time and mounted it. When I had a technical issue, contacted customer service and a few days later a mecanic came by to fix my bike without any cost.
Excellent service!

Klantennummer: 092226
From the start of the order to the first maintenance, nothing but praise. Communication is very smooth and friendly. Since I am tall, I needed a larger size, reported it through the portal and it was arranged in no time. I had a question about the panniers - was answered in no time. The maintenance product was not included in the delivery and was sent the same day. Scheduled the first maintenance. super satisfied the technician was friendly and did a good job. Thank you for the great service I will definitely recommend you to my friends

Van bij het begin de bestelling tot het eerste onderhoud enkel maar lof. De communicatie verloopt zeer vlot en vriendelijk. Daar ik groot van gestalte ben had ik een grotere maat nodige, heb het gemeld via de portal werd zo in orde gebracht. Ik had een vraag over de fietstassen - werd zo beantwoord. Het onderhouds product was niet bij de levering werd dezelfde dag nog na gestuurd. Heb het eerste onderhoud ingepland. super tevreden de technieker was vriendelijk en heeft goed werk geleverd. Bedankt voor de top service ik raad jullie zeker aan mijn vrienden aan