Billetlugen A/S Reviews 

Confusing design. I bought tickets for a show that is in 28 days, in the meantime something popped up and I cannot go, but I cannot resell the tickets yet because the pass has not been created even though i bought the tickets several months ago. Now I have to wait until who knows when for the pass to be created so i can resell them via fansale...

Very annoyed regarding the malicious design of the ticket buying experience for the Syd For Solen 2024. Until a week to the festival the website showed the FanSale option and therefore I thought I would always find all the tickets available there. instead, a week to the festival, they removed the FanSale tickets link making me (and others) think they were not available. Instead they were plenty but because they are cheaper they hide it from the website, fooling me on buying a full-price ticket.
I feel scammed.

I had a ticket for Rammstein in Copenhagen and could not go. I called Billetlugen and spoke with Nina from customer service. She told me how to put the ticket for sale in fanSALE and send me instrcution and barcode. Email came seconds later after the call and so easy to follow. Great service from Nina and I lift my hat for the logistics and web page Billetlugen have. Amazing. Thanks Nina and Billetlugen

Very quick, understanding and helpful

they are thieves, they stole my Rammstein FEUERZONE tickets and are trying to get away with it
Terrible company

Event was cancelled and a refund was paid 3 weeks after cancellation :-/ We paid dkr. 985 but was only refunded 850 dkr. "fee is not refundable" :-( So we basically paid 135 dkr. for absolutely nothing

Super service da jeg ringede for at spørger om ledige teaterbilletter.

I waited for the LIFAD-tickets to Rammstein consert in Copenhagen. Everything was working. I got 3 tickets for Feuerzone. Then I clicked "Pay" and all of a sudden my shopping cart was empty(!) and I got 0 tickets. Had to start over, and next time I got in the Feuerzone tickets were sold out.

Super ticket service also despite the high rush to the LIFAD presale of the Rammstein concert.

I experienced exactly the same other customers complain about. In December 2022 I bought two tickets for a concert (3110 DKK) that was supposed to take place in April 2023, but got cancelled. I have been continuously writing, calling, even showed up at the company's office in Vesterbro, and I simply get a "we're sorry, we understand your frustration, but the promoter has not paid..." etc. etc.
This is absurd, because some friends who were attending the exact same concert got their money refunded.
I hope people are aware of this and abstain from buying any tickets from Billetlungen.
This is the embarrasing response to my request, including a fake (11 digit!) Spanish number:

Dear ticket buyer,
Unfortunately, the event "Becoming Alyssa - The Life Story of a Traveling Queen" has been canceled.
As a ticketing provider, Billetlugen cannot help you with further information. To get your tickets refunded, please contact the Event Organizer who is your contracting party directly:
Patricia Román
Email: patriciaXbasilicaproductions.com
Phone number: +34 64 67 36 36 998
Best regards
Billetlugen

No hassle. Smooth experience.

Have asked for money back and heard nothing! Have 3 case numbers with Billetlugen, have written to their German partner and the same thing is happening! Imagine you want to steal NOK 900 from an elderly lady who, in addition to getting cancellations, has also been promised to be called back. NOTHING HAS HAPPENED. NOTHING!

Update. After research and we found your director's gmail, I wrote an email and cc Operation X and CASH! The next day you wrote that you would return the amount after 5 days. Thank you.

Then 10 days passed, but only the fact that your director obviously does not want to comment, your customer service pretends to be nothing, and you must also be accused of fraud and fraud! Our Lord preserved.

You should be reported to the Consumer Ombudsman or close the shop if you do not have ethics and moral values in the management.

Add for a time waster!

Would definitely recommend all your employees to look for a new job, because it can only go too slowly!

Bought Rammstein tickets on billetlugen for the wrong night, sold them and bought new ones through fansale and got emailed billetlugen tickets. Seems great so far!

Paypal is not included in payment method
The map of stadium is not provided when you buy tickets
But in all I am glad I bought tickets

When the concert got canceled, the ticket price was not going to be refunded but they would credit ticketholders for when the concert was rescheduled. Since I live in the US, I would most likely not be able to return. I requested a refund and they were very helpful in getting the money returned to me, even when normal channela didn't work. Great service.

No American Express, No Klarna, No Paypal.
Only Visa or Maestro for other People.
Klarna Only for Denmark

I am very pleased with the cooperation with the Kunderservice Supervisor, specifically with the lovable Loui. I had a problem with the ticket (I accidentally bought the wrong ticket, not in the place I needed). Loui solved my problem very quickly and efficiently and contacting him was very easy. 100% professionalism and good customer approach.

For my inquiry I received a very fast response which solved an issue about a concert I couldn't attend anymore for personal reasons. Communication was very friendly. Thank you for the great help. :)

I had tickets for a show that had been rescheduled many times over the last two years, and found conflicting information online about the exact date and time. An agent called Adam answered my question quickly and professionally, great service.

Very fast and responsive service to my enquiry from Adam at Billetlugen, thanks :-)