biletwise.com Reviews 

466
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported that tickets were excessively overpriced and struggled for many weeks to obtain promised refunds for unfulfilled orders. Many people also noted that vital tickets arrived extremely late or were never delivered at all, causing immense stress right before major events. Some reviewers were happy with the platform, specifically mentioning that e-tickets arrived instantly by email and worked smoothly at the venue gate. A few other people also felt that the website was easy to navigate and that their urgent orders were handled very smoothly. Additionally, some customers found the purchase process surprisingly fast when buying shortly before kickoff.

What people talk about most

Order

Users describe ambiguous interactions with order processes, reflecting a high level of disagreement. While... See more

Price

Customers consistently note negative experiences with price, highlighting that costs are excessively high and... See more

Website

Consumers find website experiences to be ambiguous with highly mixed feedback. While some reviewers reported... See more

Payment

Customers reported payment issues where valid tickets or resolutions were not received. Consumers noted that... See more

Refund

Reviewers express strong dissatisfaction and frustration regarding the refund process. Many customers report... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Bought tickets for a football game, should have gotten e-tickets. But instead they hooked me up with some guy who was at the match who smuggled us into the stadium. It sure was an adventure, but one I... See more

Rated 2 out of 5 stars

I bought three tickets for Serbia vs Albania, originally to be played in Belgrade. Due to it being a high risk game, the venue was changed to Leskovac. So 60.000 seats, to 6000 seats. I asked them for... See more

Rated 3 out of 5 stars

I needed 2 Portugal-Ireland football tickets in Lisbon (I am from Finland) and ended up buying about 2 months before the game from Biletwise. The purchase was easy to make, but then it turned out it i... See more

Rated 3 out of 5 stars

Unfortunately, the system for buying soccer tickets in Turkey is completely opaque for non-locals. I wanted to go to a soccer game on Saturday and ordered tickets two days in advance. However, in orde... See more


Company details

  1. Event Ticket Seller
  2. Online Marketplace

Written by the company

The greatest ticket marketplace in Europe with an experienced team for more than a decade in the international secondary ticketing industry, biletwise is a global online platform for sports, music and entertainment tickets. Providing the most comprehensive options for anyone who wants to buy tickets, biletwise also provides a wide audience to those who want to sell their existing tickets. It serves everyone, from individual users to international event organizers.


Contact info

2.0

Poor

TrustScore 2 out of 5

466 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.0

All reviews

(466)

145 reviews in the last 12 months

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Rated 1 out of 5 stars

Biletwise are scammers

The sellers on this site are scammers. They contact you directly as “biletwise specialists” so you have not even bought the tickets from another party. They then ask for full details of your passo account including login details.

Then they ask you to add money to your pre paid card, which they spend. They are scammers and I would recommend to buy anywhere else.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Aces of extortion, avoid them

I found on-line that they sell tickets for a football match in Turkish premier League. I bought one ticket for aprox 55 euros: 45 euros the ticket and 10 euros web site 's taxes. I payed on-line. The next day I wrote them to transfer the ticket in my Turkish supporter account. They replied that they need my user and password for that account. Because I wanted to go to the match one time, being a tourist, I gave it to them. After they wrote that I have to deposit 90 euros in that supporter account because it was mandatory! I searched on-line and asked AI and of course they were lying... I warn you never get involved with them ! It's a scam!

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

€11.7k cancelled

€11.7k cancelled. No tickets. No refund.

I bought four World Cup ticket orders from Biletwise for €11,671.52.

Biletwise cancelled because they could not deliver the tickets. Fine — things happen. But the refund never arrived.

First they told me it had already been processed. Later, their own Finance team admitted in writing that it was still “pending” due to a possible issue with their bank and promised payment within 10 days.

That deadline passed. Still no refund.

I’ve now tried multiple channels and email addresses. Instead of a solution: radio silence and rejected emails.

I’m not calling this a scam. I’m just stating the facts:

Cancelled by Biletwise. No service. Refund acknowledged. €11.7k still missing.

I’ll gladly update this review the moment the money is actually returned.

June 30, 2026
Unprompted review
Rated 3 out of 5 stars

The match was tonight and I had…

The match was tonight and I had forgotten to buy tickets. 30 minutes before kickoff I came across Biletwise, bought the ticket and received it instantly by email. Everything went smoothly at the stadium. Absolute lifesaver

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed checkout

Checkout initially seemed smooth, but I never received the ticket as promised. My payment was taken, and I was left without a valid ticket or a satisfactory resolution. The experience was very disappointing.

July 16, 2026
Unprompted review
Rated 4 out of 5 stars

The ticket-buying process was…

The ticket-buying process was straightforward, and the event details were clearly provided. My order was handled smoothly, and the ticket arrived as expected. Overall, Biletwise made the whole process convenient.

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

No stress

No stress, no waiting in line. Got my concert ticket in seconds and it worked perfectly at the gate. Biletwise is legit.

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

Zero stars if possible ...

Would have gone to zero stars if possible.
Zero customer service, corrupt selling system (they didn't tell me about needing a 'Passo card' in Turkey) and much overpriced.

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

Never trust biletwise

Hi .
I bought two soccer tickets for a game costing 350 € .
They never send me the tickets .
After the game they said they have a technical problem .
Be aware , never by tickets with them .
Scamers .

February 12, 2026
Unprompted review
Rated 3 out of 5 stars

I recently purchased a Le Labo…

I recently purchased a Le Labo fragrance along with several cosmetic products. The order arrived carefully packaged, and every item was exactly as described. Product availability was excellent, and I found several items that were difficult to locate elsewhere. The attention to detail and reliable service gave me confidence to shop here again in the future.

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Don't ever use or trust them

Bought tickets 3 months ago, I was asking for ticket proof and confirmation days and hours before the event, they reassured the ticket would arrive before the event, and as suspected it was cancelled last minute and still haven't received the refund. Don't ever use this company.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

First Time Using the Site

This was my first time buying tickets through this platform, and it couldn't have gone better. I purchased tickets for the Scorpions concert just a few hours before the show, and they were transferred within about 30 minutes. The seats matched my order perfectly, and entry was effortless.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Ticket Purchase

The entire buying process was simple and hassle-free. My Ticketmaster tickets were transferred quickly, and the website was easy to navigate. As an unexpected bonus, the venue upgraded our seats because of a seating issue, which made the experience even better.

July 6, 2026
Unprompted review

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