Bikester Reviews 

I ordered a "Ortler Bozen" bike and it arrived on time. But the delivered seat post does not fit to this bike frame. The seat post has a diameter of 27.20 mm which is also properly advertised on the bike's description on the website. But the bike frame has a seat tube with (measured) diameter of 30.8 mm. So I had to buy another seat post as I never got any feedback for my complaint to customer service.

Very competitive prices. Delivery reliably in 5 working days as stated. My only quarrel with them is that they don't publish critical reviews (2 of mine), so the product ratings are unreliable. Oh, also the small things - my new bike came with punctured tube (they partially assembled the bike) and they didn't even respond to my complaint; not a big deal in the skim of buying a bike, just disrespectful...

The bike arrived as described one day later than expected. Very happy with it. 1 star deducted for a lack of communication regarding shipping and very slow responses to my questions

Ordered more than a month ago, got nothing. But my credit card was charged.
Customer support just doesn't answer.
Simply terrible...

After waiting for 3 weeks I received a notification that my bike has been picked up by post (original delivery time supposed to be 7-9 days).
To be fair, in the notification banner (before the current black Friday ad) it was mentioned that it might be longer than expected. So hopefully the bike will be all good.

Just a store, absolutely no customer service
Ordered a 2000 CHF bike. It came in due time, without assembly instructions but with tools and was not difficult to assemble. But the front tire was damaged. Opening a ticket with their customer service has absolute 0 effect. You will just receive automated responses that they are busy and don't have time to address your request.

I replaced the tire with my own money and asked them to refund me with store credit; only the price of the new tire, not the install cost, which was actually higher. They just casually responded that they will not be offering anything.
I will never buy anything again from this store.

Ordered a bike on 15.10.23, still not delivered. Customer service unavailable. Company went into bankruptcy in oct.23, check the news. Please avoid at all cost!

An absolute Disaster...
Ordered an E-Bike for my wife and it was paid for by Credit Card but the bike was never shipped even after three weeks..
No answer to my Emails or support request tickets.
I have since learned that the company is insolvant and has financial and management problems.
For me this is fraud and the company is misleading people.
I have informed my credit card company and bank and requested a chargeback.
People, you are protected if you pay by credit card, you have consumer rights and even if a firm is insolvent and behaving in a fraudulent way you still can get your money back.
My advice however is not to buy anything from this company.
If i could give minus stars I would....

Disappointing Experience with…
Disappointing Experience with Bikester.at

I feel compelled to share my unsatisfactory experience with Bikester.at, hoping to warn others about potential issues with this store.

On October 24, I placed an order with Bikester.at, BAT2614791, expecting to receive my product promptly. Unfortunately, this has not been the case, and I have received no notification regarding the status of my order. After a week of waiting, I decided to reach out to customer service, but to my surprise, I have not received any response.

The complete lack of communication is downright disappointing and unprofessional. As a customer, one would expect, at the very least, a confirmation of the order and some information on when to expect the product. The lack of customer service responsiveness is unacceptable and reflects a lack of commitment to customer satisfaction.

I want to caution other potential customers about this poor service. It seems that Bikester.at is unable to fulfill even the most basic customer expectations. My advice to others would be to exercise caution when considering a purchase from this store. There are plenty of other reliable online retailers that provide the service a customer deserves.

I hope this review can alert other consumers to potential issues with Bikester.at and encourage them to explore alternative options for their purchases.

Customer service is non-existent. If you’re having a trouble with any service there, you have almost zero chance to hear back from them

Its been over 3 weeks since I ordered the bicycle as a birthday gift for my son and I still don't have delivery of the bike and then I get emails asking me to rate your service. Its absolutely shocking service. I have sent 5 emails to customer service and no one has replied. Yesterday I finally got through to a person I could speak to and he said its packed and still at the warehouse. You have seriously disappointed me and I will not order from you again. I hope to receive this bike or get a refund.

User friendly online shop and reliable delivery

After more than 2 months, still didnt receive my money back. Please do not order from them. Such a shame.

Avoid Bikester at all costs! My new-ish bike with less than 80km on it had the rear derailleur and chain break on the 23rd of September 2023 and I contacted them the same day. They don't have a phone number, so you have to contact them through the website.

They haven't even had the decency to get in contact with me since, even after I sent a follow-up email on the 9th of October 2023 (It's now the 24th Oct). One month later for something that would take 5mins to solve. Save yourself the trouble and get your bike and parts elsewhere. A guarantee is of no use if they ghost you. I am now contacting my local consumer protector.

It's a notoriously fraud company. Two of my three orders had issues either with the quality or with the payment.

The mudguards fit perfect to the bike. They work well and we like the quality and design.

Sent two returns in one. One order got refunded immediately, the other one has still not been paid, even though it is concerning 140€. I have already sent several emails, I have written to them through the website and no answer has been given. Shame... very poor customer service. This has been going on for almost two months.

I placed the order 10 days ago. Like for other customers, the order was prepared within 1-2 days and the tracking information started showing that the order will be handed over to the post services shortly. I now has been 1 week. Use this online store only if you do not care how long it will take for items to arrive.

The ebike I bought at Bikester few months ago is not working as it should, and the customer support email is ignoring me instead of taking care of the warranty!
I'd never recommend orger a bike using Bikester

Don't sell what you don't have in the stock. If i order 3 articles still available and two of them are not, you're not saying the truth. Don't say that it takes 3 to 5 days to deliver if it takes 9days. Not true again. If you can't manage your stock and the delivery time right, don't offer 5% off for the next buy, it looks like you are not taking your customer seriously!