Arvixe Reviews 

I did a huge mistake and hosted a new and very specific website (if you know you know) in Arvixe. Long story short, after a year I was about to sell this website for 10k. And the days I was talking about the details, the server went down. And I mean down for good. Everything was down for 2 months, not just me but many many other clients too. I was trying to talk with the support every single hour and all I got back was "we are working on it". No explanations, nothing, just all our websites down for 2 months. The SEO went to zero, and when their server came back we had nothing but empty shells, all our websites were destroyed. In these two months I found many other clients of Arvixe who also had their websites down and all agreed that they couldn't get answers from the "support". You guessed right, I didn't sell it. Since then I warn people about this crap company. And if you don't believe me, you can read all these 1 star reviews. Worst hosting company ever

Without any warning, they processed a payment for a domain I transferred and falsely claimed that they were refunding the transaction. I didn't get my money back on PayPal, and PayPal ruled in their favour. Avoid them. Never again. Scam.

We were loyal customers for years but eventually moved hosting companies a little over two years ago. We moved all our domains or set them to expire and thought we had done the same with our hosting. Sadly we made a mistake and the hosting auto-renewed (for 3 years!). We contacted them immediately and pointed out that we had not been using their services for more than two years, no data, no domains, no hosting, nothing. We simply forgot to check a box or in some way clearly made a mistake with cancelling our hosting since we had cancelled everything else and moved our sites (multiple sites).
We tried communicating with them for weeks, getting a "new" response (in name only) with the same exact message cut and pasted each time stating that they were within their rights contractually to charge us for the renewal. They do not care about customer service or their customers at all. They do not provide actual customer service but merely cut and paste scripts. They are not in any way an honorable service provider.

When I mistakenly paid for renewal services, I was simply trying to see what the exchange rate was going to be. There was no way to undo the action. And when I immediately requested it to be nullified, they had already taken it from PayPal. I disputed it hoping to resolve the issue without paying over $400cdn (after exchange) for services I had hoped to move to more reasonably prices domain and server services. They disabled my account and parked my domain and issued what looked to like a refund invoice. No refund came. To make matters worse, they reinstated my account without services, so they could bill me again for the services I've already paid for. They did offer me credit, but what is credit with them going to do for me? What really sucks is that I have always had good customer service from them and have pointed customers to them, even managing one of those customer sites there for several years.

Avoid them.

UPDATE: After much back and forth with the company they did finally refund me the money.

Arvixe has gone down hill over the years! Their web site is a joke as nothing works, links, payments or any other aspect !!! I will move my business to another format as arvixe is no longer reliable !!

They raised the renewal price by 300%, charged it automatically before the deadline, and then told me there are no refunds -- even though the renewal service hasn't even started yet.

This is by far the worst company I've ever worked with! Their phone number is a scam when you call, and if you're lucky you'll get a live person who insists on you giving up your birthday, routing number, bank account number, debit card info, etc. before they pretend to transfer you to someone who will help you with your domain...then CLICK, they're gone. I even had to close my bank account because of them trying to charge me for some marketing scam they offered and I adamately said I didn't want (only contacted them to try to get my domain's auth code to transfer them to another name server). I've had to complain to ICANN, file multiple cases against them, and still....nothing. Try calling their phone number, it's SO AWFUL!!! And to think, these crooks have a hold of my domain and are holding it hostage for no reason! I could go on and on about the website help too, but please believe me when I warn you to stay clear of these thieves!!!

Resolve the issue in timely manner.

Been with Arvixe for 12 years and am quite pleased with the customer support and the hosting they've been providing me.

I disabled autorenew 2 places in their websystem but didnt see/ know there was a 3rd place I also had to disable for it to actually work. When Arvixe sent an invoice I decided to move to a much cheaper hosting service and initiated transfer which Arvixe sent email and confirmation about. Still, they went ahead and charged my credit card even though they know I have no services with them anymore. And now they refuse to refund and send me a long standard reply - clearly they are used to doing this.

I was working with Shreya. She not only understood the issue quickly but solved it in the first go. There were two issues, one with App Pool and another with SSL. She solved both the issues in the first go :). Thanks Shreya !

My website is down. Support located the issue on the server but need to tell an admin to fix it. I still have to wait a few hours.

The tech support was great and answered all the questions. It did take a bit between answers which tells me they are busy but all fixed.

Agent was helpful and quick on solving the issue and guide me step by step