I have just received a call from this…
I have just received a call from this company and found their conduct absolutely disgraceful!
I was researching an upcoming bathroom renovation and wanted to know if a mobility bath would be an option to look into. I therefore filled in a form to get a quote or some further idea of the pricing of such products.
The 'Customer Service' agent called and asked for some more information so she could recommend some companies in my area to me. After asking a couple of questions, once I answered that the renovation would likely be in the next year, she then refused to provide any further details. I asked why this was, and she replied that the plans were too far out. I replied fine, let's say it was in the next 3 months then and explained that I want to get an idea of what the products cost to incorporate it (or not) into my plans, explaining that and that e.g £500 vs £5000 is a big difference so I needed to get some kind of an idea. She refused.
I then asked why, when she is promoting a product and is supposed to be customer services, apart from the fact that she called me, was she now refusing information? It's ridiculous. She kept repeating that she could not tell me these things over the phone, I advised that is not what I am asking for, I am asking for what she initially advised and offered, which was that she will get a couple of companies to give me quotes - that is what I am asking for! And the reason for my query anyway is to replace an existing 1500mm standard bath. She said it's of no help to me if she says the products range from anywhere from a few hundred to £10,000, I advised that actually that was helpful and it was not for her to deicide what it was that I wanted or was helpful when I was the customer and telling her exactly what I wanted, but she was refusing to provide it.
The whole call was completely ludicrous and a waste of my time, when someone enquires about a product, they want information regarding that product, including pricing. They do not want a 'customer service' person vetoing their query and withholding information, refusing to even put them in touch with the companies that can provide that information. She was completely incompetent and more like a secret service agent that customer service agent. I wanted very simple information, which she refused to provide on multiple fronts.
I would never consider using your company anyway after this experience - it says a lot about you and how you treat your customers - unacceptable.
June 14, 2019
Unprompted review
