Amicafarmacia Reviews 

91,015
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

one of the worst websites ever! they take your order and your money even though what you ordered is not available... i have been waiting for a year for my reimbursement and i still haven't received an... See more

Rated 4 out of 5 stars

Great price and a wide array of products, really great products. Shipping is slow (so not ideal if you need them immediately) but I received my order after 7 business days. Another online pharmacy wi... See more

Rated 5 out of 5 stars

Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the world's second-larg... See more

Rated 1 out of 5 stars

NO REFUND FOR UNAVAILABLE ITEMS I ordered some items in July 2025 67 € that they immediately took from my credit card. Some days later they wrote the items were not available and that the money w... See more

Company details

  1. Online Pharmacy
  2. Health and Beauty Shop
  3. Pharmacy
  4. Veterinary Pharmacy

About Amicafarmacia

Written by the company

Amicafarmacia nasce nel 2006 ed è stata una tra le prime farmacie in Italia ad essere autorizzata dal Ministero della Salute alla vendita di medicinali da banco senza ricetta. Ad oggi è un punto di riferimento per oltre 400.000 clienti, con un tasso di soddisfazione tra i più alti del settore.

Su Amicafarmacia hai a disposizione oltre 40.000 prodotti tra i migliori brand di integratori, cosmetica, prodotti per la cura dei neonati e delle mamme, farmaci da banco e molto altro ancora, con sconti fino al 60%!

Inoltre, trovi sempre attivi codici sconto, promozioni esclusive con consegna veloce in 24/48 ore lavorative e spedizione gratuita per ordini superiori a 29,99€.

Solo su Amicafarmacia hai sempre a tua disposizione un team di oltre 25 farmacisti disponibili per una consulenza gratuita o per consigliarti il miglior prodotto. Per noi la soddisfazione del cliente è sempre al primo posto: se qualcosa è andato storto, contatta l'assistenza post vendita dedicata e approfitta del reso sempre gratuito.

Amicafarmacia: la farmacia di sempre a casa tua! Hai bisogno di assistenza?

Contact info

2.8

Average

TrustScore 3 out of 5

91K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(91,015)

717 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

one of the worst websites ever

one of the worst websites ever! they take your order and your money even though what you ordered is not available... i have been waiting for a year for my reimbursement and i still haven't received anything !

February 2, 2026
Unprompted review
Rated 3 out of 5 stars

Dissappointing

They stopped delivering on time and they frequently don't have stock. I used to buy here every month and then stopped because the service wasn't good.

December 31, 2024
Rated 1 out of 5 stars

NO REFUND FOR UNAVAILABLE ITEMS

NO REFUND FOR UNAVAILABLE ITEMS

I ordered some items in July 2025 67 € that they immediately took from my credit card. Some days later they wrote the items were not available and that the money would be refunded within 14 working days. I've written to the firm several times but I only got an automatic answer maintaining they would contact me as soon as possible. Nobody did! And I still haven't got my money back... in September!
I will denounce them.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

NO REFUND FOR UNAVAILABLE ITEMS

I ordered some items in May 2025 fro 89,00€ that they immediately took from my credit card. Some days later they wrote the items were not available and that the money would be refunded within 14 working days. I've written to the firm several times but I only got an automatic answer maintaining they would contact me as soon as possible. Nobody did! And I still haven't got my money back... in August!
I won't be refunded, I think, but I will denounce them.

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting for refund

Seems like it is a common problem. No refund for unavailable items at time of delivery. And absolutely no response to any emails. Terrible company. Do not trust!!

June 5, 2025
Unprompted review
Amicafarmacia logo

Reply from Amicafarmacia

Gentile cliente,
ci risulta che il servizio clienti Le abbia risposto via mail confermandoLe l'avvenuto rimborso.
Per ulteriori chiarimenti e per una migliore comunicazione, Le chiediamo di risponderci allo stesso messaggio.
Grazie per la collaborazione
Team Amicafarmacia

Rated 1 out of 5 stars

Terrible e-commerce

I purchased a series of products in April 2025. I was registered on the site, and I had previously made purchases without having any problems. But from this latest experience, I am disgusted by their behavior, by the fact that they do not have an active customer service, by not responding to emails requesting refunds.
In fact, in April of this year I purchased products, after a few days and after having immediately charged my credit card, an email arrived informing me that all the products were missing from the warehouse (and this already seemed strange to me) and that they would refund the entire order paid within 14 days. Since then I have had no more news or refunds. They seem to have disappeared!!! I continue to send reminder emails that end in nothing. No response. No refund.
Terrible e-commerce

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

Really bad service

I loved this website and service, now it's the third time i order something and after some days they send an email saying the products are not there and they cancel the order... considering it's like a pharmacy, this is really bad. Also, the refunds always take ages to be sent. Now for example it has been 12 days and no refunds seen.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Products never delivered and refund never made.

I ordered on April 30th the products that were available on the portal. On May 5th I received an email apologizing for the lack of product and indication of the refund within 14 days. After almost a month no refund and no feedback despite the reminders on the portal that is limited to an automatic response without feedback. Unacceptable behavior and unreliable company! There is no number to contact for clarifications.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away. Product out of stock and no refund yet (should happen in two weeks accordi g tò them). I am opening a case with PayPal and i am waiting for

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

I did not get my reimbursement of ~100€

I still did not get my reimbursement of ca. 100€, it’s been more than 14days till now. After a purchase was complete, company informed me that some of the products were not available and money still are not reimbursed

March 31, 2025
Rated 1 out of 5 stars

Ultimamente ordino e poi il materiale…

Ultimamente ordino e poi il materiale non è mai disponibile al 100% x errori in magazzino. Da sistemare

February 18, 2025
Amicafarmacia logo

Reply from Amicafarmacia

Gentile cliente,
Ci risulta che il customercare Le abbia fornito via mail aggiornamenti in merito alla Sua pratica confermandoLe l’avvenuto rimborso.
Per qualsiasi ulteriore comunicazione Le basterà rispondere alla nostra mail.

Cordiali saluti
Team Amicafarmacia

Rated 5 out of 5 stars

Highly recommended

We ordered some items for our dog and they were very inexpensive online, arrived quickly and we were able to track the package throughout the journey. Would recommend this company.

January 31, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look