AliExpress Reviews 

I placed an order (8212466431475063) on July 8. On July 17th, it had yet to ship - and when I checked the details, the seller had moved the dispatch date forward - it was not scheduled to ship for 21 additional days. I cancelled the order and reordered the product from a reputable vendor. I woke up this morning to lies from the Ali seller - stating the order had been dispatched, but the tracking not uploaded, so they would do that now. The tracking clearly demonstrated that they dispatched *something* with a tracking number within hours of receiving my cancellation request. Having already ordered replacements from a reputable vendor (and knowing that this order will sit in an Ali sorting centre for a week) I have asked that this order be cancelled, in keeping with my request submitted well before dispatch. Instead, Ali support was very happy to tell me that my parcel was on the way, and that they understand the "anticipation" of waiting for an order. So perhaps there is a parcel on the way (full of things I no longer need) but more likely, I will have to wait out a 75 day clock to claim a refund when nothing arrives. I keep coming up against reasons to NEVER USE ALI AGAIN. One of these days, it will stick. But seriously - time and time again, the savings I realize by shopping here are clawed back by the fraud that is endemic on the site.

ordered some shirts my fault wrong size return only get part payment rip off jon luke leeds

DO NOT USE THE ALIEXPRESS APP OR ONLINE SHOP – ESPECIALLY THE WALLET!

This is based on my own experience.

I returned some items and was refunded, but I chose to keep the refund in my AliExpress Wallet to use for future purchases.

Later, I ordered more items using that wallet credit. One order arrived broken, so I returned it but my refund was £0. I let it go because it was only a few pounds and I didn’t want the hassle.

Then another order arrived with the wrong item. I contacted customer service, provided screenshots and all the evidence they requested, but after everything, the representative (“Aria”) still told me I would receive a £0 refund.

The £22.69 I had originally been refunded and stored in my AliExpress Wallet, my own money, was effectively gone because I had used wallet credit to pay for the order.

So from my experience, once you use AliExpress Wallet credit to buy something, returning that item may result in a £0 refund, even if the item is faulty or incorrect.

I won’t be shopping with AliExpress again, and I’d strongly advise others to be very careful about using the wallet feature.

I went through the purchase procedure (price of item with taxes was $5.89) then after paying and checkout, all of a sudden the price went up to $ 10.43. Isn't that consider fraud???????

I canceled my order, of course.

I have both the price BEFORE the fraud and the price AFTER the charges were processed in photos to show their fraud practices.

"Buyer beware!"

I just got an e-mail from Ali Express offering me the difference between what I had originally paid and that difference.....in this NEW e-mail, they're OFFERING me that difference in CREDIT, no apology, no increased offer due to THEIR incompetence and FRAUDULANT business practice.

I have been ordering from Ali Express for years. I know when I receive my packages I they get to be a little banged up, but the contents are great inside. I also wait some time to receive my items, and I have learned to deal with that. The sellers I purchase from, are great and I haven’t been able to find the same merchandise anywhere else, so I adapted and it works for me. What I can’t take is no regard for me as a customer and the money I spend. Their customer service is unhelpful and robotic. They use a logistics company called “ Cainio Express “ I don’t know if they have a new driver and he is just incompetent as well as there customer service. But, I need to receive the orders I place. The last like 17 items I have purchased, which I believe was broken down in about 6 packages were delivered to an unknown home. This has happened on n the past, but with items under $20 and I just let it go. Ali Express will not refund you when your package is delivered. They don’t care if it was sent to the wrong home. Nor, will they get you to a supervisor to rectify the situation. They don’t do that there. They will not refund or reship. They tell you to contact the logistics company. That was horrible. They they gave me a lost and stolen package pdf certificate and still denied my refund, why? This logistics company is not delivering the merchandise. Ali Express, Please do something about this, it’s a huge problem. I received a reply for order numbers and additional information, for some reason there was a system glitch and I was unable to add the order numbers and my phone number. I have escalated cases and been denied refunds. I was told to submit information from the logistics company which I did for the first order and I was told to get more information. I have asked to speak with a supervisor or someone who can help several times and told by customer service there was no additional help and they were very rude to me. How can I get someone to help me? This has been like over 11 items already delivered to the wrong address, with no help from logistics and they keep delivering to the same house because I can see it in the photos they provide.
Thank you for replying, I have placed about 3 orders this week and I am afraid of Cainio getting assigned to my orders. Your customer service told me they were blocked from picking up my packages, and I would receive an email confirmation. I never did, and I called back the next rep told me that I would have to reach out to each seller individually. I have done that, they have no say on who the packages get assigned to. Please help me. I need my packages.

Scammers I returned the camera I bought recently they said it's not the same and refused refund, no proof photo of the camera they received or anything just like that we not going to refund you 🤬🤬🤬
I'll sue you for deformation it's not china it's UK and you will pay for it 🤬🤬🤬

My order was expected to be delivered between July 10 and July 14, but I never received it. I also haven't received a refund despite contacting customer support. The tracking has not been helpful, and I'm very disappointed with the service."
Before posting a review, it's worth checking whether your dispute or refund request is still being processed. If AliExpress resolves the issue, you can always update your Trustpilot review later to reflect the outcome.

I uploaded significant evidence to prove that my package was mis delivered, and AliExpress is blaming ME for the issue, AND making me contact the courier to provide evidence for them. This company has horrible customer service and will find any way to deny a refund.

They are dishonest, I had a complaint regarding missing items from a purchased made, I uploaded the screen shots of the item as advertised and pictures showing all the items that made up the purchase, AliExpress customer service emailed asking for more which of course their isn't, so they denied my request to a part refund. They are scammers in my view completely dishonest and rely on being "Untouchable" being based in China.

So i made an order and the package said delivered, and i did not receive the package, so i contacted the shipping company they said my address was not the address on the package that the package was sent to a different address so i tried to contact the seller didn't get anywhere ai bot tried the customer service the same thing asked for a human and started talking to what i thought was a human but got the same answers like the customer service is ai, tried to do a refund could not get anywhere it kept wanting me to contact the shipping company so if you do order anything off there site don't expect to get anywhere with customer service because it is a joke to many scammers on there site, and i tried to contact the seller and i could not find there store anymore like it just vanished DONT BUY FROM ALIEXPRESS

Never Received My Orders – No Refund
I ordered two items (#3074445716710783 and #3074319383940783). The original estimated delivery date was June 29, but as of July 17, I still haven't received either order. The tracking numbers (CNGF001FL0783000030117947 and CNGF001FL0783000029893232) are invalid on UniUni. Instead of issuing a refund, they postponed the delivery again until August 16. Very disappointing service. I still have no items and no refund. Buyers should be aware

👎👎👎👎👎“”BEWARE AND BE AWARE”” OF CUSTOMER SERVICE AND ALIEXPRESS ESPECIALLY A STORE CALLED DONGSUO OFFICIAL STORE AS I GOT SCAMMED FROM THIS SELLER WHO IS NOT THE SELLER HE IS ONLY THE SHIPPER SO HE COULD NOT HELP ME WITH MY REFUND SO BELIEVE ME PLEASE AS I HAD THE ABSOLUTELY WORSE EXPERIENCE IN MY LIFE CAUSING ME TO GET SO STRESSED OUT AND SICK PLUS ALIEXPRESS SELLERS ARE SCAMMERS AND DISHONEST BECAUSE THEY USE THE HIGH END DESIGNER RUNWAY PHOTOGRAPHS OF WHAT YOU WILL RECEIVE BUT WHAT YOU GET IS A REAL BAD REPLICA ANYWAY I THOUGHT PEOPLE SHOULD KNOW THE REAL TRUTH AS I AM A BUYER AND SELLER FOR OVER 35 YEARS AND AS I SAID THIS EXPERIENCE WAS HORRIBLE, THANK YOU FOR READING THIS REVIEW AND GOD BLESS 🙏🙏🙏🙏🙏🙏🙏🙏

Are the perfumes genuine on the aliexpress app

I would give them 0 stars if I could. I ordered a lzakmr game console, I paid for the 1 TB model and they sent me the 500 GB model. I filed a request for an exchange and I was told to send the one I received back, they paid for the shipping and they said that I sent it back for the listed reason was not needed which was not true they refunded me $18.00 dollars of my $264.00 dollars and claim they never received my return, after multiple attempts to resolve this issue they refuse to send me what I paid for or a full refund. I was a good customer and I don't participate in fraud or theft I just wanted what I paid for. I will just spend my money at a more reputable company.

So far it’s been absolutely rubbish ,still waiting on orders a sent 5/6 week ago ,could o& gone to china or were ever and go5th3 quicker myself ,terrible service I,ll not use the again

CRAP CLIENT SERVICE I RECEIVED THE WRONG STUF ASKED FOR A REFUND THEY OFFERED HALF THE MONEY I REJECTED TWICE AND THEY STEEL MADE THE HALF REFUND I OBJECTED TO IT THE ANSWER INSUFFICIENT PROOF OF WRONG PART AFTER HAVING PICTURES OF THE PART I ORDERED FROM THEM AND THE ONE I RECEIVED I EVEN OFERED FOR THEM TO COLECT THE WRONG PART AND REFUND ALL MY MONEY BECAUSE I WILL HAVE TO TRASH THE PART IT DOESN'T FIT MY CAR JUST LOST MONEY IT'S A LAST TIME BUYING FROM THIS PLATFORM

Do not buy in AliExpress 3 month to receive a reimbursement even it was crear the product was stocked somewhere and i need the product to charge my car as electric it is. The only solution is to wait 90 days as the policy is .. This is a Shame of a quality plataform, i strongly recomendación to buy in others or inmediate markets this is not acceptable

15/07/26
i am blacklisted by a seller so i can not send him messages through chat.
I get reply :contact customer service.
i contact customer service, show them the screen shots which of course they only read after you tell them : Please READ before asknig questions.
Case gets escalated to "senior team"

"Case ID: 2053808431988221
Start Time: 2026-07-16 20:31"

17/07/2026
I get email reply from Aliexpress:

"We are sorry to inform you that for some reason the seller has added you to their shop's blacklist. If you still wish to purchase from this seller, please contact the seller to discuss the matter. Thank you for your understanding and co-operation." 🤦🏼‍♂️

I reply:
I can not contact seller because he has blocked my messages. Why do you ask me to contact seller ??

Please provide useful solution to this issue instead of just a useless link and telling me to contact him.

UPDATE: 18/07/26

Aliexpress replies:
We are sorry to inform you that for some reason the seller has added you to their shop's blacklist.

Please comply, thank you for your cooperation. You need to operate it yourself.If you do not know how to contact the merchant, here are some instructions for you, please click here for more information.

🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️

My answer:

I repeat:

I can not contact seller because he has blocked my messages.

Do your job and contact him to know why I have been blacklisted

Provide useful solution to this issue instead of just a useless link and telling me to contact him.

More in next episode 💀

Sent a watch strap back still intact
Asking for a refund they don’t want it back
After a long process I have been given permission to return back to them
Sent back the watch strap
Was given a refund of £16.89
The strap cost £85.39
No reason why that much
Spoken to them still don’t give a reason why
They just give you the runaround
And still don’t explain why only 16.89
Should have been £85.39
They have a 90 day return period
And I sent back to them 2 days after receiving it they are rubbish rubbish
Don’t buy anything from them they are useless and useless and rubbish still will not give me my refund they send the had to take 2.5% off for handing and to pay for the return and the exchange rate sill only received £16.89 where is the rest of the money £85.39
They have done nothing to help me at all they are useless and rubbish is this how they treat their customers after a return don’t want to give your money back shame on them shame on them where is my £85.39 refund not the £16.89 that you gave me RUBBISH

now they say they have lost the strap and that why they only paid £16.89 it should be £85.39 they lost it we go a round and around do not buy from them if have to return it you will not get your money back
it a all thy want is your money and do not care

so the refund was £16.89 should have be £85.39

The Worst Online Shopping Experience I’ve Ever Had

This has been, without question, the worst online shopping experience I have ever had.

The air conditioner I received arrived damaged. I immediately reported the issue, expecting the platform to protect the buyer when an item arrives defective.

Instead, I was repeatedly asked to return a very large and heavy item by self-shipping. I explained multiple times that I have health limitations and live alone, making it physically impossible for me to transport it. None of this was taken into consideration.

Customer service kept promising that my case would be escalated, but nothing ever changed. I spent hours contacting support, repeating the same explanation to different agents, only to receive the same scripted responses. In one case, an agent kept me waiting for a long time while supposedly working on my case, and the chat was automatically closed by the system for “no response” even though I was actively waiting.

I even tried to reach a reasonable solution with the seller, but the seller refused to cooperate. Instead of holding the seller accountable for shipping a damaged product, AliExpress placed the entire burden on me.

After shopping on many online marketplaces over the years, I have never experienced customer service this frustrating. This experience has completely destroyed my confidence in buying from AliExpress again.

My advice to anyone purchasing expensive or heavy items is simple think twice before ordering. If something goes wrong, don’t assume the platform will stand behind you.

Update:

AliExpress responded to my review and requested my order information, which I provided. However, several days have passed and I still have not received any actual solution or resolution.

This issue has already been ongoing for more than a month. I contacted the seller and AliExpress Customer Service multiple times, but the response has always been that the case would be escalated or reviewed by another team. Despite these repeated promises, no practical solution has been provided.

The original problem remains the same. The item arrived damaged, and I am still being asked to return a heavy damaged air conditioning unit at my own expense before receiving a refund.

I appreciate the response, but a response alone does not resolve the issue. I am still waiting for a fair and reasonable solution.