AliExpress Reviews 

I ordered a product on AliExpress (Order 3058621170597815). The item was defective, so I requested a return in October 2025. AliExpress provided return instructions, and I shipped the package back to China via DHL (tracking: CY731194892DE), paying 25,49€ for shipping.
On 27.01.2026, the package was rejected by Chinese customs and returned to Germany. Because of this, DHL charged me an additional 10,00€ fee. Total shipping costs I paid: 35,49€ — for a return that never reached the seller due to AliExpress incorrect return address/instructions.
I contacted AliExpress multiple times. Their chat agent acknowledged the problem, escalated my case (Case ID: 2053808438878684), and confirmed that my earlier chargeback (24.09.2025) covered only the product price, not shipping costs. The agent promised a senior team would review my refund request within 1–3 working days.
Instead of a refund, I received automated emails telling me to "contact the logistics provider" and that AliExpress "can't handle the refund." This is unacceptable — the customs rejection was caused by AliExpress, not DHL or me. Under EU consumer protection law, the seller is responsible for costs arising from incorrect return instructions.
AliExpress has ignored my evidence, wasted my time, and refuses to take responsibility for their own error. I demand a full refund of 35,49€ for shipping costs caused by their mistake.

I received a defective product that does not work properly. I wanted to return it, but the return shipping costs approximately 350 MAD, which is too expensive.

I am not refusing to return the product. I simply requested a Speedaf prepaid return label or a full refund because the product is defective.

Unfortunately, every time I contact customer support, I receive the same automated reply telling me to follow the return instructions. My actual problem is never addressed, and no real solution is provided.

I expected better customer service and fair support for defective products.

I ordered a pair casual straight pants and u sent a white Tee Shirt and i would like a refund as the shirt is no good to me.

The latest scam from aliexpress. Now they advertise low prices like $49 for a small UPS and then have the postage listed for $720. so make sure you look at the postage before you click purchase. Other items have similar postage prices they varied from $200 to around $800 . "Have to make a profit some how :-)"

Easy shopping. Returns are easy. A good shopping experience.

They may be the cheapest but unfortunately also the dumbest. If you move elsewhere it's like "Nu address? Vot's DAT???"

P.S.:
Their response seems to confirm my opinion: "To help us better understand your experience, please add details like order number or email through the Request Information form that we sent you."

AliExpress,

I am disappointed by the lack of transparency and accountability regarding the Football Mania credit exchange program. Many users invested significant time and effort participating in the event, earning credits with the expectation that they could be redeemed as advertised.

However, the redemption process has been unclear, inconsistent, and extremely frustrating. Credits often become unavailable instantly, opportunities to redeem appear limited without explanation, and users are left without meaningful communication about how the system operates.

Participants deserve clear information about redemption availability, allocation rules, and any limitations affecting exchanges. A promotional event should provide a fair and realistic opportunity for users to obtain the rewards they have worked toward.

I respectfully request that AliExpress provide greater transparency regarding the Football Mania credit exchange system and offer a fair solution for users who were unable to redeem their earned credits despite actively participating in the promotion.

Thank you.

They don't refund money for returning products, they steal customers. This is not the Ali Express of old.

Beställde 2 stk kullager med korrekt uppgift om storlek samt typ, erhöll en större storlek, önskade rätt storlek tillskickat, men man valde att återbetala- dock enbart 30% av kostnaden!! Jag överklagade skickade bilder på min beställning samt de lager som har skickats, men någon förklaring fick jag inte, vg se nedan!
Ej seriöst! Känner mig lurat!
"Regarding this request, we have carefully revisited all the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period. "

Awful. The product took a few months and then the courier they used kept avoiding delivery saying my address was wrong when it wasnt. After demanding a refund the courier suddenly delivered it. Then what was delivered was nothing like what was advertised. A piece of furniture missing half of the railing and tiny, a fraction of the size specified. Complete waste of time and money. At this point not worth trying to return, it will just go straight in the garbage and an expensive mistake on my side to order from this dodgey company. My advice, your better off paying a little more from somewhere local. Such a scam

I am extremely disappointed with AliExpress and the way my return of two dresses was handled. The dresses did not fit me, and I followed the correct return process. The seller confirmed that the return should be free, but instead of a smooth solution, I had to deal with a complicated and frustrating process.
I felt that AliExpress did not properly protect the buyer. Even though I provided all the necessary information and tried to resolve everything fairly, the return process was stressful and time-consuming.
Be careful when ordering clothes on AliExpress. If the item does not fit, returning it may not be as easy as expected. I expected better customer service and stronger support for buyers.
This experience has seriously affected my trust in AliExpress. I hope the return system will be improved so other customers do not have to go through the same problems.

Had an item which was delivered broken. I’ve tried and tried again to get a replacement or a refund and have got absolutely and frustratingly nowhere. Chatted with the manufacturer and they say they can get involved. Chatted with Ali and they say I have to raise a dispute. Did that and their “dispute” system does not work. Upload video and pics of the fault as instructed - it does not work - and their AI app ignores that and continually defaults to state I have changed my
mind and want to return it! It’s not the value which is negligible, but it’s the principle. Useless.

They delivered the wrong item and now I can't find details about ordre, This was the first and time i ordre anything from them.....

1-Star Review
I do not recommend AliExpress. In my experience, the company did not send the item I ordered, and I felt misled throughout the process. It was very frustrating to pay for a product that never arrived.
I found the communication and customer service disappointing, and I did not feel that my issue was handled fairly. Based on my experience, this is not a company I can trust, and I would be very cautious before ordering from them.

I will never shop on AliExpress again.
My order was marked as "delivered," but I never received it. The proof of delivery contains a signature that is not mine, and I never authorized anyone to sign on my behalf. The delivery photo also does not match my mailbox.
Despite providing these details and opening a dispute, my claim was rejected without a fair resolution. I lost both my money and my order.
I am sharing my experience so other customers are aware and can be cautious.

I resisted ever buying anything on this online marketplace because I heard horror stories about their reputation but I finally took the plunge and boy did I end up regreting that decision. They allow scam advertisers to list items for sale that dont actually exist or are AI doctored pictures of popular products. Their customer service is horrendous, if you can even get them to respond during US business hours. I puchased an inverter from one of their 'trusted' sellers and the inverter shipped to me was broken. I tried to work with the Seller to fix the issues and they delayed and offered videos about other equipment or incorrectly labeled parts. That delay took me past the 15 day return period and even thought the Seller admitted they shipped me a faulty product they said they required Ali Express to approve my dispute. The dispute link on the AliExpress website did not work and when I got to them through a chatbot, they insisted on a process that had me submit evidence to an email address that did not accept reply messages and thus gave them what they needed to deny my dispute claim. Another purchase was cancelled after the seller collected my payment and then sat on my money for a month with no intention of ever shipping me the product I thought I was buying. These are simply not honorable people. Please avoid.

Update after AliExpress response to my review. This company again shows it lack of honor by posting that they are still reviewing my dispute over faulty electrical equipment and non filled orders. In truth, they denied and closed my dispute within one day without any serious attempt to review the evidence, and they still advertise the fraudulent products/sellers on their webstore. Buyer beware!

they lie about the delivery date for months or they may not deliver the package at all.

Very disappointed that my mom ordered a hearing aid and wanted to return and went through all the right steps and had all in place they they said they would not issue her a refund. She’s 85 years old and this is not right for anyone. I would NEVER trust them again….BUYER BEWARE….you you have money to waste then go ahead as they are NOT HONOURABLE with their return policy ….i had to give them a start to make this post although if I had to e option they would get minus starts with a big RED CAUTION …..

I placed an order (8212466431475063) on July 8. On July 17th, it had yet to ship - and when I checked the details, the seller had moved the dispatch date forward - it was not scheduled to ship for 21 additional days. I cancelled the order and reordered the product from a reputable vendor. I woke up this morning to lies from the Ali seller - stating the order had been dispatched, but the tracking not uploaded, so they would do that now. The tracking clearly demonstrated that they dispatched *something* with a tracking number within hours of receiving my cancellation request. Having already ordered replacements from a reputable vendor (and knowing that this order will sit in an Ali sorting centre for a week) I have asked that this order be cancelled, in keeping with my request submitted well before dispatch. Instead, Ali support was very happy to tell me that my parcel was on the way, and that they understand the "anticipation" of waiting for an order. So perhaps there is a parcel on the way (full of things I no longer need) but more likely, I will have to wait out a 75 day clock to claim a refund when nothing arrives. I keep coming up against reasons to NEVER USE ALI AGAIN. One of these days, it will stick. But seriously - time and time again, the savings I realize by shopping here are clawed back by the fraud that is endemic on the site.

ordered some shirts my fault wrong size return only get part payment rip off jon luke leeds