Audiophonics Reviews 

1,440
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of products, noting their excellent quality and value. Many appreciate the well-designed website and clear information, making purchases straightforward. Delivery is frequently highlighted as exceptionally fast, with items arriving quickly and well-packaged. People also commend the efficient team and overall positive service. However, some customers experienced issues with delivery, including lost packages, incorrect items, and unexpected customs fees. Additionally, a few people noted challenges with customer service, such as slow communication and unhelpful responses regarding product or warranty claims.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent build and sound quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and speedy... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting fair, good, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting speedy delivery and fast service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wide range of products, for every pocket and every requirement, at any level. Everything clear, order sent over the weekend, packed and shipped on Monday, arrived all the way to Romania on Wednesday... See more

Rated 5 out of 5 stars

Bought this AUDIOPHONICS AP300-S500NC Amplificateur de Puissance NCore NC502MP as a power amplifier to my Kappa 8.1 loudspeakers that are notoriously hard to drive and for the first time they came to... See more

Rated 5 out of 5 stars

I've been a customer for more than a decade and every order is of excellent quality and handled excellent with good track/trace updates as well. My favourite (diy) audio shop by far. This order was se... See more

Rated 5 out of 5 stars

Absolutely fantastic, communication after purchase was always fast. When I bought my CD player, they didn't have it in stock and they were always giving feedback and letting me know when they had it i... See more


Company details

  1. Hi-fi shop
  2. Electronic Parts Supplier
  3. Electronic Spare Parts and Components Store
  4. Home Audio Store

Written by the company

Audiophonics est une société spécialisée dans la distribution de produits et appareils HiFi, audio et Do It Yourself sur internet. Des produits qualitatifs au meilleur prix.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,440)

430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience and products

Products as described and shipped fast. I like very much the Pi Case and the plates, which I hope will provide some extra-shielding. I only wish there will be a much wider variety of them, but for what I needed now is perfect.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Imported to the UK

Imported to the UK, I cannot recommend highly enough. They managed to ship it to my door from South France to the other side of the UK in less than 12 hours! I still struggle to comprehend the logistics repsonsible for that. Awesome.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and good value

Excellent products and good value. They are well designed and constructed and I recommend then to anyone wanting to easily reduce jitter of affordable CD transports.

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish

Absolutely rubbish. Stay away from these guys. Their return policies are impossible. I was trying to return the item I bought for two weeks, the gave me a ticket to this, but not the permitting, so I can't return the defective item. Also they put 2 weeks deadline for this, and with the delay because of them, Ill miss this term.Cheap tricks! The item I bought are SMSL PS100 DAC ES9023 USB SPDIF HDMI ARC Bluetooth 5.0 24bit 192kHz on 6th of June.

June 23, 2026
Unprompted review
Audiophonics logo

Reply from Audiophonics

Hello,

This is the second review you have submitted, this time using a different account.

As stated in the previous message, you need to open a ticket directly from your customer account.

We have just done this for you as a one-time exception.

We invite you to check the information available in your customer account to proceed with your return.

Best regards,

Rated 2 out of 5 stars

The problem with Audiophonic.fr is that…

The problem with Audiophonic.fr is that their website advertises 72-hour delivery throughout Europe, which is not true. I placed an order on June 9th and only received it on June 17th.
Therefore, it's a lie, don't trust this website; all the shipping services they offer are standard. And their customer support is terrible.

June 9, 2026
Unprompted review
Audiophonics logo

Reply from Audiophonics

Hello,

You selected DPD standard delivery.

We clearly state that delivery typically takes 3 days in Europe.

This does not mean that a 3-day delivery time is guaranteed.

Therefore, we were unable to grant your request for a refund of shipping costs.

If your order is urgent, we recommend choosing UPS Express delivery, which is an express delivery option.

This UPS service offers a delivery time guarantee but is slightly more expensive than DPD delivery.

We remain at your disposal.

Best regards

Rated 1 out of 5 stars

Snail-Paced Delivery... If Only It Were Cooked à la Bourguignonne!

English: I am leaving this review entirely because of your abysmal logistics. I paid nearly €20 for the shipping of a single cable, and it has been dragging on forever. Honestly, if I had walked all the way to France to pick it up myself, I would have been back in Bulgaria by now.
UPDATE after merchant's reply:
Your response completely misses the point. I am a customer making an informed choice about an audio product, not a logistics expert. I do NOT know how Colissimo works, nor should I be expected to.

My only guide is your pricing and descriptions. You offer UPS (2 to 5 days) for €9.44, and immediately below it, Colissimo for €19.49 described vaguely as "from 72h". Logic dictates that an option placed second and costing MORE THAN DOUBLE should be more reliable.

The phrase "from 72h" is entirely deceptive. It in no way indicates a delivery that will take 11 days. If you had an ounce of care for your customers, you would explicitly state "3 to 11 days" instead of hiding behind "from 72h". It is your responsibility as a merchant to make delivery terms clear, not to trick international buyers into paying double for the slowest possible option.

May 31, 2026
Unprompted review
Audiophonics logo

Reply from Audiophonics

Hello,

Your package was delivered to the pickup point this morning.

Colissimo shipping is standard, not express.

Colissimo handles the shipment to the destination country, and then, most of the time, the postal service in that country handles the final delivery.

For your future orders, if your needs are urgent, we recommend choosing UPS shipping, either express or standard.

We remain at your disposal.

Best regards

Rated 5 out of 5 stars

Great seller

Great seller, fast shipping, good communication, and excellent value for money. Customer support responded quickly and professionally to my questions. I am satisfied with the purchase and would recommend this store.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased two Audiophonics…

I recently purchased two Audiophonics mono block amplifiers based on the Purifi 1ET6525SA modules, and I am extremely impressed with both the products and the overall experience.

The sound quality is simply outstanding – exceptionally clean, detailed, and powerful, with excellent control and transparency. These amplifiers have exceeded my expectations and have transformed my listening experience.

What I particularly appreciate is the value for money. You get the performance and philosophy of a high-end DIY project, using world-class Purifi technology, but professionally assembled into a beautifully finished, ready-to-use product. It offers the best of both worlds: audiophile-grade components without the hassle of building it yourself.

I was also very pleased with Audiophonics’ customer service. As soon as all the components were available, they shipped my order via express delivery, and the entire process was smooth, fast, and professional.

I can highly recommend Audiophonics to anyone looking for exceptional audio performance, excellent build quality, and outstanding customer service. I would not hesitate to purchase from them again.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivered

Fast delivered, bug didn’t solve my issue. The Capiticator doesn’t fix the spikes on my PH Messure system. The output voltage isn’t low noise.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service and high-end expertise

I recently purchased a complete set (Holo Audio Spring 3 L2, Holo Red, and Pangea/Audiophonics cables) and I couldn't be happier. The pre-purchase advice was outstanding – a huge thank you to the gentleman who helped me pick the right components; the communication was fluid and professional. The 13kg package arrived from France to Poland perfectly secured and packed. As for the gear itself? It's pure magic. High-fidelity at its best! Highly recommended.

May 14, 2026
Unprompted review

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