Audible Reviews 

Some audiobook is such a bad quality that it is not possible to listen to it. Still the company is not refunding it because the audiobook was purchased on a sale and not by a credit. This is not clarified when you buy the audiobook and it is fraudulent. Selling an item that is not usable and not allowing a return.

I was told I had a 30 day trial from August 6th to September 5th and I would receive one credit during the free trial. On September 2nd I picked my book to listen to and then I was offered an upgrade for $14.95 auto renew. Instead of them charging me on the 5th when the renew was due, it charged right away changing the due date to the 2nd and took my money on the 2nd. I called to cancel it immediately and just wanted my free 30 day trial promised to me. Instead she said the only way I could get a refund was to cancel today resulting in loosing the book I selected and gave me a book that I didn’t ask for. I’m so irritated and will never deal with them again. I see why their reviews are so low they suck. And then the representative Zareen had the nerve to say someone will contact me shortly regarding our interaction as if she’s about to get a good review.

Terrible experience! I was offered a free trial, I cancelled, and got charged for nearly a year ($14,95 monthly), so in other words, I paid $24.99 for the book and then other $150 for audible and never used it. I tried calling a few times though Amazon transferring me to them, but transferred to Índia, they hung up the phone on me twice. I then found the Amazon ceo email and wrote him and Audible wrote me two days later teaching me how to cancel it myself on the app, but I don’t have their app. I called Amazon, complained again and they transferred me to audible in India again, but this time they stayed on the phone to make sure Audible would not hang up on me again. I was finally able to cancel the membership, but they denied the refund for all the months that it should have been cancelled. The agent was nice and made sure to let me know this was not his fault.

I’ve just started using audible as I thought it would be better than BookBeat (more titles) what a misconception!!! I have the premium version. It seems I have to pay for almost every book I would like to read (on top of the monthly cost) there is supposed te be a list of books that are free, this turned out to be a very short one in the genre I like. Also I should have access to something called ‘plus’ but there is no mention of it on the site and finally they seem to think that Dutch and German are the same language, they mix it up all the time on all (site) pages so there are parts of the site I understand and parts I don’t understand. So very disappointed!!

I had Joy as my customer support, and she was a delight! Although she did type quite slow, she didn't dawdle and was able to get me refunded for a monthly subscription I forgot to cancel. Super sweet lady and made the experience great!

For the past three months I have been charged for my membership but received no credits. After an hour texting with with Abhishek, I finally received two credits, but only after sending a screen shot of my account status. You call this customer service? I don't!

Audiobooks are fine. However, the app is awful. It keeps telling me i do not have an account because I am in the wrong location and it wants to login in to the German account that i indeed do not have. It "pretends" to bookmark the spot you left off at. So you trust that... but ... then you come back and it just has not done that. It just randomly starts playing hours after I have turned it off. I was in the middle of a meeting! Downloading audiobooks does not seem to be possible, i have given up on the idea. Please remove that button. And then i go to the contact page to tell them the issues and there is no way for me to just send them a quick message. I just get tortured by an AI chatbot that will only let me talk to a real person if I lie about what the issue is... I do not need to speak to a real person. I just want to give you suggestions in an e-mail. Why will you not let me?? Well... then instead you get a crappy review that is public instead of between us. I have no other way of letting you know what is wrong.

Terrible. I signed up for the premium free trial and they did not allow me to have a credit to try the app. It does not make any sense to offer a free 30-day trial and refuse to give me the free credit for the trial this is a very terrible experience and I do not recommend this to anyone.

Audible have no complaints process.
I've spent days with customer service agents, they sent me to Alexa who sent me back.
Asking for a complaints email, they don't have one.
The policy is to not take customer complaints.
Genuinely shocking how bad a company this is. Even for Amazon this is the most immoral and unethical business

I drive for a living so I do use audio books several days a week. I enjoy the books on audible but have not purchased many, many books because the preview is just intro or author blab and has absolutely no insight!! And you cannot let them know that because their “customer service “ is either select one of three options that don’t remotely pertain or talk to someone who doesn’t know or care about why this is the case!

I was trying to account for a credit card charge on our company card and saw in Audible CA website this - Note: If you choose to contact customer care, please have the 9-digit code found on the Audible charge available. E.g.: MB3TM39P0. I did exactly that and talked to "SRI" (she refused to give any employee details), gave her the 9-digit code, she then asked me for Amazon details which I clearly don't have which was why I was investigating this unknown charge, and after putting me on hold, refused to give me any details since I only have the 9-digit code. I questioned the one stated on their website - have the 9-digit code ready. I told her to revise that one, coz even when you provide this, they will not assist you. It was a waste of time calling them. What a joke, very poor customer service.

Terrible stop ruining relationships over some charges!! Got my parents upset and I STILL CANCELED MONTHS AGO don’t do this bs

Last week an agent put my account on hold for 90 days as I have 7 credits... sure enough they just charged me... and they do everything possible so you can't reach customer service... and if you cancel your account you lose the credits which is 100% unfair... highly recommend staying away from this scam company!

Predatory pricing and subscription.

Cant retain more than 6 credits, your new month rolls around and you loose a credit... also known as you loose your monthly sub value because you are at their predatory cap. Used for years and found great but pricing structure got to me in the end.

On the 22nd july i contacted to customer services and the service was terrible.he wasnt interested in helping me and kept repeating anthing alse...i had to ask him that i had to make a complaint towards him because i wasn,t willing to help me and he refused me to be able to Talk to anyone or to give me a phone number for complaints or email.
I Will be cancelled my membership due the way i wasn treated.
Never again audible.

Audible is a complete scam. It should be illegal that the credits can expire or disappear if you cancel.

The customer support is awful.
Just buy your audiobooks from kobo. Even if they are a little bit more expensive, they are actually cheaper because you don't have to sign up for a subscription and end up with credits that expire and then all of your money was wasted.

Even better- use Libby and just rent the audibooks from your local library.

Anything is better than letting audible scam you.

I am not even a customer of this company and I still find myself a recipient of their absolutely unbelievable unethical practices. My mother was a customer of audible and she sadly passed away a year ago in July 2025. After she passed I went in to all her accounts to cancel her subscriptions including her audible subscription. My mother and I also shared an amazon account for our kindle so I went into this account and added my credit card, so I could keep up this subscription. For a year since I have been getting charged her audible subscription fees even though I never gave audible my cc number AND I had canceled the account. I finally called them up and spoke to a seemingly very helpful assistant who said that of course they would stop these charges and refund me for the year. I would get an email back from them in 1-3 days requesting my mother's death certificate so they could formally resolve this. I told them I would be happy to provide this. It has been a month and not only have I not received any follow up email but they charged me AGAIN. This is beyond unethical. Canceling her subscriptions was painful enough, it was heartbreaking to do this, and now all this extra stress feels like the ultimate callous disrespect from this company. It is also completely unlawful as I never gave them my cc details and I cancelled the account. I guess the lesson is be careful of any CC details you give to Amazon as they quite happily seem to pass it over to other companies within their family, even if you havent actually authorised any purchases.

I have been an Audible member since 2009, and until recently my experience was good. As an old account holder, their technology began to not recognize my account. I spent several weeks and literally about 10 hours with their customer service to fix the problem, but their "fixes" made matters worse. The customer service folks are very nice, but really have no idea how to fix problems. They spent most of their time explaining the issues with their systems and how I needed to try to make things work for them. I willingly spent so much time putting up with it because I have almost 300 owned titles on Audible. So it is with great regret that I have given up. I would warn anyone against using Audible that it has gone from being good to frustratingly lousy in my over 15 years as a member.

Is this how Audible treats its founding members?After 13 years of loyal membership, a glitch in the Audible iOS app has completely corrupted my library, causing hundreds of purchased books to vanish. Instead of solving a clear database issue, customer support gaslit the experience and flatly refused to provide an official complaint reference number or log tracking.After multiple broken callback promises and hours of wasted time, I have officially escalated this case directly to Audible's three most senior executives, including CEO Bob Carrigan.A 13-year customer shouldn't have to go to the executive suite just to get a functioning app library. I look forward to a swift resolution plan.#Audible #CustomerSuccess #Leadership #CustomerExperience #BusinessEthics

Absolutely horrendous customer service that's not helpful and then will eventually just disconnect you. Also there's not even a feedback survey or anything after you contact which tells me they clearly don't care about their customer experience or improving their service team.

I had charges to one of alternate bank accounts for over a year by audible and had trouble cancelling. I don't ever remember signing ups and had no record in my inboxes what email the account was connected to. I provided them with the exact date of charges, the specific charge IDs on my banks statement, address any everything else to verify the payments were getting charged to me but they refused to cancel the subscription because I didn't know the email address. There also wasn't any alternative method to verify the account so they kept letting the charges occur.

I had to eventually block the transaction with my bank. It shouldn't be this hard to cancel a subscription and there shouldn't be a sign up process that has no alternative means of verification. People get locked out of their email accounts all the time. Do they expect us to get charged until the end of eternity? Absolutely horrendous. Don't do business with them!