Obelink Reviews 

Return created 7 August. It's September and the tent is still in my hallway.

Customer service said a neutral box was fine, so I packed it myself and dropped it at a DPD point, where it was measured and accepted. A day later the driver refused it, because Obelink's own label listed a full tent at 1 kg.

Then collection from home. No time slots, just whole days, and you have to offer several. I took 4 September off. Nobody came, and neither DPD nor Obelink said a word. I had to report the no-show myself. My request for a phone call was ignored. The reply was another template asking me to keep more full days free.

Not one person here has taken ownership. Obelink chose to ship heavy items, chose this carrier, put the wrong weight on their own paperwork, and built a returns process with no time slots, no failure notifications and no way to reach a human. Those are decisions, not bad luck, and every cost of them lands on the customer who was sent a defective product.

Refund the order and collect your tent.

Quick delivery. Good service.

I have contacted Obelink’s customer service countless times via chatbot, email, and tickets (OBL-20260723-9B24, OBL-20260722-282F), yet not a single human agent has genuinely tried to help.

The air conditioner I received is trash. It was completely dead on arrival (DOA) and has never worked. Despite my approved return (RMA-2026-057313), Obelink shows zero interest in resolving this. They just ignore me or send automated troubleshooting templates.

This heavy, broken unit is blocking my room in Badalona for over half a month now, causing huge trouble in my daily life. Even my escalation ticket OBL-20260730-F4D8 has been totally ignored for days. Obelink takes your money quickly but refuses to take responsibility for its faulty products. Absolute nightmare! Order: 2003359483.

Rich selection of products, order was done quickly (the obelink service helped cleaning up a logistic problem) and I am pleased with the item. So, see you next time...

Great product to beat the sunny side up days. Easy to install and really mad a difference in mid day comfort. Highly recommended

Top!!!!!!!!!!!!!

I once made a purchase from this company, and since then I have been bombarded with emails I did not sign up for. After contacting them, I was told I would be removed from their mailing list, but that was more than a month ago and I am still receiving unwanted emails.

I have since sent another request, but this time I received no response. This company appears to lack integrity in handling customer communication, and for this reason I will never purchase from them again.

The tent I did order arrived very fast. It is very roomy, we like it very much!

Nice products, fast delivery

Easy Access Customer Friendly Fast Delivery

Ordered 2 new roof lights for my Hymer Motorhome on 30th July for delivery to my house in France (05300 postcode) on following the tracking number the parcels were received in France La Rochester at 08.55 03/08/2023 it is also listed in being in Gap at the same time. Following phone call and emails I have still not got my goods. Apparently the French post office could not find my address as it was not seen on a Google search. However within seconds I was able to find my address on Google. I have given up on getting my goods and have asked for a refund the parcel still listed as being in Gap.Goods arrived today 5 days after cancelling both roof lights and buying elsewhere. I cancelled with Alice in customer service and she said she would advise the finance department to get my bank details for a refund------ not holding my breath though!! Will never use them again and would advise others to be wary.

I ordered a simple fire stopper. After 3 weeks nothing arrived. I do not want it delivered at this address now, because i am gone for 5 weeks and i do not want to bother the neighbours.... however , They do not have a telephone number nor an email to contact them back... its just annoying.

I placed an order on obelink.es for a Thule Caravan Superb bike rack and Peggy Peg Fix & Go mounting plate. Although the bike rack was shipped on 15/6/23, there was no update on its status until 19/6 after I inquired about it. On 21/6, the bike rack arrived, but I had to personally pick it up from the Seur warehouse as they don't deliver packages of that size to the pickup location I chose.

Upon opening the package containing the bike rack, I found multiple marks on the aluminum and plastic parts. Additionally, one of the security locks appears to be bent. I immediately took photos and requested a return to obelink, sending them an email with 14 photos showing the defects. I am still awaiting a response. Frankly, this does not seem like a new product that I paid for. I request either a refund or a discount due to its current condition.

By the way, the other product was finally shipped on 20/6/23 and has not yet arrived.

We ordered a tent and received a tent with a hole. DPD picked it up, no problems with return. But we wrote many times to custom service to change a brand with another one, but they ignored mails. They just send us an old version of a tent. We are dissapointed with the communication and customer relationship.

I am a registered user on the Obelink.de website, where registration allowed me to enter my home address in Slovenia. It even offers the country in the drop down menu. The website advertises delivery to Slovenia, and shipping costs are also known. Despite the fact that Slovenia is part of the single market of the European Union, I could not complete and pay for the online purchase. The online application says that the address is unknown.
All in all, it acts as discrimination against citizens or buyers coming from peripheral EU member states

21.6.2023 Update
After a few days of unsuccessful attempts, I ordered the desired product from another seller.
Today I've got an email from Obelink customer service asking me if I can sent screen shot from my unsuccesful attempt. Based on this email, I tried to place the order again today. I could hardly believe that the online shopping app let me go all the way to making the payment. I suppose I could complete the order today quite smoothly.

Cooker arrived very quickly
Very well packaged
Working just fine
My old cooker was useing 1180 Watts
Now I'm useing 800 Watts
Trying to lower my electricity use
Super little cooker

Great product. We order two sets. Easy to setup and install. Fast delivery in Finland, only few business days. Obelink is no.1! Thank you.

Very happy with the product. It arrived swiftly and well packed. Wanted product easy to assemble and this is very easy. It is well made with strong materials. Expensive but worth the money.

The items ordered fit perfectly, exactly as described on the website. We are very satisfied with all the items. The delivery was sent quickly and well packaged. Nothing to complain about.