Nordea Sverige Reviews 

Takes time to open account

Super helpful service and made the process of opening an account easy and not stressful! Had an in person meeting in Malmö central :)

Apparently, Nordea does not care about their customers. I have been a customer for several years, actually almost a decade, have my loan with Nordea and all my accounts. I tried to ask for another loan - we are talking about a bridge loan for 3-4 months. I reached out and it was clear that the advisor I talked to did not know how to help. She said she would check and follow up. Nothing more happened from Thai point onwards unless I pushed forward. I am self employed and have monthly income they see. After they told me they needed certain things I provided them to then get a generic answer that they can not give me the loan. No explanation nothing. Anyhow, I asked several times to speak with someone to figure out a way forward. I was promised to be called and no one ever did. So, it’s end of June. I started the process in April, it took them more than two months to get through with the request. Valuable time I lost to ultimately tell me, no.

I did not feel cared for as a customer and I can absolutely not recommend the bank. If you are looking for someone who takes your needs serious go somewhere else.

Dear Richard Nordea Customer Service, 14.04.2026. 12:33

I am writing to express my sincere appreciation for the outstanding assistance I received recently when my Nordea bank card was misused. The customer care representative who assisted me was incredibly helpful in blocking my compromised card and immediately activating a new digital card.

Their prompt and efficient service not only minimized any potential financial loss but also provided me with peace of mind during a stressful situation. I am truly grateful for the high level of professionalism and support I experienced. I am impressed with the way you have handled the situation.

Sincerely,

Ghallia Anwar

Don't do this if you're a foreigner. They only trust Swedes as their customers. They let you wait, pay, and wait more before limiting your financial freedom in every way possible.

From the beginning, I clearly stated that I need to be able to make international payments with my bank account. Despite this, from the very first interaction I was treated as if I were a small child who could not handle money. I received comments such as “I’m not sure if that would be wise” and even assumptions like “Do you have debts abroad then?” — which I found both unprofessional and inappropriate.

Now that I actually need the option to make international payments, the feature is still not activated. After calling customer service, I was told that it would be resolved within 24 hours. It has now been 26 hours, and it is still not working.

Via chat, a representative named Madeleine stated that there is a so-called 48-hour delay and that this should have been communicated earlier. At the same time, another representative on the phone stated that the request had simply been forgotten. This contradictory information does not inspire confidence.

Additionally, I had scheduled an appointment to discuss my questions regarding international payments. This appointment was removed without my consent because it was assumed that the issue would be resolved within 24 hours. This is not only unprofessional, but also frustrating — especially since the issue was not resolved.

None of the representatives I have interacted with — including Madeleine, Dekan Ameen, and Filippa — have provided adequate support. Instead, I have received contradictory information, excuses, and the impression that minimal effort was made to actually resolve the issue.

I am a customer of several large banks globally and am accustomed to a professional level of service. Due to the limitations and lack of clear solutions at Nordea, I currently hesitate to deposit any serious capital, as my options appear to be restricted while I am not being properly supported.

This is not the level of service I expect from a bank such as Nordea. I hope this matter is taken seriously and that a clear and definitive solution can be provided as soon as possible.

But I don't expect that, since they know nothing about customer treatment.

I am a commuter living in Sweden and working in Malmö, and my experience with Nordea has been extremely frustrating.

When I first visited the branch, the KYC process and customer service were actually great. However, everything went downhill after I left the office.

I waited almost 10 business days without receiving any updates via email, phone, or mail. When I finally called, I was told they couldn’t verify me because I didn’t remember my customer number. I then had to go home, find my original documents, and call them back again a few days later.

At that point, I was told my papers were still being processed and that I just needed to wait. Now, 4–5 weeks later, I already have my personal number and BankID, but I still don’t have a bank account.

To make matters worse, I even have a loan from their financing team pending that I cannot sign because I don’t have an active account—despite applying in person with my passport and all required documents.

There has been zero communication, no documents, and no real support. I now have to book an appointment just to find out what happened to my paperwork—and the waiting time for that is another 10 days.

This is simply unacceptable. Opening a bank account should not take over a month with no updates or accountability. Very disappointing experience.

I would strongly advise other commuters to think twice before choosing this bank.

Nordea Stockholm started to withdraw foreign fees from my account monthly without my acceptance. Jävla banditer! It was sent info to the account, that did not come to my mail to know it before June 2025. I have occasionally logged on to my account and noticed it. I tried to discuss it with them, got several answers, how I could close my account. That I could find out by myself.

Worst bankexperience I have ever had.
My advise is never to sign an agreement with Nordea as they are unwilling to release securities even after having paid loans

During my interaction with your services, I felt that non-Swedish citizens and potential customers without Swedish nationality are not treated with the same level of attention, clarity, or support as Swedish citizens. The lack of guidance, responsiveness, and willingness to assist was extremely frustrating and, frankly, unacceptable.

As a financial institution operating in an international and diverse society, I expect equal treatment, transparency, and professionalism regardless of nationality. Feeling overlooked or dismissed simply because I am not a Swedish citizen is deeply concerning and does not reflect the inclusive standards one would expect from a major bank.

I would appreciate a clear explanation of your policies regarding non-Swedish applicants and what steps Nordea is taking to ensure equal and respectful treatment for all current and prospective customers.

Bad service and their products are from the stone age. Better to have UBS.

Worst Service on the on the planet.
Bank id for child 14 years old suppseee to be very easy.
NO IT IS NOT WITH NORDEA.
5 trips to the post office keep sending wrong documents.
15 emails keep lying to us.

4 weeks passed and nothing has been solved plain he'll dealing witb these children acting grown up providing absolutely no help

Forcing opening bank account he has absolutely no use for just to get bank id what is this?????
Don't need it don't want it got already at a prober bank with real grown up peoples providing 1 class service.

Stay far away scammer all the way

I wouldn’t recommend anyone to use Nordea in Sweden. It’s absolutely terrible. The service is awful, the waiting times are extremely long, and you can’t even visit a branch without booking an appointment. Reaching them by phone is nearly impossible due to the endless queues. If you run into even the smallest issue with transferring money, trust me — you’ll end up losing hours, if not days, before the problem is resolved.

Impossible to change the account number

Took me 2 hours to fix

I would have given zero stars if possible. I wanted to close my account after several years as a customer, but was unable to do sp via selfservice, via chat, via booking an online meeting simply because i lived abroad, and therefore must call customer service myself, for reasons unknown to me, nor disclosed in my interaction with approx. 4-5 different employees.

Well done👏👏

Being customer at Nordea has been a lot of "fun", partly because of myself got too busy to change to other banks.
At the beginning when I opened account in this bank, it was actually a signal this journey wouldn't be easy. I was refused to open an account due to I cannot speak Swedish...

1. Nowadays when AI has been so popular in daily life, Staffs in Nordea don't even have a SIMPLE system to make notes, nor share information with each staff. They don't write a single note after they ask you any question or you tell them your issue. It means they will ask you same questions again and again. For me, they asked around 20 questions 10 times in half a year. The first question is always: where were you born? So after 16 years as a Nordea customer, they still don't know where I was born... I have answered around 100 times in 16 years. If you don't answer 101th time (as I didn't), they stop my swish, they set my daily transaction limit to 1000sek
2. By default, Nordea close many normal service. It means if you need any service besides basic ones (such as internal transaction or payment, I used only once in 16 years), you have to apply, which takes several weeks to several months easily. They ask you same questions by phone call, by APP message, by internet bank message and start with "where were you born?". If you ask them how it is going, they ask you all the questions again, then tell you they cannot help but you have to wait. They also said many times, if you are not happy, feel free to leave. At the end, they avoid talking about the service you applied, but keep ask you same questions again and again, and always start with "where were you born?"
3. Some staffs and advisors are lacking of basic skills, knowledge and information. They book meetings with you, they easily take several hours with you on phone and give very basic information such as Nordea 30 fund, or tell you "sorry we are not able to help you". It is just wasting your time.
4. Some special teams and staffs are very aggressive and powerful in Nordea. They behave as god/decision makers/rulers/Governor, as they own your money and they decide which way, how fast, how often, how much, and where you could use your money. They very often suspect you are using your taxed monthly salary to do money laundry. They set very strict transaction daily limit 1000 sek in order to "protect your money", you have to follow and be helped. Errr, I couldn't even pay parking ticket with such limit. They think customers are Vulnerable groups and they think they are providing holy Humanitarian assistance. Even Nordea customer service team is shocked by the behavior from the special Nordea department. Nordea customer service team and I were often laughing at this SAINT Nordea department. Due to the highly secured behavior of such saint Nordea department, I got to know around 30 colleagues who work at customer service team... ...
5. They threated me many times to close my bank account because I didn't answer same questions 101 times, and I have contacted other banks to move to. However, as soon as they know you are really leaving, holy shit, they start setting transaction limit again to stop you from leaving... ...
6. Nordea system is so poor that your monthly salary transaction from your employer doesn't appear as "Salary" but as "transaction". So Nordea ask me regularly where my "transaction" comes from... So I had to upload my salary pay slips regularly, otherwise they suspect me doing money laundry... After I change to another bank this month, it just appears as "Salary" in new bank system. So simple. WoW... Amazing...

Good luck and wish you all have fun with Nordea :D

The Team in the Härnösand Office was very helpful and solution oriented. They helped me a lot when looking for a bank account when I was new in Sweden.
It was simple and fast compared to other Swedish banks.

Very poor online service. For BankID renewal, you need to call to Nordea (even if you have active BankID on other device), as the app requires Swedish ID card. Helpline is not open nonstop or at least 12 hours every day. Transfers are slow and paused on weekends. Overall, I am not satisfied.

I'm a private customer in Sweden. For that part I give them 2 stars. I decided to open my sole trader business few months ago. So I went to my bank NORDEA and applied for a business account. First I couldn't apply online because the system couldn't recognize my business because it didn't had a name (no obligatory by law) so the representative over the phone wasted 10 min of my life to explain to me that I'm wrong, and then eventually agreed to help me in another way. After I applied finally, they said it will take one or two months to review my application (way too long). After I reminded them that I am a premium customer, they said they will review the application faster. They got back to me and said that everything is ready and the application is approved. the next day I was supposed to open the account. Suddenly they call me back and say they want to review again my private account (KYC) because I've received my inheritance money which I declared in advance and sent all the required paperwork. I was helpless. It was Christmas time, so everything was on hold for two weeks. It took one more week to get an appointment for doing KYC process all over again. Meanwhile I got a message from the corporate department that they decided to close my application for business account. Now I was approved again by the private department, and they can't help me with the corporate department. I need to apply all over again.
Be sure I'll find a different bank to do my business account.

Nordea have blocked my swish since janury 2022. Yesterday i called them and request them to allow me to use swish. And today i got a decision and they will keep it block till 16.01.2025.
Reason they mentioned is suspcious transactions and fact is if a send 30 sek to someone
.i mentioned the reason and trail on it.
Jävla domm

Never have I received such good service over the phone as I just had with their employee, Adam.
I was already pleased that I could call on a Friday evening/afternoon at 17:15 in the first place, but I was even more surprised to find out there was not even a queue. I got on the phone to open a bank account, with a man called Adam (at least I think that was his name), and he very clearly, very patiently explained every step and required document. He was really thinking along; already pre-warning me that I wouldn't receive a confirmation email for example. But my main praise: he manually checked almost every single office in Sweden for me for an appointment. Such patience on a Friday evening, it can only receive praise! Now let's hope the rest of the Nordea employees are also like this, then I will stay a lifelong customer.