Avanza Reviews 

Avanza does a solid job in general but have some stability issues a bit too often

Absolutely horrible - they send contradictory requests for more information. The case handlers treat you like a peasant that's disturbing the master's peace - very condescending and passive-aggressive. Would not feel comfortable handling over my money

Avanza is okay in general. But its a big turnoff that "courtage nivå" is not automaric.

They can implement it but instead they choose to prey on the smaller investors they once in a while might get higher cost just because they didnt update it.

Shame, 1 star. Willing to change to 5 if they own up to it.

Obtaining a new password for my KF account became a nightmare.
avanza have this primitive system of sending password by snail mail. they have tried 4 times. more than a month has passed but i do not receive any password. they are so rigid to help out through any other mean. worst customer service. why are they there at all if they have no answer and they cannot help with anything.

This is a good bank. Can do better. But still 3 stars!

Avanza has been the best broker I have ever used, the app has lots of functions and all for free and working very properly.

Customer service is very competent and answer your request questions straight to the point, they are very efficient!

When I compare other brokers that I also use, they always lack a lot of features compared to Avanza.

We traveled from La Lines to Málaga yesterday ( 18/10/25) The 11:10 bus left closed the door and pulled out Infront of us..A totally ill mannered bus driver..we were left to wait 1 hour and 30 minutes and buy more tickets at the inflated weekend price..it cost us €40 each to go 100klm... Web site is terrible also...this bus company it total rubbish with an absolute monopoly on that route...be warned and be careful!!!

Sold my shares without my consent, to a much lower price that what I bought for. It is a scam.

User friendly platform.

I initiated a transfer which was completely botched. Ultimately, it took more than 7 months and no compensation was issued.

Been a customer at Avanza for over 15 years but now I am leaving.

When trying to move my assets from Avanza to another bank I am facing major issues. The move started in November 2024. It is February 2025 now. The new bank says that Avanza is deliberately postponing and not cooperating to complete the move on time. I contacted them and their customer support confirmed that my move does not have priority for them.

For reference, I moved assets between SEB and Nordea and Swedbank and Nordea and that took less than a month.

Have interacted with SEB, Handelsbanken, Nordea and could write books about lack of support and disrespect towards the customer. With Avanza it is the opposite. Evey single time I interacted with them, it has been top notch service and kindness. It is truly unbelievable how they succeeded creating such a great culture at this company.

Their customer service hanged up on me when I spoke English. I mean just why?

What GARBAGE worst bank in tyhe word we only use this for savings for our son when he craduate now all of sudden we are meet with an emial to log in and answer quitsions accoriding to money laundry law else they close it ?????????????
NO OTHER BANKS TREAT US LIKE THIS or LIES to us with this Maniac reason??????????

So cant even log in becase MOST log in witha userenam and password, and then it says one time code, One time code you get in app/program and then NO information WHAT F APP??`????????????????????????????????????????????????????????????????????????????????????????????????
WHAT FFFFFFFFFFFFFFF PROGRAM ??????????????????????????????

one has to sit an quess around how to do this as there is no information what so ever?

Worst bank in the history - moving all our SH to NOrdea Good F Buy

I been a customer with Avanza from the beginning when they started and it is getting worse for every year. Their customer service is so slow that when they finally answer, the question isn’t relevant anymore.
I’m in a dispute with them and will now put in a complaint at reclamation board. I will move my shares and money to sebank.
I’m leaving this extremely bad bank.

Booked tickets from malaga to Marbella with seat numbers - people sat in our seats and waited he bus driver did not care and said sit anywhere. Waited an hour people all rude

Stupid system they made it to make you lose money, Never put money in Avanza trading platform

Refusal to acknowledge technical faults in their application placing orders with no confirmation from the user, repeatedly pointing to their backend as evidence of no issue when clearly being described an issue which is undetectable from back-end, instead of any form of apology and assurance they they will investigate potential causes and fix these bugs to stop this happening again to anyone else.

I travel with Avanza from Madrid to Zamora. The bus departed on time from Madrid South Bus station in Méndez Álvaro at 15:30 h, as scheduled. When I bought the ticket in the web said the estimated arrival time was set on 18:30. One can understand there may be a delay, but I end up arriving at 19:10ish to Zamora station. The plan was to be there before 19:00 to catch the connecting bus with my village.

However, I couldn't do it and, to get to my final destination, I was forced to catch a taxi leading me to spend 80 € I hadn't planned plan. With the struggling economic situation we all are experiencing with soaring inflation and high energy prices, this little punch to anyone's pocket is the least desire thing to happen.

Besides, the bus was dirty and seemed nobody had care about it.

Last but no least, I came to file a complaint to the customer care center. The lady on the desk was very frank and honest to acknowledge this wouldn't be very helpful, as in other situations Avanza management has limited to simply say sorry without going that extra mile.

Avanza seems to think very little in something so critical nowadays to truly customer-centric companies which is how to enhance the passanger journey and if they have learnt to little moving 250 millions of passengers every year, then nothing else needs to be added. IF YOU VALUE YOUR TIME AND MONEY, DO CHOOSE ANOTHER SERVICE PROVIDER, AVANZA BUS SUCKS.

They are much much more expensive than Nordnet for example. Their exchange rate is where they covertly get you. And it's big amounts in the long run!