Great site and community. However when asking support if its ok for both me and my brother owning one account each if we complete KYCs they gave the green light. After proccesing with it they terminat... See more
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STAY AWAY!!!!!! They are just a bunch of scammers offering too much rewards just for luring people into depositing and after that if you win and withdraw they will close your account without any ex... See more
Company replied
scammers these days come up with fictious wagering targets before eligible for withdraw, forcing you to wager a sports bet 3 times... and even when you know you have wagered your deposit more than eno... See more
Company replied
Great website! Never had issues cashing out! Always instant deposits. Great responsive support! If anyone ran into issues its because they multi accounted and are trying to get multi first deposit bon... See more
Company details
Written by the company
Play slots and live casino in full crypto Level Up for a reward and get Daily Metaspins Welcome to Metaspins.com: great stuff is always on the way
Contact info
2.1
Poor
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Metaspins are corrupt dirty thieves u…
Metaspins are corrupt dirty thieves u deposit nothing I try and withdraw they block your withdrawal and say multi accounting site is so corrupt and rigged dirty thieving casino avoid at all costs as they will do everything possible not to pay big wins absolute scum cheats gonna take you to court u break your own rules and everything disgraceful company
August 9, 2024
Unprompted review
Reply from metaspins.com
Dear Grant Bedford,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Metaspins are biggest SCAM !!!!!!
Metaspins are biggest SCAM !!!!!!! MY BET WAS MADE AND REJECTED ON IMMERSIVE ROULETTE!!!!! AND GUESS WHAT WINNING NUMBER WAS REJECTED!!!!!!
THEY INVESTIGATED 3 DAYS FOR IT WHILE I ALREADY GAVE THEM ALL THE INFO AND GUESS WHAT THEY SAID
THEY CANT FIND THIS ROUND HAHAHAHHAHA!!!!!!
TOTALLY DONT WASTE YOUR MONEY AND TIME FOR THIS CASINO WHILE THEY ARE NOT TAKING CARE ABOUT CUSTOMERS AND SIMPLY ON THEM !!!!!!!!!
July 24, 2024
Unprompted review
Reply from metaspins.com
Dear Consumer,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
As previously communicated via email, we have forwarded the screenshots you provided yesterday to our game provider for verification. Our game provider conducted a thorough review to locate the bet in question that you claimed was rejected. Unfortunately, they were unable to find any record matching the alleged rejected bet. Below is their response:
"We are glad to announce that the investigation has been accomplished.
We have thoroughly reviewed the player's game history and were unable to locate the round mentioned in your report. The provided screenshot shows two timestamps: 17:27:52 UTC as the game number and 19:28:36 as the resolved time. Unfortunately, neither of these timestamps correspond to any rounds on 21 July. We also checked 22 July for completeness but found no matches."
We trust this clarification provides insight into the circumstances at hand.
Best Regards,
Metaspins Customer Experience Team
Trash platform
Trash platform. They can provide evidence that you haven't violated any of their rules, but they still unilaterally blacklist your account without offering any opportunity for review or debate. If you're not afraid of losing your funds, then go ahead and play.
You claim that there are multiple associated accounts linked to my account. How is this association defined? I have stated that I used a VPN, and if others use the same VPN service, it might result in the same IP address. The only association I can think of is just this. But this does not violate your regulations. Please review this situation.
July 4, 2024
Unprompted review
Reply from metaspins.com
Dear Robin,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified in total 5 multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1.
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Worse casino I’ve ever played at
Worse casino I’ve ever played at
Refused to pay out as was playing in a “restricted country” even though VPNs are allowed they also said that there was “multiple accounts” which there was not
Avoid like the plague
You go on about restricted countries and on the list Malta is one of those countries yet you have a casino affiliate streaming from Malta with 1000s of people watching and promoting your rubbish site!
WHERE IS THERE BAN?
Also I do not have multiple accounts me and 2 work colleagues purchased surf shark a VPN which I have evidence YOU ALLOW via live chat
We all selected the same country and played
This was 3 separate people NOT all the same people
You then KYC’D us all to which we failed even though we submitted all the documents you asked
Scam site
Multiple people have had the same issue this review section is full of them !
July 2, 2024
Unprompted review
Reply from metaspins.com
Dear Ashley saha,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1.
We then proceeded to request KYC and discovered that you were registered in a restricted country as per our Terms and Conditions 3.7.
Regrettably, in light of these breaches, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Casino would be perfect if not rigged.
Casino would be perfect if not rigged
Played one of the popular games Zeus vs Hades.
Made 1000spins approx. Got around 10 bonuse games in there. Atleast 5 in each mode. And all bonuses gave 0.2x to 10x winnings.
Like for serious???
Never ever in my gambling career I got such a small x's bonuses straight one after other.
Okay yes, 1, 2, or 3 bad bonuses. But not 10.
And it isnt just that game. I played it game weeks ago as well, and was same scenario, but then i bought bonuses.
Idk they have timer or what when to make games rigged, but it isnt normal
Rtp definately isnt above 60%
Also rewards function and prize amounts there.
Noticed one user who was in 1st level and he spinned that reward wheel and got 3k$ there. In 1st level. Minutes later he got another 3k in levels reward. And continuesly same guy went through every level with big wins in level rewards. While me got max few bucks, and no matter with big or small bets i played. I got 46lvl by then, and got max 20cents by gettin to next level. While that guy got jackpots in every level he passed.
June 2, 2024
Unprompted review
Reply from metaspins.com
Dear Veiksmes Cilts,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.
We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.
In regards to our level up system, the rakeback you receive in the level up reward is determined by the betsize and the level you currently are on. We welcome you to read more about the level up reward on the level up page.
Kind Regards,
Metaspins Customer Experience Team
Mike a contact in the loyalty team has…
Mike a contact in the loyalty team has always gone above and beyond for me even reaching out to check in on life away from gambling. I consider this man a friend and think the world of him. Great site, great staff.
May 6, 2024
Unprompted review
An account was fraudulently opened…
An account was fraudulently opened using my information and my credit card. They refuse refund and said its my fault. They can't do anything to help. This place is a scam and allows theives to destroy you, your response was a lie. I'm in the united states of America and your website won't even let me I'm to observe the situation. How is this even possible. Your theives
April 16, 2024
Unprompted review
Reply from metaspins.com
Dear Hillary,
After a thorough review of your account and associated case, we regret to inform you that our ability to address your concerns is limited. The account linked to the email provided was established on February 8, 2024, with two initial deposits made on that date. Subsequently, more than two months later, you contacted us alleging unauthorized access to your account and funds, citing significant deposits made between April 11 and April 13, 2024.
We understand the distress caused by such circumstances and acknowledge the severity of being a victim of unauthorized access and financial loss. However, it is important to note that we cannot be held liable for the security of your Cash App credentials, which you claim facilitated the alleged breach when you reported the incident on April 13. Any concerns regarding the security of your Cash App account should be addressed directly with their support team.
We would like to draw your attention to Section 8.2 of our terms and conditions, which stipulates that users must not disclose their login credentials to any third party, whether intentionally or inadvertently. As outlined therein, users are accountable for all activities conducted on their accounts, even if carried out by unauthorized individuals. Consequently, the company is not obligated to process refunds in such circumstances.
Kind regards,
Metaspins Customer Experience Team
Fraud, Scam. Do not play Metaspins.
At first, the office behaved normally, but as soon as I tried to draw a conclusion, they asked me to undergo verification, which I successfully passed. Then almost a week passed during which they could not give a clear answer why I had not received my money so far. And after that, I was accused of violating the rules and my account was blocked without any proceedings. As a result, there is no money, they stopped responding to my messages. Don't waste time and money. Play with trusted bookmakers.
April 23, 2024
Unprompted review
Reply from metaspins.com
Dear Vladislav,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1 and 10.1.1.
Regrettably, in light of these breaches, we are compelled to terminate all accounts linked to your account and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
The casino's withdrawal requirements…
The casino's withdrawal requirements are complex and therefore difficult to meet. The games are good, but the variety and number of games is not as good as at BC and TrustDice.
April 5, 2024
Unprompted review
Reply from metaspins.com
Dear Luca Steele,
Thank you for your review, at Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
In order to withdraw all deposits are subject to a 1x wagering requirement, as outlined in section 4.2 of our terms and conditions. This requirement is mandated by Anti-Money Laundering regulations and guidelines, detailed further in Section 9.2 of our terms.
Additionally, specific wagering requirements for bonuses are clearly delineated for each promotion or bonus offered.
It is important to note that should you disagree with the wagering requirements or other terms associated with a bonus, you retain the option to forfeit all bonuses in the "my account" section on our website. However, this action will result in the loss of the bonus itself, along with any winnings accrued while the bonus was active.
Further we apologize for any disappointment regarding our extensive range of games, encompassing well over 2000 games and a wide selection of sports betting.
We remain committed to expanding our offerings and satisfying our customers, and we look forward to the possibility of your continued presence in the future.
Kind Regards,
Metaspins Customer Experience Team
avoid at all cost...
I recently had the misfortune of engaging with Metaspins Casino, and my experience was nothing short of infuriating. Let me walk you through the nightmare I encountered.
I decided to deposit $30 and explore their new game featuring streamers. Excited to try something fresh, I joined the game only to be greeted by a barrage of 20-30 error messages. To my horror, $20 vanished from my account within seconds, despite me not even touching the play button due to the incessant errors.
Naturally, I reached out to their support team, assuming they would rectify the situation promptly given the blatant technical issues. Oh, how wrong I was. The support team was not only unhelpful but shockingly obtuse. I even offered to provide video evidence of the errors, but they remained indifferent.
A week later, I received an email from the developers claiming that everything appeared normal from their end. Of course, it did! It's convenient for them to turn a blind eye when it comes to rectifying their mistakes. Despite their claims of prioritizing customer experience, their actions spoke otherwise.
Instead of acknowledging their fault and refunding my $20-$30, they insisted on me providing proof, which, as expected, they conveniently ignored. It's evident that they prioritize profit over customer satisfaction.
I refuse to believe that $20 is worth tarnishing their reputation with a one-star review, but alas, that seems to be their stance. Save yourself the headache and avoid Metaspins Casino unless you enjoy being subjected to frustration and disappointment.
March 27, 2024
Unprompted review
Reply from metaspins.com
Dear Fabbe,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
We sincerely apologize for any dissatisfaction you may have experienced with our services during your gaming session. Upon receiving the information and screen video you provided, we promptly engaged with the game provider to address your concerns. After a thorough review, which took 5 days to complete on their end, the game provider responded indicating that there were no technical issues with the game as described.
As communicated via email to you, the error messages you encountered were a result of specific actions taken during gameplay. It was determined that the repeated changing or closing of tabs, particularly after placing bets, triggered the game's bet guard function.
In the email correspondence, we provided a detailed description, including date, timestamps and bet sizes, documenting each instance where bets were interrupted due to tab manipulation while the bet guard function was active.
We trust that this explanation sheds light on the situation. Regrettably, based on our findings, we are unable to accept responsibility for issuing a refund as there were no technical malfunctions detected during your session.
Please do not hesitate to reach out to our customer experience team should you require further clarification or assistance.
Kind Regards,
Metaspins Customer Experience Team
They said my deposit was 25cents short…
They said my deposit was 25cents short so they just kept my money and kicked me to the curb . And I've been depositing there for a couple years . They don't appreciate your business at all. They just keep your money
Anybody want to play a casino don't play metaspins because they will do you wrong.
March 15, 2024
Unprompted review
Reply from metaspins.com
Dear Joe Glenn Jarrett,
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
We sincerely regret any inconvenience caused by your recent deposit experience. It's imperative to note that our minimum deposit limits for each currency are explicitly outlined in the cashier section of our platform.
While we utilize a third-party payment provider, it's important to clarify that funds transferred below minimum threshold are indeed received in the wallet, yet regrettably not credited to the player's account. These funds rightfully belong to our payment provider and not to Metaspins.
However, it's worth noting that on certain occasions, we exercise discretion by crediting deposits below the minimum threshold as a gesture of goodwill towards our valued customers. It's pertinent to mention that we have extended this courtesy to you on previous occasions. Therefore, we respectfully declined to do so this time.
We trust that you appreciate our perspective on this matter and sincerely hope to continue serving you as a valued player of Metaspins in the future.
Best Regards,
Metaspins Customer Experience Team
Scam Center Warning
They don’t let you withdraw after you deposit your money claiming that you have to wager 20x the deposited amount with the bonus which is obviously a way to lose. They don’t let you wager even at times, very filthy place. Like in all other “crypto casinos” or in other words scam centers, the roulettes they used are provided by the scammiest companies ever. Would honestly give zero stars, nothing akin to real-life playing or anything akin to a decent website, consist lagging, retarted employees, and setup.
February 23, 2024
Unprompted review
Reply from metaspins.com
Dear Nikololomous Nikolololomousus,
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
We are very sorry to hear that you were not able to withdraw your funds or winnings with us, as a regular wager requirement all deposits needs to be wagered 1x, this is stated in our terms and conditions section 4.2 - and this is required due to Anti Money Laundering regulations and guidelines also described in our terms section 9.2.
Although as you are mentioning a 20x wager, it looks like you might have chosen to accept the Welcome Offer upon your first deposit with us, thus there is a wager requirement, restrictions and explanations to games that might not be counting towards wager (for example live games like Roulette) all is clearly stated in the Welcome Offer terms, we welcome you to read more about this specific bonus here: https://metaspins.com/promotions/casino-welcome-bonus
We like to mention as well that you are at any time able to forfeit this and all other bonuses in the "my account" section on our website, although that means you will loose the bonus (and any winnings made while the bonus was active)
I hope this has cleared up any misunderstandings for you, as we by no means are withholding our customers to withdraw with us.
Best Regards,
The Metaspins Customer Experience Team
Metaspins allows you to login and…
Metaspins allows you to login and allows you to make deposits but they either never show after they are complete or don’t allot you to take o it winning's. I tested recently with multiple deposits that were legit. Not a lot of money but enough that it met their limits and twice they never show all though they can be tracked as making it to the proper wallet address as provided by metaspins. Also yes it was made to the correct type as in Ether to Ether. Anyways I have used in the past with my same account and worked but no longer works and no message or anything like that. No multiple accounts warning or anything. Just the money never shows up in my wallet. 🤷🏻♂️ anyways I think some people at first have good experiences to “bait” them and then they use multiple ways of “switching” so there are issues. It ok I prefer real casinos and enjoy gambling a lot. I just wanted to enjoy it online for fun sometimes. But no biggie, live and learn. Don’t trust these types of sites. Until the day it is more common and accepted globally it’s just not worth risking your money with sites like these.
February 17, 2024
Unprompted review
Reply from metaspins.com
Dear iNomad Atyou,
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
We are really sorry to hear that you have had some problems with your transactions with us, keep in mind that there could have been several reasons to why your deposit is not showing in your account
- If you have deposited below the minimum deposit limit (after fees are deducted), the transaction will show as completed on the blockchain, but will not show in your Metaspins wallet, we invite you to reach out to our customer support chat and see if they are able to help you as a one-time goodwill gesture
- If you have sent funds using a network we don't support, the transaction might show as completed but we might not be able to retrieve the funds, we invite you to talk to our customer support team to see if there is a way we can retrieve your funds if they were sent on a wrong chain/using a wrong network
- If you have sent funds to a wrong wallet address, and not your Metaspins wallet address. Our customer support team are happy to assist you in checking if you have sent funds using a wrong address
We are sorry to hear that you were also trying to withdraw with us but were not successful, this could have been due to a wager requirement that was not met or a bonus restriction. We invite you to read our complete terms here: https://metaspins.com/info/terms-and-conditions,
or reach our LiveChat support team to assist you in any further situations that may occur.
We genuinely value your time and extend our gratitude for your understanding in this matter.
Best Regards,
The Metaspins Customer Experience Team
Very good
Very good, fast withdrawals, miles ahead of a lot of other online crypto casinos
February 14, 2024
Unprompted review
It’s def a scam I deposited usdt then I…
It’s def a scam I deposited usdt then I tried to cash out nope can’t send anything back lol . Do not send anything to these guys you won’t see it again.
February 5, 2024
Unprompted review
Reply from metaspins.com
Hello,
We hope this message finds you well.
At Meatspins.com, we are dedicated to offering the highest level of service possible. We kindly request that you provide us with detailed information regarding your experience so that we may assist you effectively. Additionally, please remember that our support team is available to assist you at any time via chat or email at support@metaspins.com.
Thank you for your cooperation.
Best regards,
Metaspins Support Team
A1 Experience
Always great bonuses and quick responses from their support team!
November 1, 2023
Unprompted review
Great casino to play at overall
Great casino. Very good selection of games. Easy platform to use and payouts are paid quickly. There is no doubt that this is the best crypto casino to play at.. the VIP team is great at providing a great experience for the high rollers and my VIP host Michael is the best and always takes care of me with whatever I need!
December 13, 2023
Unprompted review
Account disabled
Account disabled
Account disabled.
I am writing to file a formal complaint against Metaspins, an online casino where I recently experienced significant gambling losses. My concerns are rooted in what I believe to be illegal practices that facilitate gambling for Dutch citizens without proper Know Your Customer (KYC) procedures.
Upon realizing the potential illegality of the operations, I promptly contacted Metaspins and requested a refund for my losses. As part of my complaint, I highlighted the absence of KYC procedures, which I believe allows Dutch citizens to gamble on the platform in violation of relevant laws.
To my dismay, instead of addressing my concerns, Metaspins took immediate action by disabling my account without providing any response or resolution to my refund request. Subsequent attempts to establish communication with the casino have proven futile, leaving me with unresolved issues and a lack of transparency regarding the status of my complaint.
Given these circumstances, I find it necessary to escalate this matter further. If Metaspins fails to provide a satisfactory response within a reasonable timeframe, I intend to file a formal complaint with the Dutch Gambling Authority and the Curacao eGaming Licensing Authority, under whose jurisdiction Metaspins operates.
Furthermore, if these regulatory bodies are unable to resolve the matter or provide appropriate sanctions, I will seek legal representation from a Dutch law firm specializing in cases related to returning gambling losses on illegal gambling websites.
I believe in the importance of fair and legal practices within the online gambling industry, and I trust that the relevant authorities will investigate this matter thoroughly to ensure compliance with applicable laws and regulations.
I kindly request that you treat this complaint with the urgency and seriousness it deserves. I am prepared to provide any additional information or documentation required to facilitate a swift and fair resolution to this matter.
Thank you for your attention to this issue.
November 28, 2023
Unprompted review
This online casino is one of the best…
This online casino is one of the best I've seen with many interesting games to choose from. Besides, these guys pay winnings quickly and you can buy cryptocurrency right on their site, which is very convenient. Playing here is a fantastic experience, and I highly recommend giving it a shot.
November 20, 2023
Unprompted review
Great website!!!! Never had an issue!!!
Great website! Never had issues cashing out! Always instant deposits. Great responsive support! If anyone ran into issues its because they multi accounted and are trying to get multi first deposit bonuses!!!! No issues from me. They give free spins all the time and have some of the best rewards around!
November 15, 2023
Unprompted review
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