I am not very computer savvy. So when there was an issue with our emails, I went straight to the chat icon on MelbIT's site and ended up chatting to Intan. He was patient and helpful and let me know i... See more
Company replied
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Review summary
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I had problem accessing the page to manage the DNS after creating a zone. Contacted technical support via online chat. Krisnha Wirayudha responded is a short while and managed to assist me by making c... See more
Company replied
Reached out for help with portal integration and the customer support agent Roni. R was very helpful. His response times were quick and he provided me with all the information I needed and even conve... See more
Company replied
I had a SSL and DNS issue on my business website with a third-party that took several weeks to diagnose. Melbourne IT were extremely prompt and super helpful and solved my issue very quickly in the en... See more
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Company details
Written by the company
Melbourne IT helps businesses of all sizes to be successful online. Whether you are starting out or have an established business, Melbourne IT is here to help.
Contact info
Little Collins Street 505, 3000, Melbourne, United States
- www.melbourneit.com
4.8
Excellent
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Assistant resolved my issues very effectively.
Assistant helped with identifying the problem in an organised and speedy manner and their communications were 100%.
September 6, 2026
A big thumbs up for Melbourne IT
This was my first experience with Melbourne IT and it was very professional. My Technician was Kim G and he was very polite, knowledgeable about my Server Hostname issue, and technically competent to resolve the problem seamlessly.
Well done..
September 5, 2026
Unprompted review
Quick response
September 4, 2026
Orbi was very helpful
Orbi was very helpful, answered all of my questions and kept the chat going while I paused to gather some needed information. Great service
September 2, 2026
excellant company to deal with
excellant company to deal with . great service and great help page would recommend
September 1, 2026
I love the way this chat went
I love the way this chat went. All my questions were answered swiftly and correctly resulting in my having all the solutions I needed to sort my issue. I particularly liked the language used to explain things and I found the responses very encouraging, making me have a better day!
September 1, 2026
Logical flow
Logical flow
The site takes a while work out how to use it. For the occasional user it's ok.
I have been using Melb IT for a long time, and this is the best setup to-date.
August 28, 2026
Welocome to Melbourne IT
I am transitioning to Melbourne IT from New Domain for services including email hosting. I received notice from new domain of the transition but nothing from Melbourne IT so I dont feel particularly welcome. Then I got to access my email service and that has been extremely frustrating. Some welcome words and instructions would have been a great idea and would have avoided the frustration I am feeling. Not a good start for a new working relationship
August 27, 2026
Reply from Melbourne IT
Hi Helen,
Thanks for taking the time to share your feedback.
We’d like to reassure you that your services are not changing. Your email remains just as secure as it has always been and the customer portal you access is actually much the same.
What is changing is the way the services are supported, with our teams focused on continuing to improve the support experience available to you.
We made a genuine effort to communicate these details through the emails sent ahead of the transition, including information intended to help customers understand what was changing and what they could expect.
We want you to feel confident that your existing services remain secure and available, while also knowing that there is a team here ready to support you.
We'll reach out privately for your account information so we can check that everything is working as expected and make sure you have the right support as you settle in with MelbourneIT.
-Sam, Customer Advocacy
Fast response by Ibrahim on the Tech…
Fast response by Ibrahim on the Tech Support team with support in solving my duplicate wordpress login sites.
Thanks very much.
warm regards Kim
August 27, 2026
Unprompted review
Chat was fast and helpful.
August 27, 2026
Great chat support
August 27, 2026
Ralph helped me get back into my…
Ralph helped me get back into my account and assisted me with a billing issue that my bank created.
August 26, 2026
Unprompted review
Chat AI
After looking around the website I decided to use the ChatBot and it was really smart and guided me step by step through the process.
August 25, 2026
Quick response and support
August 25, 2026
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