Visited the Holborn branch. It’s just a shop front with a counter. I mention this because I had hoped to go to the toilet once I reached my destination. I thought it works be mire like a building. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair. I must thank Elvira and her team for the... See more
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Exceptional service- collected my parcel, ahead of schedule , and got it to me almost a full week ahead of time. Very easy, and "human" to deal with, and albeit they didnt guarantee an early delivery,... See more
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Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packagi... See more
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Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
Unit 1, Petre Court, Petre Road, BB5 5HY, Clayton-le-Moors, Accrington, United Kingdom
- 02035350250
- marketing@mbe.uk
- www.mbe.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very unprofessional Experience
Very unhappy. Still waiting for a manager to reach out to me.
I ordered a pick-up from an auction house for two small but expensive lots. Had very pleasant conversations during the process. Last Saturday I received the Mailboxes request for payment which I stopped what I was doing and paid immediately. I sent another email to them (as they offered extra insurance cover in their money request message), I clearly instructed them to use Royal Mail Special Delivery stating that the parcel would then automatically be insured for up to £2,500. I later received another response which being tied up at the time I mis-read where they ignored my earlier request stating that they would send it by the unreliable and uninsured ParcelForce, where I mis-read it I did respond saying something like brilliant but why did they ignore my earlier request? How many times must a customer repeat themself? They are supposed to be professional shippers, why would anyone ship an expensive item with an unreliable and uninsured service. The parcel would have been small in size and weigh less than 600g. It was an obvious selection to choose Royal Mail Special Delivery and in reality I should not have had to request it. On Tuesday ParcelForce (I made my complaint before this) was supposed to have delivered. I waited in and 100% at no time did they attempt delivery. They updated the delivery tracking to 'attempted delivery', this was a blatant lie. I asked Mailboxes, again, to follow this up (should have been a simple piece of customer service at least). They refused. I telephoned ParcelForce myself and spoke to hopefully one of their superstars and arranged for the parcel to be re-delivered to my local Post Office (a business with opening times where ParcelForce cannot lie on the tracking regarding attempted delivery). I am still waiting this to reach (hopefully) my Post Office, so fingers crossed. I take great exception to the fact that despite giving clear instructions, even stating why using Special Delivery makes sense, I was ignored. It would have been a point of complaint receiving the E-Mail that I mis-read alone. Mailboxes (the franchised company) have to date been totally unapologetic, unhelpful with zero customer service just repeating themselves in all of their replies. The company Mailboxes have not as promised reached out to me. Hopefully I will safely receive my parcel (but it is ParcelForce and the parcel is uninsured). Also worth noting that it appears on the shipment that Mailboxes has put me as sender and receiver, I am not the sender, Mailboxes is so why would they do this? This is still ongoing as I have not received the parcel. Can I use Mailboxes again, or even recommend them, as it stands absolutely not. I am aware, as mentioned Mailboxes is a franchised business and I have repeatedly used some which are fantastic. Mailboxes needs to up the standard that they allow their franchises is operate under so that their service is more consistent. Very unhappy, very stressed out with this situation and still worried whether or not I will receive my expensive purchases and who will be liable if I fail to receive the parcel or it is damaged in the prolonged shipping service chosen by Mailboxes?
Update: ParcelForce has a extremely poor reputation on TrustPilot scoring 1.7. Most customers state similar problems to what I encountered. Mailboxes picks up from Antique Auctions, they should know the shipping industry. Based on the general consensus of experiences encountered by ParcelForce customers why are Mailboxes even using ParcelForce?
Update 2: ParcelForce delivered to my home not the organised post office. Totally dismayed, did I mention that the items were extremely expensive, they arrived in a very narrow thin wall box with zero packing materials and zero bubblewrap. The several expensive items clanged against each other in transit. Some of the items were silver & enamel, the fact that there appears no damage on first inspection to the enamel is a miracle. I am now waiting for Mailboxes to contact me. Note: the Mailboxes message here asking for details but giving no address to send it to I have been told by Mailboxes to ignore.
July 20, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Salvatore,
Thank you for bringing your detailed concerns to our attention. We are truly sorry for the stress and frustration this situation has caused, especially given the value of your items and the issues you've experienced with delivery.
To help us investigate this thoroughly, could you please let us know which specific Mail Boxes Etc. branch managed your pick-up?
Alternatively, if you prefer, you can email your consignment details and order number directly to the branch you visited. Once we know which branch handled your order, we will ensure a manager reviews your full account history and follows up with you directly to address your concerns regarding courier selection, insurance, and communication.
Thank you for your patience while we look into this for you.
Best regards,
Mail Boxes Etc. UK
Holborn branch - v efficient
Visited the Holborn branch. It’s just a shop front with a counter. I mention this because I had hoped to go to the toilet once I reached my destination. I thought it works be mire like a building. There was a queue of six or so people before me stretching out the door, but the person at the counter dealt so efficiently with everybody that the queue shrank v quickly. Once I got to the counter, it took about 30 seconds to complete a form and show my documentation and get my paperwork given to me. Impressively quick.
July 17, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear customer,
Thank you so much for the review!
We are delighted to hear that our Holborn team handled the busy queue so quickly and efficiently. Providing fast, seamless service—even during peak times—is always our goal, so we are thrilled that you were in and out with your paperwork in no time.
Thank you for choosing Mail Boxes Etc.!
Best regards,
Mail Boxes Etc. Holborn
Reply from Mail Boxes Etc. UK & Ireland
Dear Roberto,
Thank you so much for the wonderful review!
We are delighted to hear that our team was so helpful and kind. Being described as lifesavers truly makes our day!
Thank you for choosing Mail Boxes Etc. and for the high recommendation.
Best regards,
Mail Boxes Etc. Team
1 star
1 star – Avoid this brand and especially the Reading Branch, an absolute joke
I paid £90 to have my dissertation printed here, and collecting it has turned into a nightmare. I’m working full-time, so every trip to this store means taking time out of my working day.
First attempt: the shop had shut early with no warning, and the sign explaining this was literally turned inside out, so I couldn’t even read it. I had to call the Maidenhead branch and then head office just to figure out what was going on to which the head office didn’t even know either.
Second attempt: shut early again, this time for staff training, with zero notice given to customers who’d planned around the listed opening hours.
Two wasted trips, two lots of time off work, and still no parcel. For a service you’re paying for, this is a joke. No communication, no reliability, and no consideration for customers who actually have jobs to work around. I’m now having to chase them to get it shipped out instead, because I can’t keep taking time off to be let down by a locked door.
Would not recommend this branch to anyone with a genuine deadline.
July 14, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Sophia,
We are very sorry for the frustration and inconvenience caused during such an important deadline.
We are glad to confirm that our team has since been in touch and this matter has now been fully resolved.
Thank you for your patience while we got this sorted.
Best regards,
Mail Boxes Etc. Reading
Reply from Mail Boxes Etc. UK & Ireland
Dear Anton,
Thank you so much for the great review! We are delighted to hear that you enjoyed our service and found our prices affordable. Thank you for choosing Mail Boxes Etc.!
Best regards,
Mail Boxes Etc. Team
MBE Express
MBE respond to queries and requests quickly.
They take the time to understand what the customer wants and work around it to deliver.
July 8, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Norah,
Thank you so much for the wonderful review!
We pride ourselves on responding quickly and really taking the time to understand exactly what our customers need. We are so glad we could tailor our service to work around your requirements and deliver a great experience.
Thank you for choosing Mail Boxes Etc.!
Best regards,
Mail Boxes Etc. Team
Very efficient in picking up my item…
Very efficient in picking up my item from auction. Well packaged and quick delivery. Would definitely use Mail Boxes again.
July 7, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Stephen,
Thank you so much for the fantastic review!
We are delighted to hear that our auction collection service was so efficient, and that your item was well packaged and delivered quickly. Knowing you would definitely use Mail Boxes Etc. again is the best feedback we could ask for!
Thank you for choosing us, and we look forward to helping you with your next shipment.
Best regards,
Mail Boxes Etc. Team
very good packing
July 1, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Mr. Bieda,
Thank you so much for the review! We are glad to hear you were pleased with our packing service. Keeping your items safe and secure is always our top priority.
Thank you for choosing Mail Boxes Etc.!
Best regards,
Mail Boxes Etc. Team
I have used MBE Hammersmith for a few…
I have used MBE Hammersmith for a few years now.
Jason has always been prompt and quick in his responses to my queries. The packing of delicate items that are being sent to New Zealand has resulted in everything arriving in perfect condition. Nothing is ever a problem when dealing with Jason and the staff.
June 12, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Timothy,
Thank you so much for being a loyal customer over the years!
We are absolutely delighted to hear that Jason and the team have always provided you with such prompt and helpful service. Shipping delicate items all the way to New Zealand requires a lot of care, so knowing everything has arrived in perfect condition each time is the best feedback we could ask for.
We will be sure to pass your wonderful words along to Jason and the rest of the staff!
Best regards,
Mail Boxes Etc. Hammersmith
Excellent work on packing and sending…
Excellent work on packing and sending this painting.
It arrived in excellent condition. I really am impressed with the way this item was packed, not only protecting the painting, but also the frame, which is quite fragile.
July 3, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear John,
Thank you so much for the excellent review!
We are absolutely thrilled to hear that your painting and its fragile frame arrived in perfect condition. Packaging delicate artwork and intricate frames safely is a speciality of ours, and we are so glad our team's careful work left such a great impression.
Thank you for choosing Mail Boxes Etc.!
Best regards,
Mail Boxes Etc. Team
Event Badges/Lanyards Printing
The service at MBE from Mustafa and his team is the best. We had some last minute printing of event badges and he managed it within time and also at a great cost! Favourite place to go for all our printing needs :)
July 2, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Noshina,
Thank you so much for the fantastic review!
We are absolutely thrilled to hear that Mustafa and the team could save the day with your last-minute event badge printing! We know how stressful event deadlines can be, so we are so glad we could get them done on time and at a great price.
Knowing we are your favorite place for all your printing needs truly makes our day. We will be sure to pass your kind words along to Mustafa and the rest of the team!
Best regards,
Mail Boxes Etc. Leeds
An excellent experience
Mail Boxes Leeds were outstanding in every way. Mumtaz always replied promptly and helpfully to enquiries, and the packing department did a remarkably good job. The entire experience was excellent from start to finish. This is my second experience with Mail Boxes Leeds, the first was just as good; I would not hesitate in using their services again. Many thanks.
July 1, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Jonathan,
Thank you so much for the outstanding review!
We are absolutely thrilled to hear that you had another excellent experience with us from start to finish. Mumtaz will be delighted to hear your kind words about her prompt and helpful communication, and we will be sure to pass your praise along to our hardworking packing department as well.
Thank you for your continued trust in us, and we look forward to helping you again next time!
Best regards,
Mail Boxes Etc. Leeds
MBE LEEDS
This is specifically about LEEDS MBE
They were responsive and got everything done ASAP and the price was reasonable for the service.
Would use them again - they are a lot better than majority of MBE establishments I have had to deal with.
June 29, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Customer,
Thank you so much for the review and for highlighting your experience with our team!
We are glad to hear that we were highly responsive, got everything sorted for you ASAP, and provided a service that felt well worth the price. We always aim to set a high standard, so knowing we stand out to you is fantastic feedback.
Thank you for choosing us, and we look forward to assisting you again in the future!
Best regards,
Mail Boxes Etc. Leeds
Amazing services
June 29, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Jeffery,
Thank you so much for the five-star review! We are absolutely thrilled to hear that you experienced amazing service with us.
Thank you for choosing Mail Boxes Etc. London - Golders Green, and we look forward to helping you with your future needs!
Best regards,
The Team at Mail Boxes Etc. London - Golders Green
I would highly recommend!
I would highly recommend this particular MBE Cambridge. If you purchase at auction and are looking for a shipper in this area, MBE Cambridge has earned my trust. The communication was detailed and consistent, they were knowledgeable, they filled out the paperwork correctly, they were fast, and they packaged my antique oil painting well. I have been shipping from the UK to the US for over 10 years and this is one of the top five shipping experiences that I have had.
May 27, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Leigh,
Thank you so much for the exceptional review and high recommendation!
To be ranked in your top five shipping experiences over 10 years of importing from the UK to the US is an incredible compliment. Shipping antique oil paintings internationally requires strict attention to detail, so we are thrilled to hear that our communication, paperwork handling, speed, and professional packaging earned your trust completely.
Thank you for choosing Mail Boxes Etc. Cambridge for your auction collection, and we look forward to safely handling many more of your shipments in the future!
Best regards,
The Team at Mail Boxes Etc. Cambridge
Ling and the team at MBE Clerkenwell…
Ling and the team at MBE Clerkenwell are so helpful. They always go above and beyond are extremely responsive and organised. Have used them for several years now. Highly recommend
June 25, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Josh,
Thank you so much for the fantastic review and for your loyalty over the last several years!
We are absolutely delighted to hear that Ling and the team at our Clerkenwell branch have consistently provided such helpful, responsive, and organised service. Going above and beyond for our regular clients is exactly what we strive for.
Thank you for your high recommendation, and we look forward to continuing to look after all your business and shipping needs for many more years to come!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
Fast service, helpful people, 5 star
Fast service, kind and helpful staff, strongly recommend... 5 star at all ⭐️⭐️⭐️⭐️⭐️
June 17, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi H. Oktay,
Thank you so much for the five-star review and your strong recommendation!
We are absolutely delighted to hear that you experienced fast service and found our staff to be kind and helpful. Our team at Hatton Garden always strives to provide a smooth, efficient, and welcoming experience for everyone who walks through our doors.
Thank you for choosing Mail Boxes Etc. London - Hatton Garden, and we look forward to helping you again in the future!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
Very helpful and reliable.
June 24, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Sammy,
Thank you so much for the five-star review!
We are delighted to hear that you found our service to be both helpful and reliable. Our team at Hatton Garden always aims to provide a dependable and stress-free experience for all our customers, so your feedback means a lot to us.
Thank you for choosing Mail Boxes Etc. London - Hatton Garden, and we look forward to assisting you again soon!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
very nice service!
June 24, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Consumer,
Thank you so much for the five-star review!
We are glad to hear you enjoyed our very nice service. Our team always aims to make your experience as friendly and smooth as possible.
Thanks for choosing Mail Boxes Etc. Cambridge, and we look forward to helping you again soon!
Best regards,
The Team at Mail Boxes Etc. Cambridge
Reply from Mail Boxes Etc. UK & Ireland
Hi ZJ,
Thank you for the five-star review!
We are glad to hear you were pleased with the quality of our cardboard boxes. Whether you are packing up for a move, storing items away, or shipping something important, we always aim to provide sturdy, high-quality materials to keep your belongings perfectly protected.
Thanks for choosing us, and we hope to help you again at our Cambridge store!
Best regards,
The Team at Mail Boxes Etc. Cambridge
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