Mypiscine DO NOT HONOUR THE WARRANTY
I purchased a very expensive filter pump to the same make and brand that had lasted 12 years without issue so I as very confident in the brand. Knowing this I purchased the exact same unit from mypiscine. Unfortunately one year later the pump became faulty ( no problem the unit came with a 2 year warranty) contacted mypiscine after sales support « Yes no problem « gave them the serial number model order number. « Yes they said purchase from us no problem we will contact the manufacturer and send you a replacement part> all good so I thought… two weeks later no part! So recontacted support « Yes no problem please send a picture of the part » so did. The part question was now leaking toxic chemicals so after the picture taken needed to dispose of the item so it did not cause further damage. Another week passed no part!!! So now ask what is going on? « please another, picture again as we can not see the part number » sorry but the part is in the bin. I then explain that you have the serial number and model the factory will with out any doubt know what the part is for sure. I asked chat GPT and it came back with the correct part and supplier for the OEM factory part. So 4 weeks on NO part and mypiscine are ignoring my emails, asked for a complete replacement under warranty NO response pool been out of action for the past month!!! DO NOT USES THIS COMPANY