Winparts.be Reviews 

7,002
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Cheap car parts. Perfect for diy for affordable parts. Quality is also very good for the price. I’ve never been let down, even when I ordered the wrong parts they will replace it or give you a voucher... See more

Rated 5 out of 5 stars

The service is in good a level, correct and well clarifying for some questions. I deal with Winparts for several months and I'm well satisfied.

Rated 4 out of 5 stars

*Delivery --> 5 stars superfast (good advice how to make sure receiving the correct chains. *Service --> 5 stars correct (even when dealing with worried customer solution was provided) *... See more

Rated 3 out of 5 stars

*EDIT* It seems my problem was related to shipment issues. The delay in emails exhange and refund may be explained by summer holidays. My experience was disapointing but as I was refunded,... See more

Company replied

Company details

  1. Auto Parts Store
  2. Auto Accessories Wholesaler
  3. Brake Shop
  4. Car Accessories Store
  5. Car Battery Store
  6. Tuning Automobile

Written by the company

Winparts is dé online auto onderdelen specialist van Europa. Met ons ruime assortiment doen wij er alles aan om zoveel mogelijk mensen met hun voertuig in beweging te houden. Dagelijks houden wij ons bezig met het uitbreiden van ons assortiment zodat we nog meer kunnen bieden aan de klant. Doordat we vrijwel alle werkzaamheden in house uitvoeren, kunnen wij een snelle levering garanderen. Daarnaast hebben wij een deskundige helpdesk die u graag helpt met al uw vragen. Bij Winparts geloven we dat kwaliteit en toegankelijkheid hand in hand kunnen gaan. Daarom zetten wij ons in voor betrouwbare auto onderdelen voor een betaalbare prijs. Naast originele auto-onderdelen bieden wij ook zogeheten aftermarket-onderdelen, equiparts en producten van ons eigen huismerk, Winparts GO!. Ontdek zelf het gemak van hoogwaardige auto onderdelen voor een betaalbare prijs bij Winparts!


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(7,002)

920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheap car parts

Cheap car parts. Perfect for diy for affordable parts. Quality is also very good for the price. I’ve never been let down, even when I ordered the wrong parts they will replace it or give you a voucher. I honestly cannot say anything bad about it at all.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

I recommend it.

Great company. If the product does not fit, there are no problems with returns or exchanges. Delivery of goods is always on time. I recommend it. Quality products. Ordered brake caliper 2126137 NK - installed on 03/07/2023, works great. I ordered a second brake caliper 2126138 NK for the other side and have already installed it. Order details WP226-0777719.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Professional and reliable company. Fast delivery, good prices, and the products were exactly as described. Very satisfied and would definitely order again.”

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. When I ordered, I was told delivery would be the next day. In fact, on the third day, they told me it was ready to ship, and they haven't even shipped it yet. Why are you deceiving your customers?

February 16, 2026
Unprompted review
Winparts.be logo

Reply from Winparts.be

Good afternoon,

Thank you for your feedback. We are very sorry to hear that you had to wait so long for your order, even though the expected delivery time indicated a much faster delivery. We sincerely apologize for the inconvenience.

Delays often have a cause we could not have predicted beforehand. I would be happy to look into the cause and the current order status. Could you please contact reviews@winparts.nl, quoting your order number?

We hope we can resolve this as soon as possible.

Kind regards,
Thirsa

Rated 1 out of 5 stars

Ordered 2 batteries, only received 1

I ordered 2 identical batteries, but only one was delivered. I sent an email to customer support just one hour after delivery and received a quick response: the problem would be forwarded internally. Since then and I have not received any further response.

Mistakes can happen, but what matters is how they are dealt with. In the case of winparts, you should not expect any help.

Was there only one battery in stock? Was the second battery lost during transport? Did they accidentally send only one? I don't know because I'm not getting an answer. I was told that they are processing the issue. How can that take days? It should be a matter of minutes, hours at most.

The whole thing would be completely harmless if there were better communication on their part. The way it is now, it's a lose-lose situation. They get a bad review from me, and I'm sitting here wondering if I'll ever get a second battery and when? Or will they offer me a refund and I'd better order another battery from a competitor—because I need my car to be roadworthy.

I can only advise everyone not to order from here, especially if you rely on the spare parts.

January 28, 2026
Unprompted review
Winparts.be logo

Reply from Winparts.be

Dear Max,

Thank you for your review. I'm sorry to hear that you received an incomplete order. Our apologies for this.

Once this happens, we will notify our distribution centre, so they can start an investigation into the whereabouts of the missing parts. If they find the parts in our warehouse, they will be sent your way. You'll receive an email as confirmation. If they should have left the warehouse we will contact the delivery company and go from there. When we do not have answers yet, we can't inform you. When we do you'll be the first to know.

If you have any questions about the status, you can alwas contact our customer service again. We're happy to help you further.

Kind regards,

Tim

Rated 1 out of 5 stars

Never have received anything…

Never have received anything…
UPS Never call or send anything too, and now i see it turn back to you, just have loose money and time.

August 22, 2025
Unprompted review
Winparts.be logo

Reply from Winparts.be

Dear David,

Thank you for your review.
We are sorry to hear that you never received your parcel. Unfortunately, it can happen that a parcel is automatically returned. This is often due to an incomplete address or incorrect information.

We understand that it can be frustrating that the parcel has been returned, but we will refund the money as soon as the return has been processed by us.
We apologise for the inconvenience.

If you would like to contact us about this, please feel free to send an email to reviews@winparts.nl, stating your order number and the problem.

Kind regards,

Zoë

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