WayGo Car Rental Reviews 

76
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Our car rented in Lisbon had damage to the chassis near the wheels and had to be replaced with another car. After returning the car, I was charged for the lack of fuel, which was incorrectly calculate... See more

Company replied

Rated 5 out of 5 stars

I had a very pleasant experience with WayGo Car Rental. I needed a medium-sized commercial van to transport some personal belongings from a house I was moving out of, so I went up directly to their he... See more

Company replied

Rated 5 out of 5 stars

Fast pick up of car (good condition). Documentation of existing damages. Explanation of toll system in Portugal. Not trying to sell additional insurances. Return also very easy and with no problems.... See more

Company replied

Rated 5 out of 5 stars

WayGo has competitive prices. Many car rental companies who have competitive prices try to scam you. This is NOT the case here. Service was friendly and when we gave back the car, we did not have any... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

WayGo Car Rental is not just a car rental company but a smart-mobility company headed for the future. We truly believe from our experience that mobility is not about vehicles. It's about the people driving them and making their lives simpler. Life's already hard, so the future should be easy. Easy come, easy go. WayGo.


Contact info

4.1

Great

TrustScore 4 out of 5

76 reviews

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4.1

All reviews

(76)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Car with damaged chassis. Incorrect settlement of fuel.

Our car rented in Lisbon had damage to the chassis near the wheels and had to be replaced with another car. After returning the car, I was charged for the lack of fuel, which was incorrectly calculated and not as pre-agreed.

June 27, 2026
Unprompted review
WayGo Car Rental logo

Reply from WayGo Car Rental

Hi Miroslaw, we are sorry to hear that your experience did not meet your expectations.
We will review the situation internally to better understand what happened and assess whether there is anything we can improve. At Waygo, we work every day to continuously improve our service and provide the best possible experience for our customers.

Thank you for sharing your feedback.
Waygo Team

Rated 5 out of 5 stars

Staff were very helpul

Staff were very helpul, knowledgable and nice

July 1, 2026
Unprompted review
WayGo Car Rental logo

Reply from WayGo Car Rental

Hello Farsad! Thank you so much for your feedback.
We love knowing the experience met your expectations.
Looking forward to your next trip with us! Waygo Team

Rated 5 out of 5 stars

Trustable friendly company to hire a car

Communication was clear, the car was good and in a good state, their response is quick and the booking process was very clear and good.

July 5, 2026
Unprompted review
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Reply from WayGo Car Rental

Hello Raymar ! Thank you for your comment!
Great to know everything went smoothly — that’s exactly what we aim for in every trip. See you soon!
Waygo Team

Rated 5 out of 5 stars

GREAT PERSONAL ASSISTANCE

GREAT PERSONAL ASSISTANCE. STAFF ALWAYS AVAILABE. VEHICLES QUALITY HIGH. OVERALL 9.9 ON 1 TO 10.

July 2, 2026
Unprompted review
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Reply from WayGo Car Rental

Hello Jaime! Thank you so much for your feedback.
We love knowing the experience met your expectations.
Looking forward to your next trip with us! Waygo Team

Rated 5 out of 5 stars

Excellent rental enterprise

Fast pick up of car (good condition). Documentation of existing damages. Explanation of toll system in Portugal. Not trying to sell additional insurances. Return also very easy and with no problems. Deposit was paid back within minutes.
Highly recommended! We will use them again.

June 29, 2026
Unprompted review
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Reply from WayGo Car Rental

Hello Karl! Thank you for your comment!
Great to know everything went smoothly — that’s exactly what we aim for in every trip. See you soon!
Waygo Team

Rated 5 out of 5 stars

I had a very pleasant experience with WayGo Car Rental

I had a very pleasant experience with WayGo Car Rental. I needed a medium-sized commercial van to transport some personal belongings from a house I was moving out of, so I went up directly to their headquarters in Prior Velho. I spoke to Tiago and Sérgio, who immediately tried to accommodate my request. They took my phone number and said they would call me if they could find a vehicle that suited my needs. The next day Tiago called to say he had managed to get me a Fiat Scudo, which was perfect. The pick-up and return processes were both quick and straightforward. I definitely recommend their services and will certainly use them again.

June 27, 2026
Unprompted review
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Reply from WayGo Car Rental

Hello Alexandre! Thank you for your comment!
Great to know everything went smoothly — that’s exactly what we aim for in every trip. See you soon!
Waygo Team

Rated 4 out of 5 stars

The car is good

The car is good, just need some adjustments. The front window cleaner is not working sol well, so we had to clean it manually a couple of times.

June 25, 2026
Unprompted review
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Reply from WayGo Car Rental

Hello Alex ! Thank you so much for your comment! See you next time! Waygo Team

Rated 5 out of 5 stars

Fantastic rental company

Great car rental company with good prices, online checking, smooth pick up and return. Deposit was return immediately. Next time I am in Lisbon I am definitely using Waygo again.

June 25, 2026
Unprompted review
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Reply from WayGo Car Rental

Hello ! Thank you so much for your comment! Your satisfaction is our top priority. See you next time! Waygo Team

Rated 5 out of 5 stars

WayGo has competitive prices and fair service.

WayGo has competitive prices. Many car rental companies who have competitive prices try to scam you. This is NOT the case here. Service was friendly and when we gave back the car, we did not have any issues. recommended.

June 25, 2026
Unprompted review
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Reply from WayGo Car Rental

Hello Simon! Thank you so much for your comment! Your satisfaction is our top priority. See you next time! Waygo Team

Rated 5 out of 5 stars

Car was great

Car was great. Staff was friendly, and everythig was as expected.

June 24, 2026
Unprompted review
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Reply from WayGo Car Rental

Hello! Thank you so much for your comment! Your satisfaction is our top priority. See you next time! Waygo Team

Rated 1 out of 5 stars

Falta de consideração pelos clientes

Aluguei uma viatura no dia 02 de junho a qual devolvi no mesmo dia. Não sabia que me tinha esquecido a carteira dos meus documentos pessoais na viatura aquando da devolução. Dado que não ando sempre com ela, pensei que estaria algures em casa. Vasculhei a casa toda por diversas vezes mas sem sucesso. Como última tentativa, passados cerca de 14 dias, telefonei para a agencia e me confirmaram que tinham a certeira e teria me esquecido na viatura. Estou indignado porque poderiam ter me informado no mesmo dia ou o mais razoável no dia seguinte, uma vez que a agencia tem o meu contacto telefônico ou e-mail e nada disso aconteceu, mesmo passados mais de 10 dias.

I rented a vehicle on June 2nd, which I returned the same day. I didn't realize I had forgotten my wallet with my personal documents in the vehicle when I returned it. Since I don't always carry it with me, I thought it would be somewhere in the house. I searched the whole house several times but without success. As a last resort, about 14 days later, I called the agency and they confirmed that they had the wallet and that I had forgotten it in the car. I am outraged because they could have informed me on the same day or, more reasonably, the next day, since the agency has my phone number or email address, and none of that happened, even after more than 10 days.

June 16, 2026
Unprompted review
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Reply from WayGo Car Rental

Thank you for your feedback, and we are sorry for the inconvenience caused.

On the day of the vehicle's return, due to a particularly busy workload, the vehicle was not prepared immediately. As a result, your wallet was only found later during the vehicle inspection and preparation process. As soon as it was identified, it was safely stored at our premises.

We understand your frustration and acknowledge that it would have been preferable to contact you sooner. We appreciate your feedback, as it helps us improve our procedures for similar situations in the future.

Waygo Team

Rated 1 out of 5 stars

Dont dont accepr my card for a deposit…

Dont dont accepr my card for a deposit and when i talk to customer service they said im gonna get a full refund and i get on half of it.

February 10, 2026
Unprompted review
WayGo Car Rental logo

Reply from WayGo Car Rental

Hello,

Thank you for sharing your feedback.
To collect a vehicle with Waygo, it is mandatory to present a credit card in the name of the main driver, with a minimum validity of 3 months. This card is required to place the security deposit for the insurance excess, and this requirement is clearly stated in our Terms & Conditions.
Regarding the refund, the amount returned was calculated according to the cancellation policy associated with the reservation.
If you would like us to review your case in more detail, please contact our team at customerservice@waygo.pt
and we will be happy to assist.

Thank you,
Equipa Waygo
212 841 171 | customerservice@waygo.pt

Rated 5 out of 5 stars

Good service

Good service. Impeccable vehicle

August 6, 2025
Unprompted review
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Reply from WayGo Car Rental

Hi Carolina, Thank you! It's always great to know we made a difference. Waygo Team

Rated 3 out of 5 stars

Deposit return

15 days after checkout I dont receive my deposit return yet. I check my credit card account several times and it doesnt appear. Do yo have some problems?
Car was Ok, attention 4/5

July 15, 2025
Unprompted review
WayGo Car Rental logo

Reply from WayGo Car Rental

Hello Neftali Ospino,
Thank you for your feedback and we are sorry for the situation. However, we could not find any reservation under your name in our records.
In order to check what happened and provide you with a prompt answer, we kindly ask you to send us more information about the booking (full name, dates, reservation number or vehicle license plate).

We remain at your disposal to resolve this matter.

Best regards,
Waygo Car Rental

Rated 5 out of 5 stars

Waygo saved my holiday

Waygo had a car for me when another company cancelled my car. They helped me with a great Nissan, all went smooth and had a great experience with them.

July 9, 2025
Unprompted review
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Reply from WayGo Car Rental

Hi Pascal, Thank you! It's always great to know we made a difference. Waygo Team

Rated 5 out of 5 stars

Booked through a different site and was…

Booked through a different site and was initially worried but they were very professional there pick up driver (sorry forgotten name was very friendly will definitely book again with them directly

July 19, 2025
Unprompted review
WayGo Car Rental logo

Reply from WayGo Car Rental

Hi K, Thank you! It's always great to know we made a difference. Waygo Team

Rated 5 out of 5 stars

Good Experience

it was relatively easy to pick up and drop off the car in a foreign country. everyone was very friendly and helpful. no issues.

July 16, 2025
Unprompted review
WayGo Car Rental logo

Reply from WayGo Car Rental

Hi Bobby, Thank you! It's always great to know we made a difference. Waygo Team

Rated 5 out of 5 stars

Great experience

Everything was easy. We took a shuttle to the car rental agency. The reception and staff were pleasant. Check-out was quick. Very good experience!

June 30, 2025
Unprompted review
WayGo Car Rental logo

Reply from WayGo Car Rental

Hi Melanie, Thank you! It's always great to know we made a difference. Waygo Team

Rated 5 out of 5 stars

From the moment I stepped into the pick…

From the moment I stepped into the pick up office, the staff where extremely helpful friendly and attentive to my needs . Fast and easy . Waygo moto
Easy come easy go was exactly what I experienced.
Kind Regards
Les Kelly

July 3, 2025
Unprompted review
WayGo Car Rental logo

Reply from WayGo Car Rental

Hi
Leslie, Thank you! It's always great to know we made a difference. Waygo Team

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