Good quality products. Very specialized for water sport and game equipment’s. Fast delivery. Website could be improved as not easy to navigate. Mail received should be in Inglish…I need to use google... See more
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Unprofessional and sneaky. Ordered swim goggles, and despited 2 follow ups they did not arrive. The customer service lied to me about the delivery date, and told me that they will resend.... See more
Company replied
I had lack of dispatch information and got email saying that my package is lost, however I received my package in the following day. I think the problem is with their delivery team, booking items with... See more
Company replied
All the products I ordered authentic great products. The company sends them as they promise and share the shipping details right away. I am happy with my purchase and I will order again. I would recom... See more
Company details
Written by the company
Willkommen bei Watery.ch! ALLES FÜR DEN WASSERSPORT ✔ Bademode ✔ Schwimmausrüstung ✔ Schnorcheln ✔ Freiwasser ❤ 08:00-22:00 Betreuung ❤ Schnelle Lieferung ❤ +300.000 zufriedene Kunden
Contact info
Switzerland
- +43 670 3080033
- support@watery.ch
- watery.ch
3.8
Great
745 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Unprofessional and sneaky.
Unprofessional and sneaky.
Ordered swim goggles, and despited 2 follow ups they did not arrive. The customer service lied to me about the delivery date, and told me that they will resend.
I told them I don't want the product anymore (after almost 3 weeks of waiting), return my money.
They said fine, but only after the package has been received by them (I had no idea or control where the package is in world), so told them, that is not okay. I am not responsible for returning it, I want my money now.
They refunded the order a few days later, except the shipping cost. I don't know what they are thinking but apparently, a delivery that never shows up, must by still paid by the customers????
I emailed them again and they also refunded the shipping cost.
Absolute nightmare company and unprofessional and sneaky.
September 1, 2026
Unprompted review
Reply from Watery.ch
Hi Toni,
Thank you for taking the time to share your experience.
We are truly sorry to read about what happened. We completely understand your frustration with the long wait, the conflicting information you received, and the way your refund was handled. This is certainly not the experience we want our customers to have.
If your case has still not been fully resolved, please send us an email with your order number and mention your Trustpilot review. We will reopen your case and review the entire process thoroughly.
Best swimming regards 🏊♂️
Mikkel / Watery.ch
No delivery
So far, I have not received my order, although it has been paid for. I have sent three follow-up messages, but the only response I received was that the carrier had been contacted. At this point, I simply want either the product I ordered or a full refund.Bestellung CH1034595
August 10, 2026
Unprompted review
Reply from Watery.ch
Hi,
We’re very sorry to hear about your experience. We completely understand your frustration, especially after having already contacted us three times without receiving a clear resolution. You should of course not have to chase us for an order that has already been paid for.
We sincerely apologize that you still haven’t received your order and that we haven’t been able to provide you with a satisfactory answer. We understand that at this point you simply want either the product you ordered or a full refund.
Unfortunately, we’re unable to see your order number from this Trustpilot review, so we can’t look into the specific case from here. Please feel free to send us an email with your order number, and we’ll look into the matter right away and help you get this resolved as quickly as possible.
Once again, we’re truly sorry for all the inconvenience and frustration this has caused.
Best swimming regards,
Emil / Watery.ch
Alles gut mit watery
August 5, 2026
Unprompted review
Reply from Watery.ch
Hallo Gerold!
Vielen Dank für deine Bewertung! Es ist super, dass alles gut mit Watery ist! 🙌 Das freut uns riesig zu hören. 😊
Mit den besten Schwimmgrüßen, Emil / Watery 💙
Horrible experience
Horrible experience. I ordered some products, they never arrived, had to contact them several times, until they said it was returned and that they would send them again. This never happened. So I asked for a remboursmend. After nearly 3 months, they gave some of the money back. Don't recommend this company.
June 2, 2026
Unprompted review
Reply from Watery.ch
Hi Willi,
Thank you for your review and for sharing your honest feedback. We are very sorry that your experience with your order did not meet your expectations.
We completely understand your frustration that your items never arrived, that you had to contact us several times, and that the refund took much longer than it should have. This is certainly not the experience we want our customers to have.
We take your feedback very seriously and use it to continuously improve both our processes and our customer service.
Best swimming regards,
Oscar
Good quality products and wide choice
Good quality products. Very specialized for water sport and game equipment’s. Fast delivery. Website could be improved as not easy to navigate. Mail received should be in Inglish…I need to use google translator to understand 😊
July 6, 2026
Unprompted review
Reply from Watery.ch
Hi Claudio,
Thank you so much for your feedback! 🙌
It's absolutely fantastic to hear you love our specialized water sports gear and experienced such fast delivery 🌊 That's exactly what we strive for! We've noted your comments about website navigation and email language for future improvements. 😊
Best swimming regards,
Emil / Watery 💙
Never got the order nor my money back
The ordered package never arrived and because I cannot return a package that I never got, I don't get my money back from watery. Support didn't help much either.
June 23, 2026
Unprompted review
Reply from Watery.ch
Hi Tina,
Thank you for your review and for sharing your experience. We are very sorry that you never received your order and that you have had difficulties getting your money back.
We completely understand your frustration, especially when you have been waiting for your order and did not feel sufficiently helped by our customer service. This is certainly not the experience we want our customers to have.
Please feel free to contact us by email so we can look into your order and see if we can find a solution to the issue.
Best swimming regards,
Oscar
Terrible experience
Terrible experience. Ordered two months ago. No update or delivery. DO NOT ORDER FROM THIS SITE!
May 28, 2026
Unprompted review
Reply from Watery.ch
Hi,
Thank you for your review and for sharing your experience. We are very sorry that you have been waiting so long for your order without receiving an update or your delivery.
We completely understand your frustration, especially after waiting for two months. This is certainly not the experience we want our customers to have. We take your feedback regarding the lack of communication and delivery very seriously and will use it to improve our processes.
Best swimming regards,
Oscar
Poor Service from Start to Finish
I chose to order from Watery because their website stated a delivery time of 2 to 3 days. Since I was leaving for vacation, I even paid extra for priority order processing to make sure the swimming goggles would arrive in time.
Despite this, the package was not even registered with the shipping carrier within the promised delivery timeframe. As a result, I was at serious risk of not receiving the product before my trip, making the purchase pointless for its intended purpose.
I contacted customer support both by email and through the live chat. In the chat, my request was repeatedly dismissed, and the conversation was closed several times before I received any meaningful assistance. This left me with a very poor impression of their customer service.
The advertised delivery time was the main reason I chose to order from Watery. If they were unable to meet that timeframe, I expected them to either provide a proper solution or take responsibility for the delay.
Unfortunately, my experience was marked by missed delivery expectations, poor communication, and unhelpful customer service. Based on my experience, I cannot recommend shopping with Watery.
July 6, 2026
Unprompted review
Long delivery delay
Watery claims to deliver in 3-5 days. After 2 (bad) experiences, this is not true. Last order was 18 days… Customer service has no clue and can’t give you informations. If you are in a hurry, don’t order by Watery.
June 26, 2026
Unprompted review
Reply from Watery.ch
Hi Olivier,
Thank you for your feedback.
We're sorry to hear that you've had two disappointing experiences with our delivery times. We completely understand your frustration when the actual delivery takes significantly longer than the advertised timeframe, especially if this has happened more than once.
We also understand that it's frustrating when customer service is unable to provide clear information or updates about your order. In situations like these, timely and accurate communication is especially important.
We're sorry that your experiences have left you with this impression of us. If you'd like, please share your order number here, and we'll be happy to review your latest case again.
Best swimming regards 🏊
Mikkel / Watery.ch
Super Slow
Super Slow
Ordered on May 26th. Hasn't shipped yet and it is June 2nd.
It is made to look like a Swiss shop but it is not. Stay away
June 2, 2026
Unprompted review
Reply from Watery.ch
Hello Roswitha,
We understand why you’re frustrated. If you ordered on May 26th and by June 2nd the order still hasn’t shipped, that’s clearly not the experience you expected.
We’re sorry that this delay has caused disappointment. Delivery times should be transparent and reliable, and when something doesn’t move as planned, you deserve a clear explanation.
Please send us your order number so we can immediately check the status of your shipment and clarify what has happened.
With the best swimming regards 🏊
Mikkel / Watery.com
Terrible customer service, slow delivery, refund not paid
I have two issues with this company:
1. The delivery time is claimed to be 3-5 days. I paid extra to have my order sent as quickly as possible, only to receive it after 10 days! It arrived too late so I had to buy the product elsewhere but when I asked for the return cost to be waived I was denied my request and told I still need to pay the Fr.8.- (plus the Fr.2.- for quick sending). So because of Watery's choice to use a slow delivery method I am paying Fr. 10 extra on a product I can no longer use.
Terrible customer service!! Unreliable delivery times!!
2. Customer reviews are asked for (with an incentive if you fill it out) directly following the order and before you can know if they deliver on their services. So the large number of good reviews come from people who haven't yet had a chance to see if the company is any good. I wonder how many other people regret leaving a good review!
Update: 4.5.26
I was contacted by Katrine from customer service in Denmark and promised a full refund without shipping costs and was asked to adjust my review. I send back the package a month ago and never received the refund. So Watery now has the product I'd ordered and my money.
Definitely don't trust this company!!!
March 27, 2026
Unprompted review
Reply from Watery.ch
Hi Lisa,
Thank you for your review - we are truly sorry to hear about your experience.
First of all, we sincerely apologize for the delayed delivery. While we state a delivery time of 3-5 days, and this is successful in about 9 out of 10 cases, it is unfortunately not good enough when it doesn’t happen - especially when you have paid extra for faster shipping. We completely understand your frustration that the package did not arrive in time.
Regarding the return costs, we do follow our standard return policy, but we understand that this situation did not meet your expectations, and we will take this into consideration when evaluating how we handle similar cases in the future. We would also very much like to take a closer look at your case; however, unfortunately, we have not been able to locate you in our system based on the information available here. Therefore, please feel free to reach out to us at support@watery.ch.
Regarding reviews, we truly value all feedback - both before and after delivery. Our intention is never to mislead, but we understand your point, and it is valuable input that we will take into account moving forward.
We are genuinely sorry that you have had a poor experience with us, and we hope to have the opportunity to provide you with a better experience in the future.
Best swimming regards 🌊
Katrine / Watery.ch
Very good and open communication…
Besides of regular good communication there was extra proactive communication about potential delay with nice apologize. Really appreciated.
December 22, 2025
Unprompted review
Reply from Watery.ch
Hi Roberto
Thank you very much for your review 😊
We really appreciate your kind words. It’s great to hear that you valued not only the regular communication, but also the proactive update and apology regarding the potential delay. Transparency is very important to us, so we’re glad it was appreciated.
Best regards
Emil / Watery.ch
Long Delivery…..Terrible Service+
I regret to make an order in this website. I ordered the goods on 16th September and it is 24th and they didnt arrive. I called the swiss post and they stated that the order has not arrived in Switzerland yet. Which means it is Wednesday and it will go first to customs and then to swiss post. In other words I will need to wait at least 5 days more. It was an urgent order. In the website it is written 3-5 days delivery. This is wrong. The delivery is around 2 weeks or more. Terrible terrible. I am so angry.
September 24, 2025
Unprompted review
Reply from Watery.ch
Dear Diana,
Thank you for your review. We are truly sorry to hear that your experience with our delivery time did not meet your expectations – and certainly not the standard we aim for as a company.
It is absolutely understandable that this causes frustration, especially when it is an urgent order. The stated delivery time of 3–5 business days is based on normal processing and shipping times, but we acknowledge that delays can unfortunately occur.
That said, you should of course have received clear and realistic information about the delivery time at the time of ordering. We take your feedback very seriously and will look into how we can improve our communication and delivery estimates going forward.
Once again, we apologize for the inconvenience – and thank you for bringing this to our attention.
Emil / Watery.ch
The return policy is ridiculous
The return policy is ridiculous. Not worth shopping, especially items in which you need to try on! Never buying again.
August 24, 2025
Unprompted review
Reply from Watery.ch
Hello,
Thank you for your review. We are sorry that our return policy did not meet your expectations. We would be happy to assist you and find a solution to ensure you are satisfied.
Please contact us directly at support@watery.ch, so we can help you as quickly as possible.
Best swimming regards,
Emil / Watery.ch
Second Time I Order
Second Time I Order. Fast dilivery and good Service. Hi a head
July 19, 2025
Unprompted review
Reply from Watery.ch
Guten Tag Ninette,
Vielen Dank für deine erneute Bestellung und die nette Rückmeldung! 😊
Es freut uns sehr, dass du sowohl mit dem Service als auch der schnellen Lieferung zufrieden bist.
Wir freuen uns schon auf deine nächste Bestellung – immer gerne wieder! 💙
Die besten Schwimmgrüße 🏊♂️
Watery.ch/Katrine
All the products I ordered authentic…
All the products I ordered authentic great products. The company sends them as they promise and share the shipping details right away. I am happy with my purchase and I will order again. I would recommend this company with no hesitation.
June 27, 2025
Unprompted review
Just don't
As I can't reply to a reply, adding another review.
It took over 10 days to get my package (promised was in like 4 days max).
They keep on replying in German, although I write in English. Basically no problem, I just find it a bit weird.
Also only in the first communication with them called me "frustrated" even though at that point I was just wondering, when the package arrives.
I am waiting for my refund now and had to write them another e-mail before they actually send me the money back?!
Good point for not asking me about my account details, as I thought they will.
Clear "no" for this company from my side.
May 27, 2025
Unprompted review
Reply from Watery.ch
Dear Zita
Thank you for your additional feedback. We’re truly sorry to hear about the delays and the communication issues you've experienced.
First, we sincerely apologize that your package took longer than expected to arrive. Delivery delays are frustrating, especially when they exceed the estimated timeframe. We're actively working with our logistics partners to minimize such cases.
Regarding our language use: we try to respond in the language of the customer's message, and if we failed to do so consistently, that's our mistake – and we’ll take it onboard to improve.
We're especially sorry if any wording came across as dismissive or inappropriate (like referring to you as “frustrated” early on). That was not our intention, and we appreciate you pointing it out.
As for your refund – thank you for your patience. It should be processed shortly if it hasn’t already been completed. You’re right to expect timely communication and fast handling, and we’re sorry it required a follow-up.
While we're disappointed to have lost your trust, we still appreciate your honest review – it helps us improve.
Kind regards,
The Watery Customer Care Team
Super quality for the price
Super quality for the price, it just takes a bit of time to get through customs. If you are ordering outside of the EU, calculate 2 weeks with priority packing.
May 18, 2025
Unprompted review
This seems to be a scam
This seems to be a scam, parcels dont arrive and AI is answering Emails, dont buy with advance payment!!!
April 20, 2025
Reply from Watery.ch
Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we completely understand your frustration. Please know that we take all feedback seriously, and it is certainly not our intention to give the impression of being untrustworthy or unresponsive.
We acknowledge that delayed or missing parcels are unacceptable, and we deeply regret any inconvenience this has caused. Additionally, our customer support should always be human-driven, and we are looking into this to ensure that responses are timely and accurate.
We would love to look into your case and resolve the situation as quickly as possible. If you haven't already, please email us directly at support@watery.ch with your order number so we can investigate the issue and find a solution, whether that’s a replacement or a refund.
We apologize again for any inconvenience and appreciate your patience as we work to resolve this.
Got my package,all good just a little delayed
I had lack of dispatch information and got email saying that my package is lost, however I received my package in the following day. I think the problem is with their delivery team, booking items with wrong consignment type. My package was delivered as "letter" which is 1.1kg. Probably the delivery agent in the following country just gets stuck as it is not a letter, and it cannot be delivered as it has a consignment number.
April 11, 2025
Unprompted review
Reply from Watery.ch
Hi,
Thank you for your feedback and for sharing your experience with us! We’re glad to hear that you eventually received your package, though we understand the delivery delay and confusion must have been frustrating.
We’re constantly working with our delivery partners to ensure that everything runs smoothly and to avoid such issues in the future. Your input is really helpful, and we’ll pass it on to improve our shipping processes.
We’re grateful for your patience and understanding, and we hope your next experience with Watery.ie will be smoother.
Thank you again for shopping with us, and we look forward to welcoming you again soon!
Best swimming wishes,
Nicoline / Watery.ch🌊
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