I definitely stated I wanted digital code for my application as it was difficult for me to get to pharmacy. Not till I tried to use it did I find out code was not 22 digits.only 8, Would have been g... See more
Company replied
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See what reviewers are saying
Truly awful clothes came out smelling like a dead dog ,drier despite being on hot setting for 45 mins clothes very wet, exhaust vent from machine blowing ambient air, Never again, not what you need w... See more
Company replied
Went to use washing machines and dryer last week. Had washes in both the small and large machine which worked fine. Too the washing out to put in the dryer. Paid the 10.50€ , dryer went through the mo... See more
Company replied
I dislike the fact the one don't get a notification 5mins to finishing time like stated on the remote screen and again there is no provision for sitting if u choose to wait for ur laundry. People even... See more
Company replied
Company details
Written by the company
Offering 24/7 outdoor self-service laundry machines, providing access to large-capacity and energy-saving rapid laundry services. More than 600 self-service launderettes are installed across Ireland. Find us in the car park of your supermarket, local petrol station or shopping centre.
Contact info
A4 Alexander House, Tallaght Cross East,, D24 CX9R, Dublin, Ireland
- 014572121
- customercare@photo-me.ie
- revolutionlaundry.ie
1.8
Poor
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I definitely stated I wanted digital…
I definitely stated I wanted digital code for my application as it was difficult for me to get to pharmacy.
Not till I tried to use it did I find out code was not 22 digits.only 8, Would have been great experience if it had woirked!
July 10, 2026
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Dear Liz,
We’re very sorry for the inconvenience and understand how frustrating this must have been.
When applying for an Irish passport using an online photo code, the DFA website offers two photo providers. If the website was only requesting an 8-digit code, it is likely that the incorrect provider was selected.
Please make sure to select Photo-Me as the photo provider. You should then be able to enter the full 22-digit digital photo code provided by the Photobooth.
Should you need any assistance, please contact our Customer Care team. We will be happy to guide you through the steps.
Kind regards,
Customer Care Team
Proper guidelines were followed for the…
Proper guidelines were followed for the 18 euro refund but they keep claiming there weren't. They were sent sent screenshots form my bank staements to prove payments were made but yet like to pretend its some sort of goodwill gesture. The hassle you have to go through when their machines done work or wreck your clothes and to then have to pretend they are no nice to refund a fraction of what's owed.
May 18, 2026
Unprompted review
Did not spin, and dryer did not dry
Clothes came out soaking wet, does not seem to have a spin cycle. Put them in the dryer for 30 mins to try and get the water out, as I could not physically carry them home they were so sodden. Waited 30 minutes for the dryer to finish, but the clothes were not any dryer! They where not even warm when I opened the door. I see other users have reported these issues. A machine that does not spin that forces you to pay for a dryer that does not heat up seems like a scam to me.
May 10, 2026
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Jennifer,
Thank you for your review. We're very sorry to hear about your experience. What you've described is certainly not the standard we aim to provide, and our machines are not intended to operate this way. Please contact our customer care team so we can investigate it and issue a refund. You can also apply for a refund using our online form: https://help.me-group.ie/help/how-to-get-a-refund. Apologies again for the inconvenience it has caused.
Truly awful clothes came out smelling…
Truly awful clothes came out smelling like a dead dog ,drier despite being on hot setting for 45 mins clothes very wet, exhaust vent from machine blowing ambient air,
Never again, not what you need when touring in a motorhome, will wash clothes in sink next time for better results
May 1, 2026
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Anthony. Thank you for your feedback. We know how important it is to have a reliable laundry stop when you are travelling. What you've described isn't the experience we want anyone to have.
Our machines are regularly cleaned and serviced, so we'd really like to investigate what happened here. Please reach out to us at customercare@photo-me.ie with the location so we can look into it and issue you a refund.
Warning: Allergy nightmare
The products dispensed in your machines are so heavily scented pungent, it's borderline nauseating, and is making my skin burn. I have had to air my laundry outside and/or re-wash them to get rid of the extremely concentrated, unplesant fragrance. There is NO possible way these are 'eco-friendly' or hypoallergenic. They are a nightmare for anyone with allergies, respiratory issues, skin sensitivies, etc., not to mention that fragrance is a known endocrine (hormone) disruptor. Clothes should be clean when they come out of a machine, not saturated with toxic, allergy-inducing chemicals! If you have asthma, allergies, eczema, or children in the home, stay far away from these facilities as they may be endangering your health.
Regarding the reply from customer service below:
1. EcoLabel is NOT the same as hypoallergenic, so the claim still does not stand.
2. I have already written to your customer service department on WhatsApp, and after 6 days, still no reply. I find it interesting that a public review will gain the company's attention, yet dedicated customer service channels seem to be ignored? Please review your WhatsApp messages and you will be sure to find my contact information including the location.
April 10, 2026
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Edited:
Dear customer,
Thank you for your edited review. We apologise for the delay in replying to your message. Our customer care agent called you last week but couldn't reach you.
We see from your message that you used a Wash-ME in Tramore, but we have 3 locations there. Can you please email us at customercare@photo-me.ie with the machine code or the exact location where you used our machines?
We need more details to investigate this. Our customer care team will provide you with a refund, which will be arranged via email.
Our customer care team will issue a refund to you via email.
We apologise again for the issue and look forward to hearing from you.
---
Dear customer,
I am truly sorry to hear about the skin irritation and respiratory discomfort you experienced after using our facility. We take feedback on health and safety very seriously, and I would like to provide some clarity about the products dispensed from our machines.
Our Wash-ME (formerly Revolution Laundry) machines use Eco Wash detergent and GREEN'R Ultra Soft fabric softener, both with the EU Ecolabel (ES-CAT/039/002 and BE/039/001, respectively).
The EU Ecolabel is a high-level environmental certification that guarantees the products meet rigorous standards for both performance and reduced environmental impact. Furthermore, they comply with EU REACH regulations and contain no "substances of very high concern".
While these products are designed to be environmentally friendly, they are not completely fragrance-free. The detergent contains <5% perfumes, and the softener is a perfumed formula designed to leave a fresh scent.
Our machines use automatic dosing systems calibrated by technical services to ensure the correct amount of product is used based on water hardness. This is intended to minimise water pollution and prevent over-saturation. But we understand that even low levels of fragrance can be problematic for some individuals with severe allergies or chemical sensitivities.
We will share your feedback with our technical team to ensure our automatic dosing systems are performing as intended. Can you please contact our customer care team at https://help.me-group.ie/help/speak-to-someone to let us know which location you used our machines at so we can investigate further and offer you a refund?
Kind regards,
Wash.ME Ireland Team
Not worth the hassle.
Went to use washing machines and dryer last week. Had washes in both the small and large machine which worked fine. Too the washing out to put in the dryer. Paid the 10.50€ , dryer went through the motions and didn't even heat up, clothes wet and cold when cycle finished, wasted 45 minutes sitting there, send an email to customer service straight away and another a few days later and still no reply from customer service. Won't be using them again, I'll stay with speedqueen from now on.
March 7, 2026
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Anita,
We’re very sorry to hear about your experience with our dryer and the lack of response from our customer service team. This is certainly not the standard we aim for, and we completely understand your frustration. If you could share your details with us, we would be happy to check what happened and ensure it doesn’t happen again.
We’d like to make this right. You can apply for a full refund for your session by submitting a request here: https://help.me-group.ie/refund-redirect.
Thank you for bringing this to our attention, and we truly apologise for the inconvenience caused. We hope you’ll give us another chance in the future to provide a better experience.
Kind regards,
ME Group Ireland
Trash machines dont work half the time…
Trash machines dont work half the time I go there, owed about five refunds that they refuse to process, customer service is worthless just look at the reviews tells you everything you need to know.
February 27, 2026
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi,
As mentioned previously, we have already issued several refunds to your account. For your most recent request, we need valid proof of purchase to confirm the transaction. The screenshots you shared do not fulfil this requirement, so we cannot authorise any additional refunds. We have already addressed your prior inquiries, and we cannot proceed with more requests without valid proof. Thank you for your understanding. If you have more questions, please reach out to our customer care team.
Tried to dry a mountain of wet clothes…
Tried to dry a mountain of wet clothes and got a “load needs to be redistributed” error message ( the load was nowhere near too heavy ). I stopped the dryer and redistributed the load to no avail. As I still had a mountain of wet clothes I paid for another cycle and got the same error message. I then took the load to a service that actually works. I phoned the “helpline” and was sent a text linking me to the company for a refund. I filled in the details and was told I would be refunded within 5 days. This has long passed and NO REFUND. I don’t think this company is a scam; they are just hopelessly incompetent at resolving issues. These machines fail and the company needs to find a way of effectively dealing with that. I threw away £14.00 on this company and they are failing to refund me. Please bear this in mind before using their machines!…Have received a reply from the company telling me that my complaint has reached their Irish branch and that they can’t help me if my complaint is based in the U.K. This is more blatant incompetence from this company. I give a Trustpilot review and the company’s response is ‘we’re the Ireland branch so we can’t help you, you have to contact our U.K. branch’. This is why this company’s Trustpilot score is so abysmal. They refuse to reform their own failings and blame it on the customer. 1 star is too high a score.
December 27, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Andrew,
Thank you for your reply. We’re here to help, regardless of where you used the service. As mentioned, we just need to understand whether you used the machines, and depending on the location, we have the guidance to assist with your refund. That’s why we need clarification about the location.
Please contact our customer care team at customercare@photo-me.ie, so we can review your case and take the necessary steps for your refund.
Thank you!
---------
Hi Andrew,
Thank you for contacting us, and we’re sorry to hear about your experience.
We have checked our system and have tried to locate a refund application under your name; however, we have not received any refund request matching your details.
Could you please confirm whether the machine was used in Ireland or the UK? You have reached the Irish customer care channel, so we just want to ensure your query is directed correctly.
If the machine was used in Ireland, we are more than happy to assist you with a refund. Please contact our customer care team directly at customercare@photo-me.ie with the details of your transaction (location, date, and refund amount). Our team will process the refund as soon as we receive the required information.
If the machine was used in the UK, please let us know and we will advise you of the correct contact details.
We apologise for the inconvenience caused and appreciate your patience while this is resolved.
Such a useful service
Such a useful service. I am renting and finding these machines so handy to get a large volume washed & dried in a short space of time.
November 16, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi there!
Thank you so much for the 5-star review. We're delighted to hear that the service has been helpful for you, especially when you need to get a large load washed and dried quickly. That's exactly what our high-capacity machines are designed for, and it's great to know they're making things easier.
Thanks again for choosing Wash.ME! 🙌
Would not recommend these washing…
Would not recommend these washing machines
November 8, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Mikey, we're really sorry to hear that you had a bad experience. Could you please contact our customer care team at https://help.me-group.ie/help/speak-to-someone and share more details about what happened? You may be entitled to a refund. They'll be happy to look into it for you and help resolve the issue.
I dislike the fact the one don't get a…
I dislike the fact the one don't get a notification 5mins to finishing time like stated on the remote screen and again there is no provision for sitting if u choose to wait for ur laundry. People even forgets their laundry in the wash tub creating havoc for others. Location M30 shell v power petrol station.
October 22, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Queen, thank you so much for your thoughtful feedback! 💙
Our professional washers are designed to allow you to start a cycle, check the timer on the display, and make the most of your time while the wash runs, whether that's grabbing a coffee or topping up the tank. The washers remain locked until the cycle is over. That's why they don't currently include additional facilities.
Our IT team is developing a new system to enhance customer notifications, including alerts when a cycle is nearing completion. It will also help reduce situations where laundry is left unattended. We completely understand how frustrating that can be, and we're always looking for ways to make the Wash.ME experience smoother and more convenient.
Keep an eye on our socials for updates on these improvements!
Disastrous experience
I stood for 30 minutes in the rain trying everything to get the dryer to work. A very small child and a baby in the rain with me. I called the number multiple times and never connected. Sent multiple texts to WhatsApp help. No reply. It had no problem taking my money twice though! Such a stressful and disappointing experience. It truly ruined my day.
September 10, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi,
We are very sorry for the inconvenience you experienced today. Unfortunately, we are currently experiencing an issue with our phone line, which is why you were unable to reach a customer care attendant.
Please note that our team has already been in touch with you via WhatsApp, and the full refund has been processed to your bank account. You should receive it within 5 working days.
We sincerely apologise for the stress and frustration this situation has caused, especially with a small child and a baby in your care. Your feedback is very important to us, and we are taking steps to ensure this does not happen again.
Thank you for your patience and understanding.
Kind regards,
ME Group Ireland
Never again. Items not clean
My machine broke-down so I needed to use this facility to wash the wet towels from the floor and some lightly soiled garments. Very unhappy with the results. Nothing seems to be washed clean. I regret not reading the reviews first! Never again
August 12, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Eleonor,
Sorry to hear this! That's definitely not the experience we want our customers to have. You're entitled to a refund, and we're happy to arrange it for you. Could you please contact our customer care team at https://help.me-group.ie/help/speak-to-someone with the location and details so we can resolve the issue quickly? We appreciate you letting us know.
If there was a no star I would click on…
If there was a no star I would click on that.... This was simply a horrible experience I paid 12E for two large towels... It never moved yo spin... No-one answered the call centre.. I had to haul two saturated towels out of the machine and drag back to my car. I selected 18kg wash and found it very expensive... This was the laundry on the Ennis Road in Limerick... My advice go to the Tesco laundry Matt on the Coonagh roundabout... Lots of machines and cheaper.. 10E for 18kg wash... So so disappointed...
August 9, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Adrienne,
We're really sorry to hear about your experience. That's not the level of service we aim to provide. We want to investigate what happened at the Ennis Road location and assist in resolving this matter for you.
Could you please contact our customer care team at https://help.me-group.ie/help/speak-to-someone with the details?
Also, we are more than happy to offer you a refund. Please request it at https://help.me-group.ie/refund-redirect. Apologies again for the inconvenience!
Good experiences so far
I am utterly surprised with the reviews here.
I started using this service since last October and have not looked back, even though it is not perfect. I will start with the CONS then PROS.
CONS:
1. You will never know if the machine is broken until you get there.
2. People leaving their laundry in overtime and there is no regulation or monitoring.
3. Some locations are impossible to find parking.
4. The app doesn't show all the locations sometimes.
PROS:
1. Powerful machines, 40C dried 20KG in 20mins
2. Washing is always clean
3. If one machine doesn't work, the other one is only 15 mins drive away (Southend)
4. I can do laundry anytime of the day or night
5. No need to worry about looking for coins
6. If the machines is broken, just call in and it is normal fixed the next day.
It is slightly expensive than a coin operated launderette, but the machines are guaranteed powerful especially the tumbler, whereas I had many experiences that I would spend for that £5 for a 20KG load at coin launderettes and still not dried.
It will be perfect if the app is interactive, such as showing LIVE status of which machines at working/broken/occupied with time left, etc. The map to be more accurate with locations.
October 5, 2024
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Angelita,
Thank you so much for your detailed and thoughtful review. We really appreciate you taking the time to share both the pros and cons of your experience with our self-service launderettes.
It's great to hear that you've had good experiences since starting in October, and we're glad to know that the power and convenience of the machines are making laundry day a bit easier for you!
We do want to let you know that you're reviewing Wash.ME Ireland, while it sounds like you've been using the machines in England. These are operated by a different subsidiary of ME Group International PLC. To ensure your feedback reaches the right team, you can leave a review here:
👉 https://www.trustpilot.com/review/revolution-laundry.com
That said, your suggestions are incredibly valuable, and we're happy to share that a new and improved app is on the way, with features like live machine status, better location mapping, and more intuitive navigation. This upgrade is being developed at a group level, so it will benefit users across all regions. Keep an eye on our social media channels for updates!
Thanks again for your honest review and support!
Warm regards,
The Wash.ME Ireland Team 💙
If I could give less than one star, I would.
The "washing machine" doesn't actually wash. It instead gives it a "dry wash."
I say this because after getting two of their machines to wash two batches of my laundry (so one per machine), I was appalled by the wash. It's as if it washes the clothes without any water, as they came out only slightly damp and with the stains intact. Furthermore, the clothes still smelled of sweat and other odours.
It is evident that these machines are not fit for purpose, and they're not useful to anyone, given how badly they 'wash' clothes. In my opinion, this service shouldn't even exist if it cannot fulfil its purpose. I also saw the machine while it was rotating and I saw the maximum water line... The water couldn't even reach over the bottom of the washing machine hatch, so you wouldn't even be able to see the water. This leads the impression that you pay money for a placebo.
This is unacceptable and I would like a refund as the service doesn't fulfil what is advertised.
May 23, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi Jolanta,
We're very sorry to hear about your disappointing experience with our washing machines, and we completely understand your frustration. Your clothes should come out clean, fresh, and properly washed, and anything less is not the standard we strive for.
We take issues like this very seriously. Please contact our Customer Care team at customercare@photo-me.ie so we can investigate this further.
In your email, please provide the exact location of the machine you used so we can quickly send our technician to inspect the machine and process your refund.
We kindly ask you to include the word "Trustpilot" in the subject line so we can offer you an exclusive discount code if you are open to giving us another chance.
Thank you for bringing this to our attention. We're committed to making this right.
Warm regards,
The Wash.ME (formerly Revolution Laundry) Team
Truly terrible
Truly terrible! Ridiculously expensive and doesn't wash the clothes properly. Unless your clothes only need a tiny rinse these are useless
May 26, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
We're sorry to hear you had a bad experience. We'd really like to make this right. Please contact our customer care team so we can check which launderette you used to fix the problem, issue a refund, and send you a discount code.
You can reach us at reviews@me-group.ie.
Thanks for your feedback, and we hope to hear from you soon.
– The Wash.ME (Revolution Laundry) Team
Expensive!
Expensive!! Machines not working today. No one answering calls and noone phoned me back.
February 26, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Hi,
Our lines are open every day from 7 AM to 10 PM. We will look into why you were unable to reach us by phone.
If you need any assistance or would like a call back, please contact our customer service team at customercare@photo-me.ie, and we will be happy to get back to you.
You may want to check the machine in…
You may want to check the machine in Ballinrobe Co. Mayo as all it does is took my money and machine not working.
February 24, 2025
Unprompted review
Reply from Wash.ME (formerly Revolution Laundry)
Thank you for reaching out and sharing your recent experience with us. I’m truly sorry to hear that our machine didn’t meet your expectations and that your wash didn’t go as planned.
To assist you further, I would recommend reaching out to our Customer Care team. They’re well-equipped to investigate any service issues and help you with refund. You can contact them directly at customercare@photo-me.ie, and please feel free to provide any additional details about the location and time of use to help expedite the process.
Very bad don’t wast ur time and money
Very bad don’t wast ur time and money
December 19, 2024
Unprompted review
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