Originally I was sent a locked device. The return was seamless, the courier collected the next day and I chose store credit. I selected my replacement device and it was delivered safe and sound.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I give the experience 4.5 out of 5 mainly because my phones battery die quickly. I am very happy with the phone. I love the way it looks and feels, and the internet is really fast. It’s an amazi... See more
Company replied
With a few teething problems during the start of my warranty claims, I can definitely say that my issues were prioritized with constant and very comprehensive feedback to keep me updated every st... See more
Company replied
The device is good but dirty , charging port too much dirty i had to go for mobile shop to clean it so i could charge it, also the charging cable come with the phone is not working
Company replied
Company details
Written by the company
Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.
Contact info
In5 Tech, King Salman Bin Abdulaziz Al Saud Street, 73000, Dubai, U.A.E.
- contact@revibe.me
- revibe.me
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Excellent and amazing i received my device like new not any issues same like new device everything is good thank you Revibe and revibe team
September 4, 2026
Unprompted review
The device quality are worth buying…
The device quality are worth buying for,and in less price,delivery service are good.
September 7, 2026
Unprompted review
Reply from Revibe
So glad you enjoyed shopping with us! Positive Revibe reviews like yours keep us motivated.
Reply from Revibe
Thank you for taking the time to leave such a thoughtful Revibe review. We're lucky to have customers like you!
Reply from Revibe
Thanks for sharing your Revibe review. We’re happy you had a great experience.
I have purchased iphone 13 pro Max just…
I have purchased iphone 13 pro Max just like a new ❤️, battery health 100 and no scratches look like a new, and power cable not working hand to hand return 30 Riyal on my account thank you revibe ❤️
September 5, 2026
Unprompted review
Reply from Revibe
What an amazing Revibe review — thank you! We put a lot of care into every order, and it's so rewarding to know it shows.
This is genuine product ...
This is genuine product ...
I am very happy
September 7, 2026
Unprompted review
Reply from Revibe
Thank you for your Revibe review. We truly appreciate your support!
In response to Revibe's claim that…
In response to Revibe's claim that their return policy is "crystal clear"🔮, here is their official Return Policy verbatim from their website:
Returning a device under the 10-day Return Policy:
We want you to feel happy and comfortable with your purchase. If you change your mind or feel the product is not right for you, our 10-day return policy covers you.
Change of mind: You can return your order within 10 days of receipt. A 10% processing fee of the total order value will be deducted.
Device defect: If there is a defect in your device, please submit a return request and it will be handled according to our warranty policy.
What is Revibe's refund policy?
We offer two ways to receive your refund:
Original payment method: Refunds are issued back to the payment method used during checkout within 7–10 business days.
Store Credit: Added to your account as a voucher code within 24 hours of return approval.
Where is the 290 SAR Fee in Your Policy?
There is ABSOLUTELY NO CLAUSE anywhere in Revibe's official policy that allows them to charge an extortionate 290 SAR shipping fee (over 35% of the total 820 SAR laptop price) to hold or send back a customer's returned property after rejecting a claim!
Financial Strain & Disruption to Work/Studies:
I do not even have the money they are trying to force me to pay just to get the device back. I bought this laptop on installments via Tabby specifically for my work and studies because I could not afford a lump-sum payment. Due to Revibe delaying this entire process for nearly a month and now refusing to issue a refund while demanding an unreasonable fee that is completely beyond my budget, I am currently unable to perform my work and academic duties properly waiting to buy another laptop. The company completely fails to understand or care about the real hardship they are causing.
I provided clear, undeniable video evidence showing the key-mapping defect right upon receiving the unit. Dismissing customer proof, fabricating unwritten rules, and telling customers that "writing reviews will not change our stance" reflects a shocking level of neglegance and complete disregard for consumer rights.
September 7, 2026
Unprompted review
Reply from Revibe
Hello Al Saeed,
As we explained previously, the fact that you cannot find the specific clause in the section you quoted does not mean that the applicable policy does not exist.
We have already emailed you the direct link to the relevant policy section, along with a screenshot of the specific clause that explains the applicable shipping charges for an invalid claim. This was provided specifically to make the information clear and transparent to you.
At this point, we have shown you exactly where the information is stated and provided supporting evidence of the applicable clause. Is this not sufficient, or are you going to move the goalposts again and require something else?
We understand that you disagree with the policy and with the outcome of the inspection, but disagreeing with a policy does not mean that the policy does not exist or that it was fabricated for your case.
Best regards,
Revibe | Customer Experience Team
Claim rejected for laptop that was never delivered
In short, ordered a laptop, one of many over the years, the laptop did not arrive. Claim logged and they acknowledged the laptop was incorrectly delivered (apparently completely wrong city). Now a month later they finally advised the claim has rejected because they tested the laptop and said it was working. Well, I’m sure it is working but I can’t confirm that because I never got to get my hands on it.
Now they say I must pay to have the laptop re-delivered, I responded explaining the above but they just respond each day with the same exact message. Shocking level of support. Very disappointing considering I have really liked the quality of their devices.
August 27, 2026
Unprompted review
Reply from Revibe
Hello Robert,
We understand your frustration, especially given your previous positive experiences with our devices.
We will investigate this case thoroughly, review what happened with the delivery and the subsequent claim handling, and come back to you with an update.
We apologize for the inconvenience and appreciate your patience while we look into this.
Best regards,
Revibe | Customer Experience Team
Everything was great the whole process…
Everything was great the whole process was efficient
September 4, 2026
Unprompted review
Reply from Revibe
We appreciate you sharing this Revibe review. Glad you had a great experience!
Customer service
Customer service, delivery service, quality of products and the constant updates of the entire process makes my shopping experience the best.
August 28, 2026
Unprompted review
Reply from Revibe
Thank you for the positive Revibe review. It means a lot to our team.
Reply from Revibe
We’re grateful for your Revibe review. Thanks for choosing Revibe!
The quality of the device is…excellent
The quality of the device is magnificent and they delivered on record time
September 2, 2026
Unprompted review
Reply from Revibe
Thank you for taking the time to leave this Revibe review.
The device is in perfect condition and…
The device is in perfect condition and I am pleased how fast they deliver and I order a device In less than five days and I received so quick. Thank you for excellent service.
September 5, 2026
Unprompted review
Reply from Revibe
Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.
The customer service after sales is…
The customer service after sales is very poor. Even though some people respond to my negative review here, nothing happens. They say they understand the frustration that I’m feeling but after all, there’s no progress with my concern.
September 4, 2026
Unprompted review
Reply from Revibe
Hello Michael,
We understand your frustration, but we kindly ask you to give our team the necessary time to work on your case.
We are not ignoring your concern, and progress sometimes takes time, especially when the case requires investigation or coordination between different teams. Our responses to your reviews are not intended to replace the work being done on your case; they are simply part of keeping communication open.
Please allow the team the time needed to complete the process and provide you with a proper resolution.
Best regards,
Revibe | Customer Experience Team
Reply from Revibe
We love hearing this! Your Revibe review just made our day. Can't wait to welcome you back.
Device is in good condition
Device is in good condition. It looks like new phone.
August 25, 2026
Unprompted review
Reply from Revibe
So glad you enjoyed shopping with us! Positive Revibe reviews like yours keep us motivated.
Reply from Revibe
What an amazing Revibe review — thank you! We put a lot of care into every order, and it's so rewarding to know it shows.
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