Rave Coffee Reviews 

Coffee is still brilliant but recently the service has been poor, there wass a price hike due to the cost of living crisis and since then it seems like they have been cutting corners, it used to be 24hrs from your order renewing to you recieving the delivery but for my last 3 orders its been over a week, my latest one Rave told me had been processed on the 15th but as of today 20th the parcel still item still isn't with Royal Mail and no tracking is avaliable. It is no longer reliable to be able to rely on which is such a shame as the product is overall good

I previously bought one of Rave’s blends and was really impressed, so I was excited to try my first single-origin coffee from them. Unfortunately, this bag was a real disappointment.

The beans tasted dull and lifeless, with very little aroma or sweetness. Instead of the vibrant, distinctive flavours I’d expect from a single origin, the coffee came across as flat and almost stale. I tried adjusting my grind size and brew recipe, but nothing seemed to bring the coffee to life.

I’m hoping I was just unlucky with this particular batch because my previous experience with Rave was much better. Sadly, this coffee didn’t live up to my expectations, especially for a single-origin offering.

I recently ordered three different bags of coffee from RAW Coffee. I’ve only tried one so far, but I’m really impressed and can’t wait to try the other two.

After placing my order, I had a couple of questions, so I sent them an email. Lily replied within half an hour, answered all of my questions clearly, and was incredibly friendly and helpful. It’s rare to receive such quick and personal customer service these days, and it really gave me confidence in choosing RAW Coffee.

Based on my experience so far, I would definitely recommend RAW Coffee. Excellent customer service and a company that genuinely cares about its customers.

Great coffee for starters!
Also, unlike most companies, when I send an email asking a question, you get a reply. Not just a generic reply either, a real person has taken the time to read my question and give an informative, friendly, useful response.
Website is easy to use too.

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes

Good beans but poor customer service in my opinion. The marketing is very slick and sets high expectations but in real life, the actual experience falls short.

have been a loyal Rave Coffee subscriber for 4 years now, and they never disappoint.

Monsoon Malabar is my absolute stock favourite—the quality and freshness of the beans are always spot on.
Managing the subscription is incredibly easy whenever I need to pause or change an order. Plus, their rewards system is a fantastic. Every now and then you get £25 to spend on trying different coffee. Last time a I got some Airscape coffee containers!

On top of the brilliant coffee and value, the staff are always highly responsive and friendly. Highly recommended!

I recently purchased a La Marzocco Linea Mini (which is an incredible machine), and wanted to seek out the best beans. I first tried a few bags from local coffee shops, which were good, but not that good. I then found Rave, and spoke to a delightful member of their staff called Lily who patiently listened to my waffle and recommended the Signature Blend No. 1. Folks, this is the most delicious coffee I've ever had. I've just finished my second latte and I normally only have a single cup. 10/10. In sum, this is the most incredible coffee by a fantastic company (they run on sustainable electricity, pay 1% of sales towards environmental causes, and support independent farmers). HIGHLY RECOMMENDED.

I don't think we will ever buy anything else!
Purchased a small bag to try after reading some great reviews and wow impressive, Fudge blend no. 5 ⭐
I've recommended to colleagues at work who have now also purchased and rated very highly.
Ordered an extra bag for father's day as he is a coffee lover - big time. I'm sure he'll be hooked and this time I'll use the referral scheme 🙂

Fab company! Lovely coffee. Had a problem with an order I needed to cancel and I was refunded in five minutes!

I ordered 1kg of Rave Signature Blend No.1 ground for "Filter/Stove top/AeroPress".

My main brewing method is pour-over filter coffee. Unfortunately, the grind size was far too fine for filter brewing. A typical V60 brew that should take around 3–4 minutes was taking close to 10 minutes to draw down, resulting in over-extracted and unpleasant coffee.

In my opinion, combining Filter, Stove top and AeroPress into a single grind setting is misleading, as each brewing method requires a significantly different grind size. A compromise grind may work reasonably for some methods, but it clearly did not work for filter coffee in my case.

What disappointed me further was that I left feedback about this issue and received no response.

The coffee itself may be good, but customers ordering coffee for filter brewing should be aware that the supplied grind may not be suitable for a proper pour-over experience.

Despite spending £204 on their website, my order hasn’t turned up. No correspondence for days. Terrible experience, avoid, buy elsewhere

Just came on here to review Rave Coffee, then saw some bad reviews. Not sure how that is possible!

A mate that knows coffee put me on to them. I had some signature blend sent out to me the very next day for only a little bit more than the Tesco Finest I was using. It is lovely lovely coffee.

I put a second order in for a vacuum tin, then saw the caps, I messaged them on Whatsapp and they added the hat in and even retro applied the 10% second order offer to the hat.

Melissa was very friendly, quick and the coffee is beautiful. I will definitely be coming back for more coffee and possibly more goodies! Many thanks!

I ordered the Aeropress, signature , Columbian el carmen, Ethiopian, Guatemalan (my fav so far), organic - my tastes have changed and now gone for a Costa Rican, Mexican and Kenyan - After spending a lot of money on coffee I what’s apped Rave and cheekily asked for a discount code if possible for my next order ….. Lily delivered! Not only superb coffee beans guys and I am a coffee nerd! They give fantastic service … I am soo impressed with them I had to share!

We've been subscribed for almost a year now and our experience has been great so far. We had one issue where Royal Mail had damaged to box and ripped the coffee bag open, but Rave were quick to send us a replacement. The coffee has been good and always freshly roasted.
The main reason for my review though is their subscription is a breath of fresh air compared to other services. We get a reminder a few days before to say that we will be getting our order soon, and with 2 clicks we can trigger the delivery early or ask to delay or skip. No extra login steps, no questions as to why you're skipping and no "dark patterns" that most other services do when dealing with a subscription.

I’ve been drinking coffee for over 20 years and regularly buy Swiss Water decaf, so I know what this type of coffee should taste like.

I tried RAVE for the first time based on their marketing and flavour description, but the coffee I received is nothing like what’s advertised. After grinding, it’s noticeably very light in colour and there is almost no aroma at all - it smells like stale coffee. The taste is extremely flat, more like tea than coffee, with no body or depth.

For a product that’s described as freshly roasted, this is very hard to believe. It simply doesn’t match the expected profile of Swiss Water decaf or the description on their website.

What also raised concerns for me is that my negative review on their website didn’t appear, and after looking into it I’ve seen other customers reporting similar experiences. That doesn’t inspire much confidence.

Overall, this feels heavily driven by marketing rather than actual quality. Very disappointing - I won’t be buying again.

Order number: #2489542

I don’t normally write reviews unless I’ve had an exceptionally good or bad experience. In this case, it’s very much the former.

Let’s start with the customer service, because honestly, I’m blown away by it.

I ordered 2kg of Rave’s Signature Blend as whole beans. What arrived was 2kg of the Signature Blend ground for espresso. The jury’s still out on whose mistake that was — I’m fairly sure I selected whole beans, but equally it could well have been a complete brain fart on my part.

Either way, I contacted customer service to ask whether I could return it and swap it for whole beans. Rave immediately replied to say it was no problem and that they’d send over the return details. Before I’d even had a chance to blink, another email arrived saying they were already sending a replacement order of whole beans — and that I could keep the ground coffee, with the lovely suggestion that I gift it to someone.

This is exactly the kind of customer care I’m simply not used to these days. Such a genuinely thoughtful gesture, and the sort of thing that creates a customer for life. That’s certainly the case here. The replacement beans arrived the very next morning, which completely knocked my socks off, especially given that 2kg of Signature Blend is far from cheap.

The packaging also deserves a mention. It may seem like a small detail, but the bags have a lovely tactile feel that immediately conveys quality and care. Everything about it feels considered and premium, and it speaks volumes about a company full of talented people who clearly care about what they do.

And finally, the coffee itself.

What can I say? It’s superb. Smooth, with a delicious light crema, low bitterness, slightly nutty, with lovely chocolate notes running through it. It’s genuinely excellent coffee, and it’s already made me want to try more of Rave’s blends.

I was recently made redundant from a senior/head-level marketing, communications and content role, and I have to confess I even found myself looking to see whether Rave might be hiring someone like me — because this feels like exactly the sort of company I’d love to work for. The level of competence and care on show from this one experience has been genuinely jaw-dropping.

Very well done to everyone at Rave. Outstanding job.

Customer service is awful, won’t let me return a product i purchased today because i used it once and it didn’t work how i expected.

Ordered for the first time and very happy. The coffee is excellent, and delivery was free next-day delivery via Royal Mail, which in my area is the most reliable option.
What also stands out about Rave is their decaf range. Unlike most roasters who offer a single decaf option almost as an afterthought, Rave has several to choose from. That is rare and genuinely appreciated.
Will definitely be ordering again.

I have ordered loads from these guys. The coffee always comes quickly and tastes great! I’ve also bought a moka pot and that came through with no problems.