Coffee Bean Shop - Coffee Roasters Reviews 

9,463
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and taste of the coffee beans, often describing them as the best they've ever had. Reviewers frequently highlight the freshness of the roasted beans and appreciate the excellent selection and variety available. The service is consistently described as excellent, with many people noting the fast delivery and efficient ordering process. Customers also value the personalized touches, such as handwritten notes and thoughtful packaging, which enhance the overall experience. However, some customers also noted that while the quality justifies the price, they occasionally had to add items to their order to qualify for free delivery.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the exceptional quality and... See more

Quality

Clients share positive opinions on quality, consistently describing the coffee as top-notch, exceptional, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-notch... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery,... See more

Order

People report positive experiences with order, often highlighting the ease of ordering and prompt receipt of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more

Rated 5 out of 5 stars

I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now.. There is a really good reason for that. It’s not because they are the cheapest, tbh they aren’t, but... See more

Rated 5 out of 5 stars

I am quite new to this coffee bean buying, I have just got my first proper bean to cup machine & so I was really confused about what beans to buy. I need not have worried, CBS are pretty much amazin... See more

Rated 5 out of 5 stars

I normally get the coffee bundles. Coffee is always great and the variety of coffees is amazing. I have recommended this to a few family and friends and usually get them a gift card for their birthday... See more



Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

About Coffee Bean Shop - Coffee Roasters

Written by the company

A Coffee Roastery Like No Other. Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!

Spilling the beans since 2008. From our family run Artisan Roastery in Kent.

From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.

For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.

You asked and we listened...

All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!


Contact info

5.0

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(9,463)

1,033 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing coffee 🤩

Absolutely amazing coffee, CBS got it shipped next day as stated. Smells amazing when you open the bags, tastes as good as it smells. Love the different tastes, Ethiopian Yirgacheffe and Djimma are out this world.
Keep up the fresh roasting 🙌🏼🙌🏼

July 13, 2026
Rated 5 out of 5 stars

Coffee bean perfection

I’ve ordered from Coffee bean Shop a handful of times, and it’s genuinely been a wonderful experience each time.
We are getting into grinding our own beans and coffee bean shop provide us freshly roasted, high quality beans from around the world. Such a great variety of choice from commonly found beans to more exciting options and nothing has been disappointing so far.
Delivery is fast, the beans are well packaged and the box always smell great.
The Costa Rican Tarrazu is our favourite so far, as is the Hawaiian Kona.
I love the artwork on the bags of coffee. I had a slight issue with one order and Jenni truly went above and beyond to make it right- customer service 10/10.
I’ll be back every time we run out of beans! Thank you coffee bean team :)

July 22, 2026
Unprompted review
Rated 3 out of 5 stars

We were in jamaica in May this year and…

We were in jamaica in May this year and we myself my daughter and my wife and 3 other friends went to the Blue Mountain Craighton Estate and I love the coffee ☕️ we had we got back expecting to get something as wonderful as their coffee and I was somewhat disappointed 😞 the coffee I bought not to be as good.

July 13, 2026
Rated 5 out of 5 stars

Simply the best

I have been a customer of Coffee Bean shop for many many years, probably 20 or so. Over this time they have never let m down and continue to come up with new and interesting coffee sources. It is truly like having a family in deepest Kent with the anticipation of a personalized hand written note in every delivery. Growing older together in caffeine bliss! No superlative would be enough to reign down on this wonderful company who enhance my liquid life on an going monthly basis. Thanks again folks!

July 11, 2026
Rated 5 out of 5 stars

Excellent service

As always The Coffee Bean Shop have provided excellent service, I have been a customer for around 7 years and have never been disappointed with my choice of coffee beans ordered

July 10, 2026
Rated 5 out of 5 stars

Love these guys

Love these guys! Always get a sweet little note in my bundle box, love the personal touch. Top notch coffee and the BEST service. 5 stars all the way!

July 8, 2026
Rated 5 out of 5 stars

Experience fresh and excellent coffee…

I’ve used coffee bean shop for several years. I find the coffee exceptional, fresh roast and very fast delivery. The individual notes from the roasters/ packers are lovely and make you feel an individual and not just a faceless customer. Really recommend.

July 1, 2026
Rated 5 out of 5 stars

Newbie

I am quite new to this coffee bean buying, I have just got my first proper bean to cup machine & so I was really confused about what beans to buy. I need not have worried, CBS are pretty much amazing. It’s so personal that you feel like you are not buying beans from a massive company, but you are getting beans from people who really do want to produce & provide an amazing service. The delivery was quick, and the coffee itself, is unbelievable. It’s the best coffee I’ve ever had.

I will only ever order from here, because the whole experience is fantastic.

June 30, 2026
Rated 5 out of 5 stars

What an amazing experience

What an amazing experience. Start to finish. Easy to order coffee on the website with an amazing choice of options and styles. Also subscriptions too if wanted.
Coffee then arrives the following day, wow!! And then the packaging, personal hand written notes inside are just lovely. I feel like I’ve been ordering coffee for years and that they are my personal friends.
So welcoming and appreciative of my order and clearly made and packaged with love.
The coffee its self is gorgeous, tasty, full bodied and delicious. Thank you so much to everyone for your hard work. It is very much appreciated.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

A very gratifying experience.

A very gratifying experience.
My order was received promptly.
The packaging was perfect.
It was easy removing the labels and tape, leaving the box clean and ready to be gift wrapped.
The info in the box regarding the coffee was unexpected and much appreciated as this was a gift. There was a hand written note by the package adding that personal touch.
Very delightful with the purchase.

July 5, 2026
Rated 5 out of 5 stars

My latest beans

The subscription service, the lovely personal note with each delivery. The quality and variety of the beans. I love trying new varieties from different countries and all seasonal and fresh. The packaging is quirky and fun. All brilliant

July 3, 2026

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