Roytimber Reviews 

Reply from Roytimber

5 days ago

Thank you so much for your kind review! We’re delighted to hear that you loved the final product and appreciated the communication throughout the build process.

We also truly appreciate your feedback regarding the assembly support. We’ll take your suggestion into consideration as we work to make our assembly instructions and videos clearer and more helpful for our customers.

Thank you again for choosing us.

Reply from Roytimber

Aug 31, 2026

We’re truly sorry to hear that you were disappointed with your experience.

Regarding any taxes or import-related fees, we’re happy to review and reimburse eligible fees if the customer provides proof of payment. We’ve also reached out directly to better understand the concerns regarding the product and find an appropriate solution.

We sincerely value our customers’ feedback and hope to have the opportunity to resolve this matter.

Reply from Roytimber

Aug 20, 2026

Hey Gary,

Thank you so much for your review! We are glad to receive your kind words, and we have sent you an email with discount as thank-you gift for your kind feedback.

We hope that you will continue visiting our store in the future, thank you and have a great day!

Reply from Roytimber

Aug 10, 2026

Hi! Thank you so much for your review, we are happy to know that you are satisfied with our services, hopefully you will visit our store again!

Reply from Roytimber

Aug 7, 2026

We're truly sorry that the finished product didn't live up to your expectations. We completely understand how disappointing it can be when the final item differs from what was anticipated, especially when visible corrections affect the overall appearance. Thanks for your review, we will take note about your experience to improve our service.

Reply from Roytimber

Aug 7, 2026

Hey, thanks for your review, we are happy to hear that you have received your item and it was nice. We hope you will continue giving us other chances in the future!

Reply from Roytimber

Updated Aug 7, 2026

Hi John, we are so sorry to hear about your situation and we thank you for your review. We saw that our staff has contacted you via email before, if possible, please spend a few minutes to check the email to get a small discount.

Thank you, have a great day.

Reply from Roytimber

Aug 7, 2026

Hi. Thank you for taking the time to share your experience. We're thrilled to know that you love the craftsmanship of your chair and that it arrived in perfect condition.

We appreciate your understanding regarding the initial misunderstanding with the custom dimensions, and we're pleased we were able to resolve it promptly before delivery. Your patience and trust meant a great deal to us.

Thank you again for your thoughtful review. We hope your new chair brings you years of comfort and enjoyment!

Reply from Roytimber

Aug 7, 2026

Hello,

Thank you for taking the time to share your feedback. We're delighted to hear that you were pleased with the fast delivery, our communication, and the sturdiness of your mantel.

We're sorry to learn that the finish didn't meet your expectations. We understand how disappointing it can be when the stain appears more like paint and doesn't showcase the natural wood grain you were hoping for.

Your feedback is truly valuable to us, and we'd appreciate the opportunity to discuss your concerns further. Please feel free to reach out to us directly, and our team will be happy to see how we can assist.

Thank you again for your honest review and for giving us the opportunity to improve.

Reply from Roytimber

Aug 7, 2026

Hello,

Thank you for your feedback! We're glad to hear you were happy with our communication.

We're sorry that you had difficulty viewing the progress photos on your Apple device. We appreciate you letting us know, as feedback like yours helps us improve the overall customer experience.

Thank you again for your support, and please don't hesitate to reach out if there's anything we can assist you with.

Reply from Roytimber

Published Aug 7, 2026

Hello,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the frustration you experienced while waiting for your order. We understand how concerning shipping delays and the need for repeated follow-ups can be, especially for a significant purchase.

According to our shipping records, your order was successfully delivered on June 8. If there is any issue with the item itself or if you believe there is still an unresolved concern, we'd truly appreciate the opportunity to learn more and assist you further.

We've also reached out to you directly via email, and we hope you'll give us the chance to discuss your experience and work toward a satisfactory resolution.

Thank you again for your feedback, and we look forward to hearing from you!

Reply from Roytimber

Aug 7, 2026

Hello,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience has been disappointing and that the communication and order updates did not meet your expectations. We completely understand how frustrating this must have been, especially for such an important purchase.

We sincerely appreciate your patience throughout the process, and we're sorry that we've left you feeling this way.

We'd truly appreciate the opportunity to learn more about your experience and discuss your concerns further. Please feel free to contact us directly at support@roytimber.com with your order details, and our team will be more than happy to review your case and work toward a resolution.

Thank you again for bringing this to our attention. We hope to have the opportunity to make things right.

Reply from Roytimber

Aug 7, 2026

Hello,

We're sorry to hear about your experience, and we understand your concern regarding the missing tabletop.

We previously reached out to you via email on May 6 regarding your order and are currently waiting for your approval before we can proceed with shipping the remaining part. To help move things forward as quickly as possible, could you please check your inbox (and spam/junk folder, just in case) and reply to our email at your earliest convenience?

If you're unable to locate the email or have any questions, please don't hesitate to contact us directly to the email address "support@roytimber.com". We'll be happy to resend the information and assist you further.

We look forward to hearing from you so we can complete your order as soon as possible.

Reply from Roytimber

Aug 7, 2026

Hello,

Thank you so much for your wonderful review! We're delighted to hear that you're happy with the quality of your product and that it arrived on time. It's also great to know that the assembly process was smooth and easy.

Your kind words truly mean a lot to our team. Thank you for choosing Roy Timber, and we hope to have the pleasure of serving you again in the future!

Reply from Roytimber

Aug 7, 2026

Hello,

Thank you so much for your kind words! We're thrilled to hear that you appreciate the craftsmanship of your piece and that it has become a beautiful addition to your décor.

Your feedback means a great deal to our team, who take pride in creating each piece with care and attention to detail. Thank you for choosing Roy Timber, and we hope you enjoy it for many years to come!