Great stock and Always available for…
Great stock and Always available for their customers
August 5, 2026
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Company details
Written by the company
Trading Card Game Store, based in Portugal. We sell Pokémon, One Piece, Magic: The Gathering, Lorcana and more! We have products in both English and Japanese, we also sell graded cards, and a vast number of accessories!
Contact info
Portugal
- psydeck.com
4.3
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
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My go to site regarding Pokemon TCG
My go to site regarding Pokemon TCG. Great selection and fast shipping.
August 4, 2026
Unprompted review
Never sent out the stuff i ordered
Never sent out the stuff i ordered. Not even after a month and multiple messages. Save the headache and buy from a store who will send you your stuff
July 30, 2026
Unprompted review
I would not recommend buying from this store
I had a very frustrating experience with Psydeck.
I placed a pre-order on April 10, with the product scheduled for release on April 24. The Psydeck website clearly states that pre-order items are shipped on the release date. After my payment was confirmed, I didn’t receive any further updates or order status.
April 24 came and went, and there was no communication from Psydeck at all. I tried contacting their customer support through email, the website contact form, and Instagram, but got no response on any channel.
As of April 27, I still haven’t received any update, shipping confirmation, or reply. At the same time, I can see the exact same product already available from other stores. This makes the situation even more frustrating.
Psydeck has taken my payment but has not delivered the product, provided tracking, or responded to my messages. They also haven’t replied to my request to cancel the order and issue a refund.
At this point, I’m left without the product and without my money. Very poor communication and customer service from Psydeck. I would not recommend buying from this store, especially pre-order items.
Edit:
After posting this review, Psydeck replied stating that the delay is due to WOTC and that this information is available on the product page.
However, a few points need to be clarified. The product page was only updated after the original release/shipping date had already passed (I have screeshots from after the date), not beforehand. If there was already a known delay from WOTC, Psydeck should have communicated this proactively before taking customers’ money and missing the expected shipping date.
Edit 2:
Refund was issued, problem solved
April 24, 2026
Unprompted review
Reply from Psydeck
Hello,
We were able to locate your messages and can see that you first contacted us on Friday afternoon, followed by two additional emails this Monday morning, with the last one sent approximately two hours later.
While we understand your concern, please note that less than 24 business hours had passed since your first email before the Trustpilot review was posted. We do our best to respond as quickly as possible, but due to the volume of messages we receive, it is not always possible to reply in less than 24 hours.
Regarding your order, the product is currently delayed, as mentioned on the product page. Wizards of the Coast has delayed delivery to our distributor, which is unfortunately outside of our control.
We appreciate your feedback and will respond to your email as soon as possible. Any refund requests will also be handled promptly, as always.
Thank you for your understanding.
Kind regards,
Psydeck
Great Service, great delivery!
I had a lot of contact with them via Email. They quickly responded to me every time and quickly provided a solution. Shipping time was very quick, too. Can only recommend!
February 20, 2026
Unprompted review
Reply from Psydeck
Obrigado pelo feedback!
Psydeck
Good products , very bad service
The store has a lot of product and the prices are ok. The bad thing is costumer service is bad. I pre ordered phantasmal flames the 30th of october and i send them an e-mail on the 28th of november to ask when my case would be delivered. They Said the would start the week after the 28th of november sending out the case. After i reached out the 10th of december to ask where my package was they Said something went wrong and they would send out today. Every message i’m wending takes 2 days to get a respons. Today i still havent recieved confirmation if My case has been send or not.
December 15, 2025
Unprompted review
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