PromoFarma Reviews 

Late delivery, wrong product, ignores complaints. Neglects taking back wrong product delivered, unreliable... Customers should be warned...

I didn’t received all the products a purchase and I purchased 22 of August and the last delivery was today 04 of September!!!

An inferior product was delivered in place of the original product I ordered. I paid much more for the item I ordered than the incorrectly delivered product actually costs. I am not receiving a response, and the reporting procedure is very complicated!

Order number 9BIGW. I always receive regular updates regarding the status of my delivery but on this occasion although I was advised that it was about to be delivered I was not told that it HAD been delivered. That would have been useful.

you send me the wrong item..
ordered TENSOVAL

Hello,
I really love your products and I’m very happy with their quality. However, I wanted to let you know that I was quite disappointed with the way my order was packaged for shipping by Gls.

As you can see in the attached photo, the products were not properly protected inside the box. One of the pumps arrived completely broken, the product leaked out, and several of the other bottles and packages were covered in it.

I’m sending you this photo because I think the packaging for delivery should be improved. It’s a shame for such great products to arrive to the customer in this condition.

Thank you

I've been emailing them for 11 days now about a product that never arrived, and they claim they have no knowledge of the order. I didn't receive a confirmation email when I ordered. But I've sent them a screen shot of my banking app showing the money was taken from my card. And I've sent them other information which they say they 'can't read'. Their Customer service are just denying everything. Don't use them.

You didn’t accept my Swedish postal code. I will shop somewhere else.

I didn't get my order because there was a problem with the address. This is ridiculous because the same company has delivered many times to the same address. Awful management of the delivery, very disappointing. I will not order any more from this company

Bad experience . One incorrect item. I am still waiting for the solution.

Ho ordinato tre prodotti ne è arrivato uno solo e in più sbagliato. servizio pessimo . mi sono sentita imbrogliata.
I ordered three items and only got one, which isn't even what I ordered. Awful service. I feel ripped off.

So fast delivery, thanks!

Placed three orders, which were sent in 5 separate shipments. All had estimated delivery times of 1-2 days, shipped via Seur within Spain. Horrible experience; Seur lost first shipment for almost 2 weeks, got it cancelled and refunded. Other two shipments also delayed by more than 2 days.

Now last shipment has been "in transit" with Seur for 11 days, when was supposed to arrive in two days (!). No updates or responses from Seur, they keep just moving expected arrival day forward one day at a time. Have contacted Promofarma now three times (!!) to get a refund, no response. The customer care team apparently only has a few English speaking reps, takes for ever for them to respond. Truly deplorable service for a company that sells and ships internationally.

Because of these delays I will now not receive my orders, as have traveled abroad after allowing 22 days for my orders to arrive. If I wanted to re-order my items would be much more expensive plus the shipping is much more expensive, too. Thus found another seller (Ofarmakomou) for my items. Ofarmakomou shipped my order (which was placed on a Sunday) the next business day via DHL, will arrive on 3rd business day after ordering. Also all my items were much cheaper there, so will never use or recommend Promofarma again.

All in all: Trust the 1 star reviews here (which are almost 25% or all reviews!, sadly did not see these before I ordered). Do not trust Promofarma nor their delivery partners, be prepared to have massive delays. Customer care not responsive to English speaking customers, I am now pursuing refund via credit card company.

Edit: The final proof of how abysmal Promofarma's customer care is to non-Spanish speakers: their reply to my review (written in English) is in... Spanish 😂

Edit 2: Apparently the Promofarma social media team has noticed as they google translated and updated their response from Spanish to English. However, their claim that they’ve reached out via private message is a lie and utterly false; this review did not contain any identifying info thus how and who would they know to contact?!

To repeat my point, stay away from Promofarma and their fraudulent way of operating and ”serving” their customers. Only of your a Spaniard and in Spain is it worth taking a chance on this company.

With my last order 93U1E, one of the two items was cancelled after the order was placed. It was refunded, though. The intention was to order two units to reduce the shipping cost per unit. Now I am paying more in shipping costs than for the product.

I recieved one bottle out of two is broken. Product was SOLGAR Male Multiple.

I wasn’t able to apply the welcome discount, and I don’t understand why. It was quite frustrating because it kept telling me to increase the order value. I increased it to 3 items and the welcome discount still didn’t apply. In the end, I bought 2 items and almost abandoned the purchase because the discount wasn’t being applied. How are you going to resolve this? Will you honor it for my next order?

Instead of 2 one liter bottles i have received three bottles of 0,5 liter. I dislike this in a high degree, and i will ask you to send me the missing half liter. I payed for two liter 24.5€ and i received. 1.5 l

I reported a missing product on Friday and still haven’t received any reply or confirmation from this company. The lack of communication is shocking.

I’ve chased multiple times and been completely ignored. At this point, I’ve had no choice but to open a PayPal dispute because this feels like I’m being messed around.

Very disappointing service — I would not recommend based on this experience.