Photospecialist Reviews 

No fault. Item arrived

Good price. Excellent tracking. Great communication.

I placed an order and can't get a refund.
I placed an order which the company cancelled themselves, citing an internal "systems issue." That's fine mistakes happen. What isn't fine is that nearly a week later, I still don't have a refund. I've called multiple times and been intentionally disconnected on more than one occasion, and my written complaint has gone unanswered.

I paid for something I never received, through no fault of my own, and I'm now having to pursue this through my bank and formal consumer channels just to get my own money back. Customer Service rating 0/10, Response time 0/10. Even left a note for the CEO on his Linkedin and no response. This company is a farce. Expect your money to go the way of your product order... poof... no longer exists. If your order gets cancelled, expect this nonsense.

I would say this company is at the least VERY DODGY, tried to place orders but kept getting kickbacks unpaid. My surmise is they are getting your details for some nefarious purposes
AVOID

Quick delivery of a product I could not find locally.

ordered a few times now. I was looking for a shop that ships within Europe so there would not be delays with customs/extra charges. Prices on photospecialist are excellent compared to other online retailers. plan on ordering more photography equipment once I've my own studio at the end of this year.

As always, Photospecialist is a pleasure to deal with.

I was able to get the exact battery i needed, only took a couple of minutes to send order, very simple process, delivered promptly, would definitely use again

Tried to purchase a tripod from them today, payment failed many times ( others have complained of this same issue.) Then minutes later start getting spam emails, I wrote them this feedback on their site
“ I registered on your website and within minutes I was getting spam emails. Some with attachments with spyware. You need to evaluate where your vulnerabilities are are resolve. Also I was trying to buy a tripod and tried with 3 different cards but it failed to process at your end (my bank approved) so I will be checking daily for next few weeks if there are any fraudulent charges appearing”. Therefore, I would suggest extreme caution, or perhaps avoid altogether.

The product was perfect, new and arrived on time at an affordable price.

Prompt service, competitive price no complaints. Ideal

Keen pricing, fast, efficient service and delivery. Highly recommend

If I could give less than one star I would.

I ordered a camera almost 3 weeks ago. They have not provided an estimated delivery time never mind deliver the actual product.

The reason for this is because they don’t stock and sell the cameras themselves, they sell it for someone else so they’re a middleman in the transaction.

I have asked for a refund and been ignored.

In the meantime I have ordered products from overseas on different websites after this and have had them delivered already

I chose Photospecialist because its website advertised 2–3 working day delivery. The item was around £10 more expensive than another retailer, but I paid the extra because I needed it before leaving on a 10-day diving holiday with my daughter.

Immediately after ordering, my confirmation email changed the delivery estimate to 2–5 working days. A few days later, the website was quoting 4–8 working days. Had that been the advertised delivery time when I ordered, I would have bought elsewhere.

I contacted customer services several times, explaining I was flying on 2 July and asking if anything could be done to ensure delivery before I travelled. Unfortunately, the item arrived after I had left the UK, so we went on our diving holiday without the underwater camera equipment I had purchased specifically for the trip.

I also repeatedly asked for the company’s formal complaints procedure, but those requests were ignored until I was eventually told to email the same customer service team I had already been corresponding with.

The staff were polite and they arranged a return, but that did not change the fact that the advertised delivery timeframe was not met and the purchase no longer served its purpose.

Overall, I was disappointed because I relied on the advertised delivery information when deciding where to buy. I hope Photospecialist reviews both its delivery estimates and its complaint-handling process so that other customers are not put in the same position.

I ordered my item from another provider but they said I had to pay a different way and returned my money for some security reason. In the meantime I found the item few euros cheaper here, ordered it and used the same payment method without having to go through the extra hoops which was nice. Delivered to Ireland in a matter of days. Great service!

They were quick and the microscope arrived in perfect condition. What more can you ask for.

Smooth transaction. Good prices and fast shipping. I recommend.

Fast dispatch time and fast delivery items cheaper price than most places would highly recommend

Extremely long wait for the order. Accepted that the item was out of stock, but, no communication in the interm. Had to email twice for update. Otherwise item was perfect. Always had good experiences previously.

Multiple orders over the last month.
Good prices. Good delivery times.

Whats not to like.

5☆