Petree Europe Reviews 

423
TrustScore 4.5 out of 5

4.4

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Company details

  1. Pet Store
  2. Electronics Store

Written by the company

Welkom bij Petree, uw toonaangevende expert in Smart Pet Products. Wij staan bekend om onze hoogwaardige zelfreinigende kattenbakken - een combinatie van innovatieve technologie en superieur design. Als marktleider zetten we de standaard voor kwaliteit en technologische excellentie, zodat u altijd het beste voor uw geliefde huisdier in huis haalt. Petree brengt geavanceerde huisdierverzorging!


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4.4

Excellent

TrustScore 4.5 out of 5

423 reviews

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Replied to 37% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(423)

282 reviews in the last 12 months

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Rated 3 out of 5 stars

Ordered a pre-order article.

Ordered a pre-order article.. its not delivered yet, but the website shows its available. Contacted the customer care, have pointme to my pre-order status. Now got an update that the delivery will not arrive timely, but has minimal 2 weeks delay

Heb ondertussen wel een cadeaubon aangeboden gekregen en daar heb ik voor een ander artikel gebruik van gemaakt. Helemaal ontevreden ben ik jiet, maar verdient geen 5 sterren

July 25, 2026
Unprompted review
Petree Europe logo

Reply from Petree Europe

Hi!

Bedankt voor je review.

Het is inderdaad jammer dat de witte pre-order een kleine vertraging heeft, dat vinden wij ook.

Op de website staat de witte Petree Cube al langere tijd op pre-order. Als deze bij jou op de website op direct leverbaar staat, zou je dat kunnen doorsturen? Dan weten wij of er wat veranderd moet worden.

In de update over de vertraging is wel een cadeaubon aangeboden ter compensatie. Als je dit niet hebt gezien, kan je ons dan een mailtje sturen via contact@petree.nl? Dan regelen we dat alsnog

Met vriendelijke groeten,
Max
Team Petree

Rated 5 out of 5 stars

Petree cat toilet

Everything was very well arranged, within couple of days i had the new cat toilet. Just had to set it up and my cat accepted it immidietly. Now i just need to change the bag and add some cat litter time to time which is very easy.

August 14, 2026
Unprompted review
Petree Europe logo

Reply from Petree Europe

Hey Kadri,

Thank you so much for your review.

We are happy that your cat got used to his new toilet so quickly. Some cats take a bit more time but most cats get used to it in the first days.

Good to hear that you have a positive experience with the automatic litter box. Indeed it is that easy.

Our goal is to give all cat parents and their cats a better live. Simply change the bags once a week and fill the litter, the cleaning process is totally automated.

We hope you and your cat will enjoy the Petree Cube a lot.

Kind regards,
Luuk

Rated 5 out of 5 stars

Don't hesitate any longer

For years I told myself that it was a luxury I couldn’t afford, that it was an overrated gadget.
Spoiler alert: making life easier is not a whim and Petree has made it very accessible.
Saving time, litter economy and comfort for my cats with a always clean crate, less smells.
The transition was made easily for the younger one, my senior is a bit more reluctant but she is making it.
I wouldn’t go back

February 4, 2026
Unprompted review
Rated 3 out of 5 stars

Customer service was subpar

Customer service was subpar, took 2-3 weeks just for them to finally answer my emails. No phone number to call. Did resolve the problem after 2 months without to much hassle.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

The Petree Cube eventually stopped…

The Petree Cube eventually stopped rotating automatically. I emailed the service line, and they responded almost immediately, and they started looking for a solution. After an update and a sensor reset, my Petree Cube is working again. I'm happy, and the cats are happy. Perfect service!

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product, absolutely no smell

Excellent product - my kittens quickly adapted to using it, and I have absolutely 0 qualms about smell or functionality. It cleans everything promptly, is easy to empty & wash, and I’m able to see in the app how often my cats are using it to gauge how they’re doing. I would recommend this product to anyone.

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

Good Product

This product has made our lives easier and works perfectly. The only reason I gave it four stars instead of five is that it broke within a month of purchase. However, the customer service team handled the situation very well and replaced the broken part.

April 18, 2025
Rated 5 out of 5 stars

Petree Cube Cat toilet working well

We have had the cube automatic cat toilet for some time and our cat and us are very happy with it. Unfortunately, it developed a problem recently, but Petree sent us the replacement part within two days and everything is back to normal. Excellent service by the Petree team.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

A very good purchase

A very good purchase
PETREE litter is of good manufacturing quality
It is silent, my cats very quickly loved their new toilet house
It is secure with its numerous sensors
I live in France, delivery was very fast and well followed

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Totally satisfied

The peetree was immediately accepted by the cats. It is very quiet and you are not disturbed even at night. We are absolutely satisfied!! 👍🏼

October 16, 2023
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