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Petsfella Reviews 

146
•
TrustScore 5 out of 5

4.8

Pet Supply Store
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Rated 5 out of 5 stars

From the moment I called to inquire about their products, Matt from the Petsfella Customer Service department was able to assist me with my inquiry and my order which arrived 24hrs later. He even of... See more

Company replied

Rated 5 out of 5 stars

Petsfella is one of the best parrot companies around in Canada! Fast shipping quick response times when looking for items that are out of stock Lago the quaker gets his pellets and some toys from here... See more

Rated 5 out of 5 stars

I would have to say Matt made my experience fantastic. My birds cage latch broke and he was able to ensure I got one quickly. I received my order within a couple days and was able to install the new l... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from Petsfella for years for my birds, this is my go to site for my pet's food and toys. It takes about 2 days to receive the products, and they always come in great condition, ex... See more

Company details

  1. Pet Supply Store

Written by the company

Petsfella is a Canada based online specialty bird supply store. We are dedicated in providing premium quality and professionally designed bird cage, parrot cage, parrot stand, bird toy, and other bird accessories with competitive prices.

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4.8

Excellent

TrustScore 5 out of 5

146 reviews

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4.8

All reviews

(146)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

As always, great service.

As always, great service!
I love PetsFella. If you have any questions and on the rare occasion of a problem just email and they get back to you fast. Prices are very reasonable and I love the free shipping if you spend over $49. Which is easy to do when you have birds. Lol.

May 23, 2026
Rated 5 out of 5 stars

Excellent fast service as always

I have been ordering from Petsfella for years for my birds, this is my go to site for my pet's food and toys. It takes about 2 days to receive the products, and they always come in great condition, excellent packaging.

March 19, 2026
Rated 4 out of 5 stars

Company worked to correct missing order

What really went wrong is you sent this before I've received my shipment.

Now, I probably blame the Canadian postal workers Union, not you guys, but I gotta be honest. Still waiting. You probably should have used Purolator. It's not actually much more expensive, anyway.

Edit: 11 days later, it has been returned to sender. Delivery was never attempted. Now what? Do you try to send it again? Or give me a refund?

Edit: while the initial experience was inconvenient, I'll give credit where it's due. They worked with me EU correct it.

I've updated the rating as appropriate. Thank you.

November 10, 2025
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Reply from Petsfella

Hi Jeff,

Thank you very much for sharing your feedback. I’m very sorry to hear that the delivery took longer than expected and that this caused inconvenience.

Since we offer free shipping, we need to select the most cost-effective carrier to keep prices affordable for our customers. In this case, the order was shipped with Canada Post, which can sometimes take a little longer than couriers like Purolator.

That said, we truly value your experience, and your comment is important to us. We will review our shipping methods and do our best to avoid using Canada Post for future orders whenever possible to ensure faster delivery.

Thank you again for your feedback, and please feel free to reach out if there is anything else we can assist you with.

Petsfella Team


Edit: Just a update, the replacement food was sent and well delivered.

Rated 5 out of 5 stars

I needed these specific bird perches…

I needed these specific bird perches for my bird cage and they are so long I literally couldn't find them anywhere. I bought the cage I have 12 years ago but I came across this site and they had them! The exact perches that came with my cage when I bought the cage. I never thought I'd be able to find them. They were priced very well as well. So happy with the whole process.

August 16, 2025

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