Pawsome Couture Reviews 

345
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, beautiful designs, and the exceptionally helpful support team that guides them through every single step of the purchase. Frequent buyers note that orders arrive securely wrapped and that the delivered items match their online descriptions and images perfectly. Some reviewers were not happy with the overall delivery times, mentioning that shipping packages occasionally took longer than expected to arrive or lacked active tracking updates. A few individuals also encountered some minor issues with receiving occasional damaged merchandise or items that looked much smaller than anticipated.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are beautifully crafted, soft,... See more

Customer service

Customers report positive experiences with customer service, praising the prompt, professional, and friendly... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the beautiful and well... See more

Order

Consumers find order fulfillment and support to be extremely positive, praising the prompt communication and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, praising prompt responses, quick shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I got a faulty tracking button in my email, I reached out to Pawsome Couture requesting another one so I could track the package that was headed to a friend whose cat had died suddenly. I got a p... See more

Rated 5 out of 5 stars

The piece that I ordered was out of stock but Jane from Pawsome Couture gave me the option of exchange, cancel, or wait until it comes in stock. I decided to wait until it was available again. Jane... See more

Rated 5 out of 5 stars

Excellent Customer Service I don’t think you can write an honest review unless you have had an issue. My parcel was lost en route by the courier. I contacted Jane at Pawsome Couture and she was a s... See more

Rated 5 out of 5 stars

This was our first purchase and experience with Pawsome Couture and we are very happy both with the quality of the cat collar (Velvet) and the customer care and support. It was a very positive experie... See more


Company details

  1. Pet Store
  2. Clothing Store
  3. Jewelry Store

Written by the company

Pawsome Couture is an Irish company founded in 2015 with the goal of sourcing and creating unique products with cats (like our little black cat Toria) and cat lovers (like us) in mind. We have since expanded worldwide, increased our team of like-minded individuals and amassed a community of Pawsome followers. Pawsome Couture is a customer focused company with over 300,000 customers and all payments are fully secured by Stripe or PayPal. Your order will be treated with care from start to finish and we are here to help every step of the way. Come join our Pawsome community. ❤️🐾


Contact info

4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(345)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service are very responsive…

Customer service are very responsive and super helpful!
I wasn’t seeing the status of my order change so I contacted them and Maria replied within a couple of hours and continued to keep me updated every couple of days until my order had been delivered. Maria was lovely and I couldn’t have asked for more from her.
The item I ordered was the teeny tiny paw ring and it’s perfect 😍 a beautiful ring to wear in memory of my cat.
A big thank you to Maria and the team. I’ll definitely be ordering from them again!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

High quality jewelry, very beautiful that matches perfectly the description online. Also I had a question for customer support and they replied very fast, very professional and friendly. They even followed up the next days to ensure I was completely satisfied.
I recommend Pawsome Couture 100%. It was a wonderful experience, i will definitely buy again.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service and posh cat collar

This was our first purchase and experience with Pawsome Couture and we are very happy both with the quality of the cat collar (Velvet) and the customer care and support. It was a very positive experience - prompt response when I emailed to follow up on delivery status and, once we received the order, Maria emailed to check that all was well. Very grateful for that. With regards to the velvet collar - it is soft and comfortable, looks very posh, and to our surprise, our used-to-be-stray cat, who never wore a collar before, loves wearing it. His walk changed :D. We look forward to future purchases with you. Thanks again!

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, excellent collars. 👏 I always buy the cotton cat collars, but I think i will try the leather ones next 🐈

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

We ordered the velvet collar with the engraved fish tag. Somehow I left off part of our address line and the package was not deliverable and returned to sender. I contacted customer service and Jane had me correct the address and then over the next week she personally stayed in contact thru multiple emails on the status of a new collar and tracking info at their expense. Jane reassured us that the collar was on its way and now our kitty has a beautiful new collar. Excellent customer service! Thanks again!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

Incredible customer service - above and beyond to track my order, give me all the infomation and also check in with me to make sure I received it (which I did and the necklace is beautiful)
Super quick response.
Cannot recommend highly enough!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome pet products and jewelry from a cute Irish company!

Very nice and quality products from an Irish company! ☘️ My little dog really enjoyed her… cat collar with the bell! The gold plated necklace is also so shiny and well crafted. The packaging is also very curated. Finally, the customer service is excellent. They immediately solved a minor delivery issue.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

I received my kitty cat’s red velvet…

I received my kitty cat’s red velvet collar quickly. The price was great and she already had the pink leather kitten collar and she looked adorable in it. She had her spay and became a woman so I got her the adult red velvet. She is black and the collar looks good on her. I will probably get the cron tag when she turns 6 months. Just beautiful and high quality🐈‍⬛

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely collars and great customer service

Lovely products and great colour choices (we have three cats in different colours). We brought these as one of our cats took a disliking to the previous collars and ripped his off all the time; I’m so pleased that since using these collars he has left his collar on and doesn’t seem bothered by it at all. Great customer service which went above and beyond in communicating about delivery timescale. Thank you, will buy again!

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Cat Collars

What a great company- I ordered two collars with name tags for my two Maine Coon kittens and they look like royalty on them. The quality is excellent and customer service is amazing! Definitely recommend this company if you are looking for something special for your cats.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service! Personalised communication, regular updates provided, prompt delivery, beautiful packaging, and the most stunning necklaces. Absolutely thrilled with my experience. Highly recommend!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely company and for a good cause

Lovely company and for a good cause. Customer service is absolutely top level and kept me updated every step of the way. My order which was the dainty cat bracelet is gorgeous and wrapped lovely, im sure the recipient is going to love the gift

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect customer service

Very cute necklace, exact as promissed.

I reveived a damaged item, but support was perfect and a new item was received without additional cost.

I would strongly advice to buy from them.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I have been a P.C. customer for years and love their products. As of recent, I ordered a pet calming bed as a gift for a friend’s cat. Upon receiving the item, I was sadly disappointed. The bed was not up to its usual standard; it arrived flattened and not puffy at all. When I sent a photo to Jane, she immediately said that it was not acceptable and arranged for an immediate replacement to be sent to me. She checked in with me and made sure the problem was taken care of. The replacement bed arrived in great shape…..fluffy, puffy and comfy. Thank you Jane for your impeccable customer service.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I bought 3 tiny paw necklaces (gold, silver and rose gold) to represent my beloved cats that recently passed away. The necklaces arrived in good time and are so dainty and beautiful. Jane was the loveliest person to communicate with and so helpful. This companies customer service is the best I've ever come across, and I couldn't recommend them enough.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you, Jane!

When I got a faulty tracking button in my email, I reached out to Pawsome Couture requesting another one so I could track the package that was headed to a friend whose cat had died suddenly. I got a prompt and helpful response from Jane who went above and beyond to assure me that my package would arrive safely. Jane went as far as checking in with me every day, since I couldn't see anything about the status of my package until it reached the U.S. Jane was so thoughtful and thorough every step of the way. More companies could take cues from her stellar customer care.

November 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look