PooLin Reviews 

I loved my EOM so much I had to buy the EOX. It hasn't even been a year but I knew I was ready for an upgrade. The only experience I had with embroidery is from watching my mom when I was a little girl. I knew I wanted to learn but never would imagine I would be using a multi-needle machine. The quality of my work has been so impressive thanks to the assistance of the Poolin team. Kevin has been extremely helpful in getting my tension just right. The thread quality is great, The colors are super vibrant and crisp. Multi-needle machines give you time back from changing the thread colors. It also allows you to expand the type of projects you can make. 3d. foam caps are a lot easier with a multi-needle. As well as larger, bulkier projects. I really love Poolin and no other machine can beat their pricing with all of the support available if you need it.

I’m very happy with my Poolin EOC05 so far. The customer service has been incredibly friendly, responsive, and helpful, which made the whole process much easier, especially as a beginner.
There are also plenty of helpful tutorial videos available online, so it’s quite easy to learn how to use the machine and explore its different functions.
For the price, I think the EOC05 offers excellent value for money. It is more than enough for home use and is a great choice for anyone who wants to get started with machine embroidery without investing in a much more expensive professional machine.
Overall, I’m very pleased with my purchase and really appreciate the excellent support from the Poolin team!

Great experience! I recently purchased the machine and needed some technical assistance. The customer support team was extremely helpful, prompt, and solved my issue right away. The machine works wonderfully for my projects. Highly recommend both the product and the service! 5/5 stars.

I am very happy with the customer service. I had a problem connecting my Poolin EOC06 embroidery machine to the internet and the person was patient to show me step by step how to do it. He solved my problem and I am very happy with the embroidery machine.

I have reached out to their customer service 3 times now and have had excellent experiences. The first time I wasn't sure if the bobbin was in correctly so i messaged them on WhatsApp with a picture and they told me how to orient it correctly. Second time I needed a replacement hoop which they arranged for 28$ I think it was shipped to my door (they had to ship it twice, first one got lost in shipping). Third time I lost the bobbin cover and they kindly told me I already had a replacement that came with the machine. Overall unexpectedly great customer service and a pretty capaable machine(I have the eoc06).

Kai, one of Poolin’s engineers, has been absolutely amazing! He always answers my questions and gets back to me in a timely manner. Learning to use my Poolin EOM machine has been challenging, and I’m sure many of my issues were simply user error, but Kai has always been incredibly patient, kind, and willing to teach me along the way.
His knowledge, dedication, and customer service have made such a difference in my experience. He has helped me tremendously with troubleshooting and getting my tension right, and he never makes me feel like I’m bothering him—even when I have lots of questions!
I highly recommend the Poolin EOM embroidery machine. Their engineers are nothing short of amazing, and Kai is truly an asset to the company. Thank you, Kai, for your patience, encouragement, and outstanding support!

great customer service and great machine!

Good, their after sales representatives are too helpful.

The customer service is absolutely the best! Kai helped me and got me back to stitching!🧵

Great service!
Fixed my issue with a download on a file! Kai was great! Highly recommend!

I love my PooLin!! I have the sewing machine and it’s so easy to use and easy to figure out. Every error I’ve had has been user error and super simple to fix! I love it! I’m making so many things. Leo was great help and continues to be if I ever need anything. Holly has been great too and great communicating! Thank you so much!

The machine runs smoothly and the customer service was on time and very helpful!

I purchased a poolin as a beginner. The machine has been very first time user friendly and the service team has been spectacular. Leo has walked me through fixing the machine and spent a few hours helping me figure out what was wrong. I appreciate his time and efforts in getting me back embroidering!

The shipment came very quickly! As I started putting it together, support was excellent. They have helped me step by step to get it put together and set up. There are great videos and literature as well. The stitching looks great and the support team is willing to help me make adjustments. They are so responsive! Love love love this experience!

⭐⭐⭐⭐⭐ Fabulous Machine & Amazing Customer Service!

I absolutely love my Poolin EC07 embroidery machine! It’s easy to enjoy and has made my embroidery projects so much fun. The customer service is equally impressive—responses are immediate, and the team patiently walks me through troubleshooting until every issue is resolved. I highly recommend the Poolin EC07 and the company for their excellent machine and outstanding support! 🧵🪡❤️

I purchased the Poolin EOM the machine is amazing! The customer service representative assistance is impeccable. They are available to help you with anything and everything! If you are looking to purchase an embroidery machine this is it! Hands down best experience ever!

Leo Wang was very helpful to me when I received my new machine. He helped me fix the tension on the machine. I highly recommend Poolin for their customer service. Thank you, Leo!

Leo was so helpful and walked me through each step thoroughly. He made sure the machine was working and took everything into consideration.. excellent support!

I bought my machine from Amazon. Shipping and delivery was quick and seamless. As it is my first machine, Set up and learning the machine felt overwhelming at first but between the Poolin YouTube channel and the What’s App support, the experience has been amazing. I can’t recommend enough!!

I love my EOM Poolin! I have had so many compliments. I have only had to ask for help a couple times due to the fact technology is not my true calling. EVERY ONE at the help desk are extremely patient and 💯 supportive and have helped me get through my problem. And I might add that the friends who thought I was crazy for buying it have one on there way to them as well! Thank you Poolin and for having a great service team!
Sue