Swiftronics Reviews 

They didnt deliver my phone and havent returned the money, it has been more than a month since I order it and they tell me they are not sure they are going to return the money. I am risking to lose 714$ from a phone I never recieved.

Order#U9785. OnePlus 15 phone. Swiftronics USA is a real bully and unprofessional company. First Swiftronics USA put in the wrong delivery address. I contacted UPS to find out about my delivery, giving UPS my order and tracking number. UPS told me a different address than my address. I contacted Swiftronics USA to let them know. Swiftronics finally changed the delivery address to my address but wanted me to pay for the change. I said NO. UPS finally got my correct address, and the OnePlus 15 phone was finally delivered today, 08/26/2026.

Order#U9902. OnePlus Watch 4. After I let Swiftronics USA know that I finally received the OnePlus 15 phone, the President (Franklin Fala) of Swiftronics USA CANCELLED my already paid for OnePlus Watch 4 because I let Swiftronics USA know how badly I was treated and how they should treat their customers better. It is clear that the President (Franklin Fala) and Swiftronics USA is prejudice against anyone that complains or lets the company know how badly the customer was treated. Instead of taking the criticism and using it to better their company, Franklin Fala would rather CANCEL all orders of customers that complain about their rude and unprofessional service. That truly says a lot about this company.

I have CC'ed my US Attorney, in the event that Franklin Fala chooses to keep my hard-earned money from the OnePlus Watch 4 plus the $50 credit I was supposed to receive for their error with the delivery address. That is considered Mental Stress and Pain and Suffering.

In the end, anyone who is Canadian or American should NOT buy anything from this company. Their president and staff are rude and unprofessional. When they make mistakes, they want you to pay to correct those mistakes. When you complain or give them negative feedback, they just want to cancel your entire order hoping you will go away.

I am a US Marine Veteran. I have fought all of my adult life protecting those who cannot Stand up for themselves. I have read numerous bad reviews from other customers about this company and have come to the conclusion that Franklin Fala is a bully and does NOT know how to run a company.

Again. BUY FROM THIS COMPANY AT YOUR OWN RISK. Read all of the reviews from Google, Yelp, RipOffReports, TrustPilot, etc. and make your own decision.

The experiense was awful! My parcel got lost on the way of delievery and I told this to the store, asked for a refund, they never got back to me, kept my money and ignored all my messages. scammers!

Overall, 5 STARS, Every single question I had was answered in a professional yet...personable manner. The shipping was quick, and the device arrived on time. and in protected packaging. Thanks for my NEW OnePlus 15...

Just made my 1st device purchase from swifttronics or exotic phone retailer company and experience as per customer service was very quick and ofcourse got to speak to the owner of swifttronics Franklin unexpected, very professional on cancellation and repurchase same time and day of a cellular device hassle free as soon as my product arrives will do a rating once again.

Horrible. I bought the oppo x9 ultra for 1,900. Wireless charge did not work. I sent back for return. They received my return in 4 days and it took them over a month to refund me. When they finally refunded me they charged me $420 for restocking fee and then listed the phone back on website for 1799. Also they sent email saying I was refunded and they will no longer allow any future purchases to be complete because I returned the phone.

swiftronicsinc aka swiftronics provided good communication that I received via phone call and chat on my item, oppo 9 ultra that was on back order. Even had good email updates.

Details:
They provided solid communication, each step of the way, on an Oppo Ultra phone I purchased.
This is my experience with Swiftronics. Their pricing on global phones are incredibly good, and being on the East coast, they shipped my phone in less than 1 business day from Canada. Out of country shipping (Canada) received faster than a phone in my own city is astonishing. They shipped at 2pm Eastern Time on a Wednesday and it arrived on door step in less than 24 hours. Best part, talked with CEO, Franklin and at least 3 staff members over the oppo 9 ultra phone plus a little more in their chat (I used to work IT/database and they will get back on chat or phone). They are happy to answer questions, provide information on back orders, transparent, kind, communicative. I got their 3 year insurance called 'Surebright' insurance that they process directly in their retail, as if it were in house insurance coordinated closely with 'Surebright' to streamline and insure and replace phone accordingly if covered peril occurs. Honestly, can't say enough as someone living in United States, Swiftronics was easier to deal with than Bestbuy, Amazon, or T-Mobile website for phone purchases and potential back orders when a trim (ie specs I wanted like 1tb/tundra sold out quickly). Couldn't be happier. They did great on my order and will order from them again.

They have deceptive business practices. I wanted to buy a tablet and I compared prices and they were competitive. When you check out there is no warning that you will be hit with tariffs and taxes. They know this because they have a policy that will charge you if you cancel after shipping. This is likely because people get hit with a high charge by the shipper later and want to cancel the order. No where is this charge indicated at time of purchase. Buyer beware.

I would not recommend Swiftronics based on my experience.

The problems started before I even visited the store. The website showed two different prices for the same phone, and the live chat on the website was not working, so there was no way to get clarification online.

I called the store instead. During the call, I was given conflicting information about availability. First I was told they did not have the phone, then I was told they did. I also specifically asked about the condition of the phone and was told that it looked brand new.

After making the trip to the store, I was shown a phone with visible scratches, wear marks, and clear signs of previous use. It also did not come with the original box. This was not what I would consider an open-box device, and it certainly did not match the "looks brand new" description I was given over the phone.

The most frustrating part was the lack of accurate information at every step: conflicting prices on the website, a non-working chat system, confusion about stock availability, and a misleading description of the phone's condition.

I wasted my time traveling to the store because I trusted the information provided by the company. Unfortunately, that trust was misplaced.

I would not recommend this store to anyone looking for a transparent and reliable buying experience.

Had a very good experience from communication to product in hand. Was less than $100 for earbuds. Authentic. These guys know how to deal with people. Thanks.

TOP Store!!! I love it!!!

They are scammers...the same product used to cost $100 less, and now they have put a discount of about $100, but already at a higher price of the same $100. They are misleading people with their deception, and as a result there is no real discount. For example, the Xiaomi 15 Ultra phone, which used to cost $1,450, is now priced at $1,550, including the $100 discount.

I don't recommend ordering from this site due to so many fine print issues. You have to sign for deliveries and the restock fees are unnecessarily hefty. If you order something and for some reason it's not up to your standards you'll have to pay the price with your wallet. Buy your phones elsewhere, customers clearly aren't valued here.

Bought a flip 6 refurbished. It did not come with a screen protector and it is no longer under warranty to get it replaced for free. They want to charge me a restocking fee over 100usd to restock.

Don't buy from them scammers sent a phone back for an exchange they received the return they emailed me back and I responded in kind and have not received a repsonce response in 5 days they will just take your money and leave you don't trust these guys

Great customer service. Opened a chat online to verify they actually had the device I was looking for in stock. Chat was very helpful and my reply was received promptly. At the Brampton store the associate was very helpful and knowledgeable.

AYOR - I purchased an ASUS Zenfone 10 in mid-summer 2024 from the store in Toronto – now closed. I was told it was a mint condition “Open Box” returned from Amazon US. Fine until a few months ago when my carrier informed me that I needed a new phone compatible with VoLTE since they were migrating from 3G to 4G/LTE.
Swiftronics sold me a TAIWANESE phone with NO support in North America.
ASUS confirmed that “unfortunately”, VoLTE, Wi-Fi calling/VoWiFi features are not available for the US region phone models at this time and the Taiwanese sold to me can NOT have his firmware updated even if all the hardware components are already on the device.
This phone shouldn’t have been on the Canadian market.
I got scammed - 825$ going to waste.

Swiftronics is pretty bad, they took my order and then cancelled it 4 days after, no explanation. I don't recommend.

Top notch customer service.
I made a mistake and ordered the wrong thing, they helped me find the right product, explained the difference and then emailed me later and discussed shipping options. Haven't gotten the product yet but the customer service was amazing will be shopping here again.

So, there's a lot of bad reviews about these guys, and I was pretty hesitant at first, but I tried anyways and I had a great experience.

First, a lot of people mention damaged electronics or poor quality. I had absolutely no issues with this, my Oneplus Nord 4 came factory packaged and in perfect working condition. I can't vouch for the open box service though, there may be some issues there that I'm not aware of.

I was a bit worried about getting scammed when I ordered too, but they have a good warranty policy and will cover any damage if a product arrives with it, software stuff needs to be sent in and physical damage will lead to you getting a new model. You have a month to call in any problems, so there's plenty of time in case something goes south.

When I was talking with customer service though they mentioned that some phones don't have the bands to work well on some more niche service providers, so before purchasing I would highly recommend checking online, there are plenty of websites to do so on.

The prices are good, the customer service is a bit inconsistent with timing, but overall very good company, and I don't think it deserves any of the hate it gets. Although this is just the experience of one person so don't take it as gospel.