SweetCare Reviews 

2,172
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers had a great experience with this company. Consumers consistently praise the vast selection of luxury skincare and cosmetic products, noting that items always arrive carefully packaged with extra padding and occasional free samples. Shoppers are also very happy with the competitive prices found across the store and the incredibly fast international delivery times to various countries. However, some reviewers were not happy with unexpected import fees and expensive international shipping costs that significantly increased their total purchase expenses. A few other people also felt that certain orders suffered from frustrating shipping delays or tracking updates that stopped working before arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection of items,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that international shipping is exceptionally... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Price

Consumers find price to be positive, highlighting competitive offers and affordable rates compared to other... See more

Quality

Customers had positive experiences with quality, noting that items arrive authentic, well-packaged, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great prices on luxury skincare! I was nervous after seeing some bad reviews, but my experience has been solid. Expect fulfilment to take a while, but the savings are worth it. Great product range and... See more

Company replied

Rated 4 out of 5 stars

Excellent choice of products, great sales and fast international shipping are what makes this store a good one. What I didn't like was rather expensive international shipping that increases with t... See more

Company replied

Rated 4 out of 5 stars

this was my first time using sweet care. i ordered my order which was valentino body mist on the 8th of jan and it was estimated between the 15-21 but due to delays in shipping it ended up coming on... See more

Company replied

Rated 5 out of 5 stars

I bought a shaving cream, aftershave and a deo from Sweetcare and I was absolutely pleased to see the packing care. a good shipper keeps all possibilities in mind before sending their products... See more

Company replied


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Hair Product Store
  6. Skin Care Clinic

Written by the company

SWEETCARE | Cosmetics, Fragrances, Makeup & Haircare |*| With over 700 Skincare, Fragrance, MakeUp & Hair Top Beauty Brands, All Must-Haves, Best Offers, Free Delivery & Free Samples, Treat Yourself, Family and Friends. |*| Over 30.000 Products 100% Genuine. |*| Register and Enjoy Special Discounts.|*| Meet the exclusive Brands' Loyalty Programs available at SweetCare. |*| Join as many as you wish and earn rewards on every purchase of your favourite brands. |*| Join our Rewards Club and earn 5% cashback on all your orders. Enjoy exclusive benefits and special perks!|*| Get the Personalized Treatment and Routine You Deserve through our expert-led guidance from pharmaceutical experts, beauty advisors and dermo-counselors. |*| Have access to exclusive limited-edition Sweet Boxes, for every concern. Our Beauty Boxes are the perfect place to start your beauty regime with top brands at a super affordable price. |*| Refer your friends: Get €5 and give €10 in just 3 easy steps! Share your code with your friends, for each friend you add, you get €5 on your next order. |*| Get access to more than 1000 beauty and wellness editorial publications written by experts and brands specialists. |*| Try make-up products before you buy with our Virtual Try-On tool. Online skincare diagnosis and fragrances quizz. |*| Categories: skincare, body care, dermatological, post-surgical, makeup, haircare, healthcare, sun & tan, beauty tools, fragrances, health supplements, pet care.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,172)

363 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Advertised price not honoured

They advertised a great price and after I placed a $759.83 order they emailed me to say that the price was incorrect on their website, and the order had been cancelled.

They have now increased the price to $1187.29.

I have not received any refund yet.

September 1, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Hello,

We sincerely apologize for the inconvenience caused by this situation and fully understand your disappointment.

We would like to clarify that, unfortunately, due to an error an incorrect price was displayed on our website. Once this error was identified, the situation was resolved and the orders affected had to be cancelled accordingly.

The price currently displayed on our website reflects the correct price of the products after the pricing error was corrected. We are sorry for the inconvenience and frustration this may have caused, and we sincerely appreciate your understanding.

Thank you!

Rated 5 out of 5 stars

Highly recommend Sweetcare!

A fab shopping experience with Sweetcare. Great value on my favourite brand Medik8 and quick delivery. Highly recommend!

August 30, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Hello Joanne,

Thank you very much for your review!

We are happy to hear that you had a great shopping experience with SweetCare and that you were happy with the value and delivery of your favourite Medik8 products.

We truly appreciate your recommendation and your trust in us. We look forward to welcoming you back to SweetCare soon!

Rated 1 out of 5 stars

Hidden import charges

Hidden import charges – very misleading pricing

I feel genuinely misled by SweetCare and would not have placed this order had the true final cost been made clear to me.

I ordered a FOREO BEAR 2 from what appeared to be a European/UK-facing website. The entire purchasing process was in GBP and I paid the amount shown at checkout, including delivery. I did not realise that the product would be shipped from Portugal and that, after I had already paid, I would be presented with a further £62.33 in import charges by UPS.

My final cost was £273 — considerably more than the approximately £229 for which I could have bought the same product from a UK retailer.

The most frustrating part is that SweetCare knows exactly where the goods are being shipped from and knows that UK customers may have to pay import VAT, customs-related charges and courier fees. Yet this was not made sufficiently clear to me at the point where I was deciding whether to purchase.

Yes, there may be information buried somewhere in the Terms & Conditions. But customers should not have to investigate international shipping arrangements and lengthy terms before every purchase. The important information is the actual total cost of buying and receiving the product.

Even UPS itself recommends that recipients are informed of duties, taxes and fees before the transaction to avoid unexpected charges.

Had I known at checkout that my £273 purchase would include an additional £62.33 payable to UPS, I simply would not have bought from SweetCare. I would have purchased from a UK retailer instead.

This feels less like transparent pricing and much more like a business model based on hoping the customer will only discover the real cost after the order has already been paid for.
I am extremely disappointed and would strongly recommend that UK customers check the final landed cost very carefully before ordering from SweetCare.

August 19, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Hello Irina,
We are sorry to hear about your experience and that you are disappointed with it. We understand that being faced with unexpected additional costs is always unpleasant, and we fully understand your frustration.

That said, while we respect your point of view, we would like to clarify that none of the information regarding taxes/duties was omitted or hidden. All products are clearly identified as being sold VAT-free, and during the checkout process, customers are also shown an alert regarding the possible application of customs duties and taxes.

We understand that sometimes it is easy not to pay attention notice to these details, but this information was available throughout the entire purchasing process.

We would nevertheless appreciate the opportunity to review your specific case and see whether there is anything we can do to assist. Please contact us by email so that our team can look into the situation further and provide you with the appropriate support.

Thank you

Rated 1 out of 5 stars

The parcel never arrived, and I only received a partial refund. This is unacceptable.

I want to warn anyone considering buying from SweetCare. Our experience with this store is a prime example of how being an honest and transparent customer is rewarded with complete disrespect, unexpected fees, and withholding of funds.

January 2025 (Delivery to Montenegro): The order was delayed and then declared lost after a month. Customer support refunded the full amount. However, two weeks later, the parcel unexpectedly arrived, a fact the store wasn't even aware of. Wanting to maintain a fair, long-term relationship, I proactively contacted support so they could charge me for the delivered items and they did. Doing so turned out to be a huge mistake.

July 2025 (Delivery to Montenegro): A second order worth €216 with promised free DHL shipping. Upon arrival, we were hit with an unexpected €95 fee on top of the order price (hidden brokerage/customs charges never mentioned during checkout). After a month of unhelpful back-and-forth emails, we paid the amount. Support merely offered a small discount voucher that didn't come close to covering our €95 loss.

November 2025 (Delivery to Croatia): Placed solely to use the voucher so we wouldn't lose our money. This was the only order that arrived without issues.

June 2026 (Delivery to Croatia, €345 Order): We gave the service one last chance, assuming their logistics had improved. The order failed to arrive on the estimated dates (June 30 – July 1). Support later informed us that one item was out of stock and refunded the cost of this product, as well as removed it from the total order. By the mid of July, the parcel never arrived and then somehow ended up returned to their warehouse due to logistics failures on their end. After waiting over 1.5 months, support asked if we wanted a reshipment or a refund. Of course we requested a full refund but we never received full refund.

That is SweetCare received ALL items we fully paid for back at their warehouse in perfect condition, yet refused to issue a full refund, withholding €35 from the amount paid without any valid reason. To be clear: shipping was originally free, and the failed delivery was entirely due to their logistics issues.

Imagine that when my very first order was lost and then suddenly delivered, I had the honesty to report it and pay for the goods. When their system failed again and all items were safely returned to their shelves, they had the audacity to keep my money.

This behavior is borderline fraudulent. Transparent communication only works one way with SweetCare. I strongly advise against ordering from them unless you are willing to waste your time, money, and patience. I will do everything possible to ensure that as many people as possible learn about the risks associated with placing an order through this service.

Update after service response
I am writing to express my strong disagreement with your position regarding this matter.
The order in question consisted entirely of standard cosmetic products, including hair care and skincare items. None of these products were labeled or designated as dangerous goods restricted from transport within the European Union. If your platform allows customers to place orders for delivery to a specific country, it is your responsibility to flag or restrict products that you claim cannot pass customs.
I am in no way at fault for customs rejecting products that your system permitted me to purchase for delivery to my destination. The operational and shipping costs incurred to return your products back to your warehouse shelves should not be deducted from my payment.
To be clear: the package was never delivered within the agreed timeframe, nor was it delivered at all, yet you have refused to issue a full refund.
Since you refuse to take accountability, the only remaining option to resolve this dispute is to initiate a chargeback through my bank. Your service has proven to be completely lacking in customer care and is not a platform that can be trusted.

August 7, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Hello,
Thank you for sharing your feedback.

We would like to clarify the circumstances surrounding your most recent order, as the return was not caused by a logistics failure attributable to SweetCare.

The shipment was held because Croatian Customs did not authorize the entry of the Dangerous Goods (DG) merchandise included in the order and, consequently, the parcel could not be forwarded to its destination.

As stated in our Terms & Conditions, customers are responsible for ensuring that the products purchased are permitted for import into the destination country. SweetCare cannot assume costs resulting from customs restrictions or the refusal of goods by the destination country's authorities.

To prevent the shipment from being abandoned and destroyed by Customs — a situation in which the goods would not have been recovered and no corresponding product refund could have been issued — the parcel was returned to our warehouse. The costs associated with this return were therefore deducted from the refundable amount in accordance with our established procedures.

As requested, the remaining amount has already been refunded to the original payment method. The order has therefore been fully regularized: the returned products were refunded, with only the costs necessarily incurred to recover the shipment deducted.

We understand that this outcome was disappointing, but SweetCare followed the applicable customs and return procedures and could not assume costs resulting from an import restriction imposed by the destination country's authorities.

Thank you again for the collaboration.
SweetCare Team

Rated 2 out of 5 stars

Dyson stopped working shortly after delivery

I purchased a Dyson Airwrap Co-anda2x from SweetCare, which was delivered to me in Chile on July 17, 2026.

Unfortunately, after only a very short period of normal use, the Dyson developed a serious malfunction: it started flashing red lights and stopped working completely.

I contacted SweetCare immediately and provided all the requested information and evidence regarding the issue. The product failed while it was still practically brand new, and I contacted SweetCare within the applicable initial return/guarantee period.

I have followed up several times by email, but I am still waiting for a clear resolution regarding the replacement of my defective Dyson.

This is not a return because I changed my mind. This is an expensive product that became defective shortly after delivery, despite being used normally.

I purchased from SweetCare expecting reliable after-sales support, especially for a premium product such as Dyson. I would simply like SweetCare to honor the applicable warranty/defective-product procedure and provide a prompt solution.

I hope SweetCare can resolve this quickly and arrange the replacement of the defective unit. I will be happy to update this review once the situation has been satisfactorily resolved.

August 6, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Hello,
Thank you for sharing your feedback.

As you have been informed throughout this process, our team has remained in active contact with you since you first reported the issue with your Dyson appliance. Your claim, together with the information and evidence provided, has already been submitted directly to Dyson for their technical assessment.

As this is a warranty case, SweetCare is required to follow the procedure established by the manufacturer and await Dyson’s assessment and instructions before proceeding with the appropriate resolution. Unfortunately, the timeframe for this technical analysis and final decision is determined exclusively by Dyson, and we are unable to accelerate or interfere with their internal process.

We fully understand that the waiting time is frustrating, particularly for a premium appliance purchased so recently. Please be assured that your case remains active and is being closely followed by our team. As soon as we receive any feedback from Dyson, we will contact you immediately.

We sincerely appreciate your patience and continued cooperation while we act as the liaison between you and the manufacturer, and we remain fully available to assist you throughout the process.

SweetCare Team

Rated 1 out of 5 stars

BE VERY WARY before ordering from this…

BE VERY WARY before ordering from this company. You may think you are getting a bargain however in my experience this is false economy. A few months ago I ordered some rosalique anti redness cream and when I came to open it recently all of the contents had gone hard and were unusable. When i contacted sweet care they refused to take responsibility saying too much time had lapsed since the purchase (how was I supposed to know until I opened the product!!) so I contacted rosalique with the batch number. They confirmed that it was old stock from 2024 and that sweetcare have never been an authorised retailer of their products. So maybe worth purchasing direct from the manufacture to ensure up to date products

August 1, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you for taking the time to share your feedback.

After carefully reviewing your case, we can confirm that the complaint submitted at the end of July 2026 relates to an order purchased and received in February 2026.

Unfortunately, due to the length of time between delivery and the issue being reported — almost six months — neither the brand nor our store is able to validate the conditions in which the product was stored during this period. For the same reason, the applicable claim and insurance procedures can no longer be activated at this stage.

We would also like to clarify one important point regarding your comments about the origin of the product. SweetCare has been selling Rosalique for several years, sourcing the brand through official distributors in Portugal. We therefore have no concerns regarding the legitimacy, authenticity, or security of the supply chain through which our Rosalique products are obtained.

We fully understand your disappointment and are sorry that we could not provide the resolution you were hoping for. However, in order to apply the same procedures fairly and consistently to all our customers, we must respect the established claim timeframes.

We nevertheless genuinely appreciate your feedback and thank you for sharing your experience.
Kind regards,
SweetCare Team

Rated 1 out of 5 stars

I bought the foreo device 402 in March…

I bought the foreo device 402 in March and they took more than a month to deliver to the US (even though they said it is going to be delivered in 2 weeks). I was very excited to use this device and all of the sudden after 3 weeks of use, it broken down. After countless of contact back and forth, they gave me a store credit that worth 65% of the full purchase without me agreeing to the amount (I didn’t know that they will not refund the full amount). They have horrible horrible service! I do not recommend buying anything from them especially if you’re from overseas.

July 31, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you for sharing your feedback. We are sorry for the frustration this situation has caused, but we would like to clarify the current status of your claim, as there appears to be some misunderstanding.

Following confirmation of the device fault, the product has been fully refunded. As you indicated that you did not wish to receive the refund as store credit (emitted in full), the voucher has been cancelled and the full refund has now been issued directly to your credit card.

Your bank should therefore be able to confirm the transaction shortly, depending on their processing times.

The claim regarding the faulty device is now fully resolved from our side. Should you require any further clarification, we remain available by email, where we can assist you while keeping your personal and order information private and secure.

Thank you for your cooperation throughout this process.

Kind regards,
SweetCare Team

Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience with SweetCare and would urge others to be very cautious before ordering from this company.

I placed an order on 23 May for goods worth approximately £400. I was unexpectedly charged over £100, which I was not aware would be taken. As I did not have the funds to cover this unexpected charge, I was unable to accept the delivery.

Since then, I have been waiting for my refund, but despite the amount having been outstanding for a considerable time, I have received nothing. I have sent multiple emails and made several phone calls, yet my attempts to resolve this issue have been ignored. The lack of communication and customer support has been extremely frustrating and unacceptable.

A company should process refunds promptly and keep customers informed, especially when they have made repeated attempts to make contact. My experience has left me with little confidence in SweetCare’s customer service and after-sales support.

I hope this matter is resolved as soon as possible, but until then, I would advise potential customers to exercise caution before purchasing from this company.

May 23, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you for sharing your feedback.
We would like to clarify that your refund was successfully processed on 28 July, once the parcel was returned to our warehouse. The refund reference has already been sent to you by email so that you have all the necessary details.

Unfortunately, the return resulted from the import duties and taxes applied upon arrival in the UK. As your order was shipped from our warehouse in Portugal (as our store is Portuguese as informed on our website), these charges are determined by the destination country's customs authorities and cannot legally be waived or bypassed by SweetCare. As the charges were not accepted, the parcel was automatically returned to us—a process that depends entirely on the carrier's return logistics and timeline.

As soon as the parcel was confirmed as received back at our facilities, we proceeded with your refund.

We understand how frustrating the wait has been and appreciate your patience and cooperation throughout this process.
Thank you for giving us the opportunity to resolve your case.

SweetCare Team

Rated 5 out of 5 stars

La Roche-Posay, Hydraphase Intense Light

I bought 3 La Roche-Posay, Hydraphase Intense Light 50mL which is no longer available - it is the genuine article so I will be ordering more from them

June 30, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you for sharing your experience!
We're so pleased we could help you find a product that has become difficult to source.

Authenticity is something we take great pride in, so it's especially rewarding to know that this gave you the confidence to shop with us.
We look forward to assisting you again whenever you're ready for your next order!

Thank you!
SweetCare Team

Rated 1 out of 5 stars

I ordered goods but there has been no…

I ordered goods but there has been no delivery to date. Stay away—I didn't get my money back and didn't receive the goods. It was supposed to be delivered to Germany, but unfortunately, it never arrived. Order number 1772588 – €91.20 (placed on June 6, 2026); still no refund to date.
1. MESOESTETIC
Age Element Brightening Eye Contour 15mL
€27.96 1 unit
2. Age Element Firming Cream 50mL & Mesoestetic
MESOESTETIC
Age Element Firming Cream 50mL
€61.26

June 6, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

We are sorry to read your review, however, we would like to clarify what happened with your order 1772588.

During our verification process, we identified an incorrect use of a discount code from our "Tell a Friend" campaign. The voucher issuer and the voucher user were registered as the same person. Under the terms of this promotion, these vouchers are intended exclusively for use by friends or family members and cannot be redeemed by the person who generated them.

To ensure fairness to all customers who comply with the campaign rules, your order was placed on hold while we contacted you to clarify the situation and to ask whether you wished to proceed without the voucher or apply a different valid discount code.

Unfortunately, despite several written communications sent to the email address associated with your order, we never received a reply regarding this issue of the use of the voucher. The reason your order was not dispatched was therefore always clearly explained in our emails.

As we did not receive the required cooperation to resolve the matter, we ultimately cancelled your order and processed a full refund on the same day. This information was also communicated to you in writing.

We kindly ask you to check your email once again, where you will also find the refund reference. You may provide this reference to your bank to confirm the transaction. Please note that, depending on your bank, it may take a few business days for the refund to appear in your account.

We are confident that we have acted transparently throughout this process and provided all the necessary information. We sincerely hope to have the opportunity to assist you in the future, and we remain at your disposal should you need any further help.

Kind regards
SweetCare Team

Rated 5 out of 5 stars

Great prices

Great prices, shipping, and products - couldn't be happier.

April 7, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you for such a positive review!
It means a lot to know that we delivered on the three things that matter most: quality products, competitive prices, and reliable shipping.

We truly appreciate your support and hope your next experience with SweetCare is just as satisfying!

SweetCare Team

Rated 5 out of 5 stars

Great online retailer

SweetCare has a great selection of products at excellent prices with speedy delivery. Fantastic.

June 28, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

What a pleasure to read your feedback!
We work hard to offer a wide range of trusted brands at the best possible prices, so it's wonderful to know that this, together with our delivery service, met your expectations.

We look forward to welcoming you back for your next beauty and wellness essentials ;)

Thank you!
SweetCare Team

Rated 3 out of 5 stars

Good prices, bad delivery service

In short, it is a store with very competitive prices and has very good brands, the bad thing is that they do not meet the delivery date indicated on the page, my package was ordered since July 7 and so far I have not received it, I sent an email and they only offer me apologies for the delay, when I required that package on the estimated date since it was a gift to take to Mexico.

July 15, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

We are truly sorry for the delay: the order scheduled to ship on the 7th only went out on the 10th, due to a one-off logistics issue. We know it was a gift to take to Mexico, which makes this delay especially painful for us. This was not the experience we wanted to give you.

The good news is that, as you can see in your tracking, your order is now ready for pickup. We remain available by email for anything you may need.

We hope to have the chance soon to offer you the full experience you deserve!

Best regards,
SweetCare Team

Rated 1 out of 5 stars

REFUSAL to CANCEL and REFUND online order NOT DELIVERED

Online purchase not delivered. Fake store refuses to cancel the purchase and proceed with the refund! Items NEVER LEFT the sender's address. Poor service and REFUSAL to comply with the law: CANCEL THE NEVER DELIVERED PURCHASE AND RETURN MY MONEY! I am reporting this in all instances in the European Union for the criminal practice of online scams in consumer relations and illicit practices. As it is cleae in the answer below the SWEETCARE online store, that did not provided me any answer by mail clarifying any abnornal situation with the delivery, remains REFUSING TO CANCEL THE PURCHASE AND GIVING ME THE REFUND! THIS PROVES THE BAD FAITH OF THIS FAKE GOLPIST STORE! Anyway, this answer will be collected to instruct the criminal proceedings for online fraud against this fake seller.

July 5, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you for contacting us, and we sincerely regret this situation.

Allow us to clarify the facts regarding your order, shipped from Portugal for delivery in France:

On 7 July, when you contacted us asking about dispatch, we confirmed the order would be shipped that same day — and it was. The order was indeed dispatched on 7 July, exactly as promised.

Unfortunately, while in transit, the carrier registered a blockage. This information is clearly visible in the order's tracking. This is a regrettable, exceptional and unforeseeable situation, entirely beyond our control — at no point has there been any refusal or wrongdoing on our side.

That said, we understand your dissatisfaction and we want to help. It is frustrating for us as well that a carrier failure has affected an order that was being fulfilled entirely on schedule on our side. But we are here for you, in good times and bad.

Since you no longer wish to receive this order, we are currently arranging with the carrier for the parcel to be returned to origin.

We will follow this process closely and keep you informed of any updates.

Thank you for your cooperation and understanding. We are all working towards a solution.

SweetCare Team

Rated 1 out of 5 stars

I placed the order on 8 July and paid…

I placed the order on 8 July and paid for UPS Express shipping, which estimated delivery between 10 July and 13 July. However, my order is still marked as "Processing" and has not been shipped.

I paid extra for express shipping, but the order has not even been dispatched within the promised timeframe. As the order has not yet been shipped, I would like to request cancellation and a full refund, including the UPS shipping fee.
No response 😕

July 8, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you for your feedback and for the opportunity to help.
Ewe are sorry to hear your experience has not met expectations.

In order to fully protect your personal data, we are unable to discuss order details on a public platform. We kindly ask you to email us at support@sweetcare.pt so we can look into your order right away.

Our team will be watching for your message and is ready to provide a fast resolution to any situation affecting your SweetCare experience — including your cancellation and refund request.

Thank you once again for reaching out.

Kind regards,
SweetCare Team

Rated 5 out of 5 stars

It was a super easy process for me to…

It was a super easy process for me to find products unavailable in my country. Having compared other prices, I found sweet care to be the best. International shipping was fast! Super happy and ready to order again soon!

July 2, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Distance should never stand between you and your favourite products, and we're so glad we could prove it! Your next order already has a team here excited to prepare it ;)

Thank you for having the time to leave us such a kind review!

See you very soon,
SweetCare Team

Rated 3 out of 5 stars

Eventually made good on sale but was a headache

I am updating my review from 1 star to 3 stars because the company did eventually make it right but it was very difficult and time consuming to do so.

I paid for 3-5 day express shipping and they they didn’t ship my order for 14 days. When I reached out they told me that half of my items were out of stock. They asked if they could cancel them and ship the rest. I told them I was not ok with that. Shipping only half the order meant I would have to place another order elsewhere and pay shipping again. I would rather cancel and order elsewhere.

I suggested a substitute item but instead they shipped my order without the missing items and without my permission. After arguing with them and leaving several negative reviews they eventually refunded my shipping charge. It should not have been that much of a hassle. They should not have shipped the order with half the items missing without first getting my approval.

July 6, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you for your feedback — and allow us to clarify an important point right away: you were never charged duties for items that were not shipped.

The initial amounts for duties, shipping and order total were duly adjusted and immediately refunded at the moment one unit could not be included in your order. The amount you paid corresponds exclusively to the items you received. To give you full transparency, we will be sending you an email detailing all values, so that everything is registered in writing and you have that proof and reassurance on your side.

Regarding the dispatch: our decision to ship immediately was taken precisely to avoid causing any further delay to your order. We do understand that a substitution was suggested when we informed you of the unavailable unit — unfortunately, it was only due to timing that this request could not be accommodated, and we regret that this was not clearer at the time.

We remain fully available to support you in any circumstance, and the email with all the details will follow shortly.

Thank you for the opportunity to clarify.
SweetCare Team

Rated 4 out of 5 stars

Great prices on luxury skincare

Great prices on luxury skincare! I was nervous after seeing some bad reviews, but my experience has been solid. Expect fulfilment to take a while, but the savings are worth it. Great product range and responsive customer service. Thanks, Sweetcare!"

July 8, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you so much for giving us a chance and for sharing your honest experience!
We're so glad it paid off!

You're right that some orders can take a little longer to prepare — we work with a wide range of luxury brands and always make sure every product is carefully checked and authentic before it ships.

We're thrilled you found the savings worth it and enjoyed our product range. Our customer service team will be delighted to hear your kind words. Thank you for trusting Sweetcare!

We look forward to your next order
SweetCare Team

Rated 5 out of 5 stars

The delivery time was super quick

The delivery time was super quick , I’m in England and to be honest didn’t expect it to turn up at all.
I ordered the Chanel le tint and it arrived with no problems at all. I was kept up to date with the tracking and I will most certainly order again.
Thank you for a wonderful experience

July 1, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you so much for your lovely review!

We know that ordering internationally can feel like a leap of faith, so we're delighted the delivery to England was quick and smooth!
We take great care with every shipment, so it's wonderful to hear it made a difference.

We look forward to welcoming you back soon!
Thank you!
SweetCare Team

Rated 4 out of 5 stars

Happy with the purchase

Happy with the purchase, the price was really the lowest compared to other website. The delivery time was a little bit long but i will for sure purchase on sweet care again :)

July 4, 2026
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you for your review!

We're so glad you found the best price at SweetCare.com!
We work hard to keep it that way 🙏

Sorry the delivery took a bit longer than expected, but we're happy it was worth it! Can't wait to welcome you back!

SweetCare Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look