Great prices on luxury skincare! I was nervous after seeing some bad reviews, but my experience has been solid. Expect fulfilment to take a while, but the savings are worth it. Great product range and... See more
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Review summary
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this was my first time using sweet care. i ordered my order which was valentino body mist on the 8th of jan and it was estimated between the 15-21 but due to delays in shipping it ended up coming on... See more
Company replied
Excellent choice of products, great sales and fast international shipping are what makes this store a good one. What I didn't like was rather expensive international shipping that increases with t... See more
Company replied
I bought a shaving cream, aftershave and a deo from Sweetcare and I was absolutely pleased to see the packing care. a good shipper keeps all possibilities in mind before sending their products... See more
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Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics and Perfumes Supplier
- Hair Product Store
- Skin Care Clinic
Written by the company
SWEETCARE | Cosmetics, Fragrances, Makeup & Haircare |*| With over 700 Skincare, Fragrance, MakeUp & Hair Top Beauty Brands, All Must-Haves, Best Offers, Free Delivery & Free Samples, Treat Yourself, Family and Friends. |*| Over 30.000 Products 100% Genuine. |*| Register and Enjoy Special Discounts.|*| Meet the exclusive Brands' Loyalty Programs available at SweetCare. |*| Join as many as you wish and earn rewards on every purchase of your favourite brands. |*| Join our Rewards Club and earn 5% cashback on all your orders. Enjoy exclusive benefits and special perks!|*| Get the Personalized Treatment and Routine You Deserve through our expert-led guidance from pharmaceutical experts, beauty advisors and dermo-counselors. |*| Have access to exclusive limited-edition Sweet Boxes, for every concern. Our Beauty Boxes are the perfect place to start your beauty regime with top brands at a super affordable price. |*| Refer your friends: Get €5 and give €10 in just 3 easy steps! Share your code with your friends, for each friend you add, you get €5 on your next order. |*| Get access to more than 1000 beauty and wellness editorial publications written by experts and brands specialists. |*| Try make-up products before you buy with our Virtual Try-On tool. Online skincare diagnosis and fragrances quizz. |*| Categories: skincare, body care, dermatological, post-surgical, makeup, haircare, healthcare, sun & tan, beauty tools, fragrances, health supplements, pet care.
Contact info
Rua Prof. Duarte Leite 203 5E, 4200-270, Porto, Portugal
- +351225400326
- support@sweetcare.pt
- sweetcare.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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La Roche-Posay, Hydraphase Intense Light
I bought 3 La Roche-Posay, Hydraphase Intense Light 50mL which is no longer available - it is the genuine article so I will be ordering more from them
June 30, 2026
Unprompted review
Reply from SweetCare
Thank you for sharing your experience!
We're so pleased we could help you find a product that has become difficult to source.
Authenticity is something we take great pride in, so it's especially rewarding to know that this gave you the confidence to shop with us.
We look forward to assisting you again whenever you're ready for your next order!
Thank you!
SweetCare Team
I ordered goods but there has been no…
I ordered goods but there has been no delivery to date. Stay away—I didn't get my money back and didn't receive the goods. It was supposed to be delivered to Germany, but unfortunately, it never arrived. Order number 1772588 – €91.20 (placed on June 6, 2026); still no refund to date.
1. MESOESTETIC
Age Element Brightening Eye Contour 15mL
€27.96 1 unit
2. Age Element Firming Cream 50mL & Mesoestetic
MESOESTETIC
Age Element Firming Cream 50mL
€61.26
June 6, 2026
Unprompted review
Reply from SweetCare
We are sorry to read your review, however, we would like to clarify what happened with your order 1772588.
During our verification process, we identified an incorrect use of a discount code from our "Tell a Friend" campaign. The voucher issuer and the voucher user were registered as the same person. Under the terms of this promotion, these vouchers are intended exclusively for use by friends or family members and cannot be redeemed by the person who generated them.
To ensure fairness to all customers who comply with the campaign rules, your order was placed on hold while we contacted you to clarify the situation and to ask whether you wished to proceed without the voucher or apply a different valid discount code.
Unfortunately, despite several written communications sent to the email address associated with your order, we never received a reply regarding this issue of the use of the voucher. The reason your order was not dispatched was therefore always clearly explained in our emails.
As we did not receive the required cooperation to resolve the matter, we ultimately cancelled your order and processed a full refund on the same day. This information was also communicated to you in writing.
We kindly ask you to check your email once again, where you will also find the refund reference. You may provide this reference to your bank to confirm the transaction. Please note that, depending on your bank, it may take a few business days for the refund to appear in your account.
We are confident that we have acted transparently throughout this process and provided all the necessary information. We sincerely hope to have the opportunity to assist you in the future, and we remain at your disposal should you need any further help.
Kind regards
SweetCare Team
Great prices
Great prices, shipping, and products - couldn't be happier.
April 7, 2026
Unprompted review
Reply from SweetCare
Thank you for such a positive review!
It means a lot to know that we delivered on the three things that matter most: quality products, competitive prices, and reliable shipping.
We truly appreciate your support and hope your next experience with SweetCare is just as satisfying!
SweetCare Team
Great online retailer
SweetCare has a great selection of products at excellent prices with speedy delivery. Fantastic.
June 28, 2026
Unprompted review
Reply from SweetCare
What a pleasure to read your feedback!
We work hard to offer a wide range of trusted brands at the best possible prices, so it's wonderful to know that this, together with our delivery service, met your expectations.
We look forward to welcoming you back for your next beauty and wellness essentials ;)
Thank you!
SweetCare Team
Good prices, bad delivery service
In short, it is a store with very competitive prices and has very good brands, the bad thing is that they do not meet the delivery date indicated on the page, my package was ordered since July 7 and so far I have not received it, I sent an email and they only offer me apologies for the delay, when I required that package on the estimated date since it was a gift to take to Mexico.
July 15, 2026
Unprompted review
Reply from SweetCare
We are truly sorry for the delay: the order scheduled to ship on the 7th only went out on the 10th, due to a one-off logistics issue. We know it was a gift to take to Mexico, which makes this delay especially painful for us. This was not the experience we wanted to give you.
The good news is that, as you can see in your tracking, your order is now ready for pickup. We remain available by email for anything you may need.
We hope to have the chance soon to offer you the full experience you deserve!
Best regards,
SweetCare Team
REFUSAL to CANCEL and REFUND online order NOT DELIVERED
Online purchase not delivered. Fake store refuses to cancel the purchase and proceed with the refund! Items NEVER LEFT the sender's address. Poor service and REFUSAL to comply with the law: CANCEL THE NEVER DELIVERED PURCHASE AND RETURN MY MONEY! I am reporting this in all instances in the European Union for the criminal practice of online scams in consumer relations and illicit practices. As it is cleae in the answer below the SWEETCARE online store, that did not provided me any answer by mail clarifying any abnornal situation with the delivery, remains REFUSING TO CANCEL THE PURCHASE AND GIVING ME THE REFUND! THIS PROVES THE BAD FAITH OF THIS FAKE GOLPIST STORE! Anyway, this answer will be collected to instruct the criminal proceedings for online fraud against this fake seller.
July 5, 2026
Unprompted review
Reply from SweetCare
Thank you for contacting us, and we sincerely regret this situation.
Allow us to clarify the facts regarding your order, shipped from Portugal for delivery in France:
On 7 July, when you contacted us asking about dispatch, we confirmed the order would be shipped that same day — and it was. The order was indeed dispatched on 7 July, exactly as promised.
Unfortunately, while in transit, the carrier registered a blockage. This information is clearly visible in the order's tracking. This is a regrettable, exceptional and unforeseeable situation, entirely beyond our control — at no point has there been any refusal or wrongdoing on our side.
That said, we understand your dissatisfaction and we want to help. It is frustrating for us as well that a carrier failure has affected an order that was being fulfilled entirely on schedule on our side. But we are here for you, in good times and bad.
Since you no longer wish to receive this order, we are currently arranging with the carrier for the parcel to be returned to origin.
We will follow this process closely and keep you informed of any updates.
Thank you for your cooperation and understanding. We are all working towards a solution.
SweetCare Team
I placed the order on 8 July and paid…
I placed the order on 8 July and paid for UPS Express shipping, which estimated delivery between 10 July and 13 July. However, my order is still marked as "Processing" and has not been shipped.
I paid extra for express shipping, but the order has not even been dispatched within the promised timeframe. As the order has not yet been shipped, I would like to request cancellation and a full refund, including the UPS shipping fee.
No response 😕
July 8, 2026
Unprompted review
Reply from SweetCare
Thank you for your feedback and for the opportunity to help.
Ewe are sorry to hear your experience has not met expectations.
In order to fully protect your personal data, we are unable to discuss order details on a public platform. We kindly ask you to email us at support@sweetcare.pt so we can look into your order right away.
Our team will be watching for your message and is ready to provide a fast resolution to any situation affecting your SweetCare experience — including your cancellation and refund request.
Thank you once again for reaching out.
Kind regards,
SweetCare Team
It was a super easy process for me to…
It was a super easy process for me to find products unavailable in my country. Having compared other prices, I found sweet care to be the best. International shipping was fast! Super happy and ready to order again soon!
July 2, 2026
Unprompted review
Reply from SweetCare
Distance should never stand between you and your favourite products, and we're so glad we could prove it! Your next order already has a team here excited to prepare it ;)
Thank you for having the time to leave us such a kind review!
See you very soon,
SweetCare Team
Shockingly unprofessional. Will change your order.
This is a shockingly unprofessional company. I paid for 3-5 days express shipping. They didn't ship the order for 14 days. When I reached out I they said half my items were out of stock . They asked if they could cancel them and ship the rest. I told them I was not ok with cancelling them considering how much shipping and duties I paid. I suggested a substitute item but instead they cancelled my items. I told them to just cancel the order but they ignored that email and shipped it anyway. They didn't even refund the duties I paid on items I didn't even receive. I will be contacting my credit card. This is an unprofessional scam company. Do not order.
Update: there response is literally lies. I explicitly told them not to ship without the missing items since I knew I would have to place another order elsewhere and pay shipping again. Buyer beware these are con artists.
July 7, 2026
Unprompted review
Reply from SweetCare
Thank you for your feedback — and allow us to clarify an important point right away: you were never charged duties for items that were not shipped.
The initial amounts for duties, shipping and order total were duly adjusted and immediately refunded at the moment one unit could not be included in your order. The amount you paid corresponds exclusively to the items you received. To give you full transparency, we will be sending you an email detailing all values, so that everything is registered in writing and you have that proof and reassurance on your side.
Regarding the dispatch: our decision to ship immediately was taken precisely to avoid causing any further delay to your order. We do understand that a substitution was suggested when we informed you of the unavailable unit — unfortunately, it was only due to timing that this request could not be accommodated, and we regret that this was not clearer at the time.
We remain fully available to support you in any circumstance, and the email with all the details will follow shortly.
Thank you for the opportunity to clarify.
SweetCare Team
Great prices on luxury skincare
Great prices on luxury skincare! I was nervous after seeing some bad reviews, but my experience has been solid. Expect fulfilment to take a while, but the savings are worth it. Great product range and responsive customer service. Thanks, Sweetcare!"
July 8, 2026
Unprompted review
Reply from SweetCare
Thank you so much for giving us a chance and for sharing your honest experience!
We're so glad it paid off!
You're right that some orders can take a little longer to prepare — we work with a wide range of luxury brands and always make sure every product is carefully checked and authentic before it ships.
We're thrilled you found the savings worth it and enjoyed our product range. Our customer service team will be delighted to hear your kind words. Thank you for trusting Sweetcare!
We look forward to your next order
SweetCare Team
The delivery time was super quick
The delivery time was super quick , I’m in England and to be honest didn’t expect it to turn up at all.
I ordered the Chanel le tint and it arrived with no problems at all. I was kept up to date with the tracking and I will most certainly order again.
Thank you for a wonderful experience
July 1, 2026
Unprompted review
Reply from SweetCare
Thank you so much for your lovely review!
We know that ordering internationally can feel like a leap of faith, so we're delighted the delivery to England was quick and smooth!
We take great care with every shipment, so it's wonderful to hear it made a difference.
We look forward to welcoming you back soon!
Thank you!
SweetCare Team
Happy with the purchase
Happy with the purchase, the price was really the lowest compared to other website. The delivery time was a little bit long but i will for sure purchase on sweet care again :)
July 4, 2026
Unprompted review
Reply from SweetCare
Thank you for your review!
We're so glad you found the best price at SweetCare.com!
We work hard to keep it that way 🙏
Sorry the delivery took a bit longer than expected, but we're happy it was worth it! Can't wait to welcome you back!
SweetCare Team
SweetCare Never Disappoints
I've ordered from SweetCare a few times and it's honestly one of my favorite places to buy beauty products. Even with shipping to Mexico, the prices are usually much lower than buying locally, so it still ends up being a great deal. It’s not the fastest delivery, but everything has always arrived well packed, and the wait is totally worth it.
March 30, 2026
Unprompted review
Reply from SweetCare
Thank you so much for the kind words!
We're really happy to hear your orders have been arriving safely all the way to Mexico and that the prices make the wait worthwhile.
We truly appreciate you choosing us time and time again!
See you on your next order! ;)
Awesome products
Awesome products, packaging was amazing (well protected), the shipping was fast enough
June 29, 2026
Unprompted review
Reply from SweetCare
Dear Akinyemi,
Thank you so much for taking the time to leave us such a kind review, it really means a lot to us!
We hope to have you back again soon, and to keep exceeding your expectations every time.
Thank you again!
Sincerely,
The SweetCare Team
Appalling service. I want to cancel and a refund
My order has not been fulfilled, however the payment was swiftly taken within a few mins of ordering.
I've messaged a few times now, on their website messages system, by email and via text. Asking them to cancel and refund the order . with zero response.
I want to cancel and receive a full refund now as I've managed to buy same from another firm who delivered within 48 hours.
The customer service is appalling.
Beware.
June 29, 2026
Unprompted review
Reply from SweetCare
Dear Joanna Horton,
Thank you for sharing your experience, and we're sorry to hear about your frustration.
We'd like to clarify a few details. Your message was received on June 29th, and our team responded the very next day, June 30th, to make sure you received the assistance you deserve as our customer.
At the time your order was placed, the estimated delivery window of 9–15 July was clearly displayed at checkout and confirmed again in your order confirmation email. Your order was being processed within that agreed timeframe, so there was no delay on our part relative to what was originally promised.
That said, as soon as you asked us to cancel, we did so, and your order was cancelled on June 30th with your refund processed right away.
We're confident our team acted promptly and in line with what was agreed, although we understand this may still not have met your expectations, and we respect that.
We remain available should you need any further assistance, and we hope you'll give us another opportunity in the future.
Thank you,
The SweetCare Team
Great products and fast efficient…
Great products and fast efficient dispatch. I highly recommend Sweetcare.
June 16, 2026
Unprompted review
Reply from SweetCare
Thank you so much, we really appreciate it!
It's wonderful to hear you had a smooth experience with us.
Thank you for recommending Sweetcare, we hope to welcome you back again soon!
The Sweetcare Team
I ordered a concealer in April
I ordered a concealer in April, due delivery in May and it's nearly July now and the order has not been fulfilled and I've had no communication about delays or anything.
June 28, 2026
Unprompted review
Reply from SweetCare
Thank you for your review, and we're sorry to hear about the experience with your order.
We'd like to share some context.
Your order was placed on April 3rd, with an estimated delivery date of May 5th. Unfortunately, on April 30th we were informed by the brand that they were unable to fulfil this item due to a sudden stock shortage.
As soon as we were made aware, we cancelled your order and issued a full refund that same day, and of course sent you an email explaining the situation right away.
We understand this email may not have reached you or gone unnoticed, and we're sorry for any confusion this caused.
When you reached out again on June 28th, our team promptly followed up with the same details from April 30th to make sure everything was clear.
We take communication with our customers very seriously, and it was important for us to confirm that you were informed in a timely manner back in April. We're sorry the brand wasn't able to deliver this product as expected, and we would have loved the opportunity to serve you.
Thank you for giving us the chance to clarify, and we hope to have the opportunity to welcome you as a customer in the future.
Thank you,
The Sweetcare Team
Be careful! Delivery is INCORRECT
On May 31st, I ordered a product worth €165.43. The delivery service didn't call to let me know the package had arrived on the island. It wasn't at the courier company address I provided (I went there five times!!!!!). As a result, I'm still waiting for the company's decision (either a refund or the product...). I'm very upset that instead of vitamins to maintain my health, I received stress...
Today is July 2nd and the company representative tells me that:
"... According to UPS's records, delivery attempts were made on June 12th, 15th, and 18th, and their team also tried to reach you directly during this period without success..." But no one called me! I only received an email saying the package was on its way. I didn't receive anything concrete! I buy a lot online from different companies and I know how it works. ☝️
June 27, 2026
Unprompted review
Reply from SweetCare
We're truly sorry for the stress this situation has caused you.
We'd like to share some details on what happened.
Your order was shipped within the expected timeframe, even a day ahead of schedule, via UPS, the delivery service selected at checkout.
According to UPS's records, delivery attempts were made on June 12th, 15th, and 18th, and their team also tried to reach you directly during this period without success.
As your delivery address is in a more remote area where UPS doesn't operate daily routes, this likely added to the difficulty in coordinating the delivery.
Following these unsuccessful attempts, the order automatically entered the return process on June 22nd. At this stage, we're waiting for the parcel to physically arrive back at our warehouse so we can proceed with resolving your order.
We completely understand how frustrating this has been, especially when all you wanted was your order to arrive smoothly.
Please know that our team has stayed closely engaged with the courier throughout this process and is committed to seeing this through with you.
We remain in contact with you by email until this is fully resolved, and we truly appreciate your patience while we finish these final steps.
Thank you,
The Sweetcare Team
___________________
Update July 2nd:
Dear Lilia,
As already informed, this is indeed UPS's official record: several contact attempts were made, unfortunately without success. If you tell us that these did not happen, we have no reason to doubt you, but this is, in fact, a factual situation with a written record, which does not leave us room to argue against it.
What matters most is providing proper assistance to our customer, and that customer is you, Lilia. That is why we continue to actively help with this situation.
We understand it takes time, and unfortunately that is true. However, as an international store with thousands of customers, we must follow protocols to ensure fair and equal treatment for everyone.
We appreciate your cooperation and remain available to help.
Thank you,
The SweetCare Team
BEWARE BEFORE BUYING FROM THIS COMPANY-…
BEWARE BEFORE BUYING FROM THIS COMPANY- took money and item leaving me with nothing and no cooperation with my concerns
Order 1743843, placed 18th May 2026 (£182.99). No customs/import fee was shown at checkout. On delivery (22nd May), the courier demanded an undisclosed £47.12 charge with no prior notice — I had no chance to review or authorise this before the parcel was taken back. It has now been returned to SweetCare.
I emailed customer support on 25th May requesting a full refund, citing SweetCare’s own Terms and Conditions (unauthorised fees are only deductible where non-delivery is due to customer non-cooperation — not applicable here, as I never had the chance to even see the fee). The response addressed general customs procedure but did not engage with this specific point.
No goods received, full order value paid, and a clear refund still not confirmed weeks later. Would avoid ordering internationally from this company unless you’re prepared for undisclosed charges at the door.
May 18, 2026
Unprompted review
Reply from SweetCare
We appreciate you giving us the chance to explain what happened.
When selecting a courier at checkout, customers can choose between prepaid or unpaid tax options on shippments to UK.
Your order totalled £182.99, which exceeded the threshold for customs exemption, so it was subject to charges upon entry into your country, set entirely by local customs authorities, not by SweetCare. As these charges weren't settled at delivery, the parcel entered the return process on June 3rd, and we now need to wait for it to physically arrive back at our facilities before we can move forward with resolving your order.
We always aim to have this information clearly available to our customers, and reviews like yours help us keep improving how we communicate it. We appreciate you taking the time to share this with us.
We know this hasn't been the experience you hoped for, and we'll make sure this is resolved as soon as the return reaches us.
Thank you,
The SweetCare Team
Recieved damaged face cream
Recieved damaged face cream, sent a photo with evidence of damage. They dont accept the evidence and have now blocked my email. Just got a message saying my email has been blocked. Avoid, this company has been horrible, rude, and are no better then scam artists.
June 13, 2026
Unprompted review
Reply from SweetCare
Dear Lana Williams,
Thank you very much for your cooperation and for sharing the photo evidence with us — it was essential in helping us help you resolve this issue.
As informed, the unit that arrived damaged will be duly refunded. We sincerely apologise for the inconvenience caused and for any frustration this situation may have brought.
Internally, we will now look into whether the damage was due to a manufacturing defect or occurred during transport. However, what truly matters to us is that you are not left at a disadvantage!
Thank you for your patience and understanding throughout this process. We have the best customers, and it is always our goal to provide them with the best possible support.
You can count on us! Thank you again.
The SweetCare Team
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